
Casey Kia
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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We are the new proud owners of a KIA Soul ! and we couldn't be happier. We did our homework online and went in with an idea of what features and price point we wanted. Casey met all our expectations couldn't be happier. We did our homework online and went in with an idea of what features and price point we wanted. Casey met all our expectations and then some. Douglas was a sweetheart. Every person we met at Casey went out of their way to be helpful and friendly. One staff member even came in on his day off just to do our paperwork. Great experience, great deal and a cool car too! I know we will be back for our next vehicle and sending folks to see Doug! More
Scott was great to deal with. He made the experience very personable and was completely honest. The rest of the staff was very thankful for my purchase and consistently verbalized their appreciation. very personable and was completely honest. The rest of the staff was very thankful for my purchase and consistently verbalized their appreciation. I would have liked for them to come down on the price a bit, and they were very rigid with their prices, so this is not the place to go to haggle a deal. Overall, however, if you're looking for good quality and friendliness, it was a good experience. Once I decided on the purchase, Scott walked me through all of the features on my car. By the time I drove away from the dealership, I felt comfortable maintaining and using my car. More
Our experience purchasing our new Kia Optima at Casey KIa was excellent. Doug Johnson and Pam Lawrence introduced us to the features of the Optima and the options available. They worked with us and Charlie was excellent. Doug Johnson and Pam Lawrence introduced us to the features of the Optima and the options available. They worked with us and Charlie Wood to get a fair price for the car. With Manager Steve Sparkman's leadership, they worked hard with Shirley, the Kia factory rep, to fast-track the manufacture and delivery of the car. Shirley was the hero that helped pull it all off. Twice she called to update us on the progress. Trading favors, she got the car that met our specific requirements. Delivery was perfect. The features and the accessories (some extras included by the dealer to insure complete satisfaction) were all ready when we arrive to take delivery. Again Doug waked us through all of the features to be sure we understood the operation of the car. Shawn Porter finished off the paperwork and we were on our way proudly driving our new Remington Red Optima. Andy Burton in the parts department ordered a touch-up pencil which is to be available when we return for the 30 day check-up. You can see why we rated this dealer so highly. Everyone was friendly and did a great job in servicing our needs. * I do not agree to the Indemnification Clause in the terms section, as this is a true and positive review of my experience purchasing a car from Casey Kia. No harm is caused or intended by my action as I was encouraged to write a review by the dealer through the inclusion of the DealerRater card in my purchase papers. More
I walk into Casey Kia with no intentions of buying a new car today, just to get a little information on the New 2013 Kia Optima. Todd in Sales greeted me with a warm friendly welcome and took his time to a car today, just to get a little information on the New 2013 Kia Optima. Todd in Sales greeted me with a warm friendly welcome and took his time to answer all my questions and educate me on Kia's. After a test drive I was sold. It was a relief to find a great sales man who was patient and not once pushy. Todd and the Team made my car buying experience easy and not an all day process. I GOT EVERYTHING I wanted for a GREAT PRICE.. The Team made me feel like family........They even help me get my old car home. Sincerely, the Proud New Owner of a 2013 Kia Optima. HK More
From the moment my wife and I drove into the car lot we were greeted with a kind smile and hello. Scott was very professional and personable with us. He was very knowlegeable with all of their inventory. were greeted with a kind smile and hello. Scott was very professional and personable with us. He was very knowlegeable with all of their inventory. He aslo was able to break down all of the vehicles in it's simpleless from. We will be returning to see Scott in the very near future. More
My husband and I purchased a 2008 Ford Focus from Carolyn not only for the quality of the vehicle but her sincerity and very personable. She was not pushy like previous sales reps we meet at other dealership not only for the quality of the vehicle but her sincerity and very personable. She was not pushy like previous sales reps we meet at other dealerships. Carolyn Fite is an asset to Casey KIA and should we or our friends and family require any form of vehicle in the future you can rest assured it will be sold to us by only Carolyn Fite. Kudos to Casey KIA for an amazing sales rep for your company, one of the things that impressed me personally is she listened to our needs and fully understood our situation. The reason why Ms. Fite received such a high rating is she loves what she does and is passionate about helping people find their car. More
My recent experience at Casey Kia was wonderful, much to My recent experience at Casey Kia was wonderful, much to the credit of the Sales Consultant - Robert Harper. I arrived on a very cold and windy day My recent experience at Casey Kia was wonderful, much to the credit of the Sales Consultant - Robert Harper. I arrived on a very cold and windy day with my teenage son who uses a wheelchair, with hopes of finding a safe and accessible vehicle for him. Mr. Harper was so very patient to show us many, many vehicles - as we tested space and ease of loading my son's wheelchair in each one. He was very knowledgeable of features of each of the vehicles we were interested in. He stood in the cold without complaint or seeming concern, but continued to conduct himself with the utmost professionalism while still making us feel at ease. Once we finally found a vehicle which might fit our special needs, Mr. Harper, at my request, drove my teenage son and I around the test drive route. During our ride Mr. Harper took the time to talk to my son, to ask him what he was interested in and really personally connect with him. My son was impressed with him, which speaks volumes for Mr. Harper, as my son is a tough critic! I purchased the vehicle. I know if I had not had such a positive experience with the first person who made contact with me I would not have continued to look around the lot, which would have resulted in me taking my business elsewhere. I don't know how long Mr. Harper has been an employee at Casey Kia, but Mr. Casey and his ideals and standards were very well represented through Mr. Harper's kindness, professionalism, courtesy, patience and thoroughness to meet our needs. With sales consultants such as this - Kia, and Casey Auto Group will continue to represent outstanding customer service and satisfaction throughout the area. Whenever the time may rise that I am in need of a vehicle, I will return to Casey Kia, and I will definitely be requesting Mr. Robert Harper as a sales consultant. Thank you so much! More
Ms. Fite was friendly and very helpful as we asked questions about the purchase, and dealt clearly and honestly with the details of trade-in, purchase price, terms, and additional items such as extend questions about the purchase, and dealt clearly and honestly with the details of trade-in, purchase price, terms, and additional items such as extended warranty and service schedules. More
As the new owners of a KIA, I would like to take a few minutes and tell what a GREAT salesperson you have in CAROLYN FITE. Carolyn was the first person to greet us when we drove on the KIA lot, on Saturd minutes and tell what a GREAT salesperson you have in CAROLYN FITE. Carolyn was the first person to greet us when we drove on the KIA lot, on Saturday, February 2. Her main goal seemed to be to show us whatever we wanted to see and at no time did she try to steer us in another direction.... Carolyn was very professional at all time and went out of her way to make sure we were comfortable and did not lack for anything. We informed her that we were "looking only" and had other places we wanted to go to see other makes of cars in the SUV family. She never once tried to talk us out of going somewhere else, she just wanted us to have all the facts about the KIA before we left your lot. Upon giving us the facts, which included the price we would pay and the benefits from buying a KIA, we immediately made up our mind to stay right there and buy from her. YOU HAVE A TOP NOTCH SALESPERSON IN CAROLYN. DON'T LET HER GET AWAY! Mr. & Mrs. Clyde S. Banton More
Very professonal and knowledgeable staff. We knew we wanted a Kia because of the quality of vehicle and of course the warrenty. We were given several great options and decided to go with the Sedoma. R wanted a Kia because of the quality of vehicle and of course the warrenty. We were given several great options and decided to go with the Sedoma. Robert was assisted us from the minute we arrived to the time we transfered our things from the vehicle we traded to our new vehicle. I would recommend this dealership to anybody who in search of a new or used vehicle. More