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Casey Kia

Newport News, VA

4.7
1,536 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,536 reviews

January 19, 2014

Kellie helped me the moment I got in, I told her my situation and she didn't try to hard sell me on anything i couldn't afford. My kids were being anxious but hse was patient with them , gave them toys More

by ArthurBernier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 20, 2014 -

Casey Kia responded

Thank you for your kind words and recommendation! We're so glad to hear that Kellie could provide you and your family with such a welcoming experience. Your business is appreciated and we are proud to be able to serve you. Enjoy your new Soul and we hope you will come back in the future for any other needs!

January 17, 2014

Laura is one of the most amazing people I've ever met. I had been to 8 car dealerships when I came to Casey Kia and she was by far the nicest and most caring sales representative. I went in expecting More

by Brunetti23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Gayle
Jan 20, 2014 -

Casey Kia responded

We are so proud to hear about Laura's great customer service and that she could make you feel at ease and confident during the buying process! Our customers are our number one priority and we want them to feel welcome and taken care of. We really appreciate your kind review. Enjoy your new Sorento and please don't hesitate to come back and see us for any future needs!

January 09, 2014

This was an overall great experience thanks to my salesman. Casey Kia is a great place to purchaae a car due to the personalized service you'll receive from the staff. I would highly recommend this d More

by Neykia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany Wright
Jan 10, 2014 -

Casey Kia responded

Thank you for your recommendation and kind words about Casey Kia! We are so glad your buying experience was a pleasurable one and that you felt like a priority. Please don't hesitate to let us know if there's anything else we can do in the future!

January 09, 2014

Laura provided extraordinary customer service! She was friendly, educated on the product, and highly efficient. I found she stood apart from other sales reps I have encountered at other dealerships becaus More

by lsumner757
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Gayle, Laura Gayle
Jan 10, 2014 -

Casey Kia responded

We're happy to hear that Laura could provide you with such great service. Our customers feeling respected and like our first priority are important to Casey Kia and we're glad you experienced that. We truly appreciate your kind review and recommendations. We look forward to working more with you and possibly your family members in the future if we get the chance. Enjoy your Soul and don't hesitate to let us know if we can do anything else to help!

January 08, 2014

The Customer service was excellent. No pressure and great confidence on knowledge of vehicles and what was looking for. I had a excellent experience and even got a better deal than I expected on model of the More

by Tywil4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Thompson, Brandon Thompson
Jan 10, 2014 -

Casey Kia responded

We are glad to hear that Brandon could help you find the vehicle you wanted and could get you into it so quickly! We never want our customers to feel pressured to buying a car that isn't right for them. Enjoy your new Forte and please come see us again in the future!

January 08, 2014

Jeff Melick is a friendly and strong dealer, When you don't think you have a chance of getting a vehicle his give you a positive feeling. He don't let you get down on yourself, I would recommend Jeff to More

by jlc169b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Melick
Jan 10, 2014 -

Casey Kia responded

Thank you for your kind words and recommendation! We are so glad Jeff could instill the confidence in you that your perfect vehicle could be found. We hope you will come back to see us at Casey Kia for any future needs you may have!

January 04, 2014

Awesome Time. Jeff didn't push or pressure me. Proffesional and curteous. Well knoledge of vehicles and new what I want it from the beginning. More

by ivan44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jeff M
Jan 06, 2014 -

Casey Kia responded

Thank you for your review! We are glad Jeff treated you with such professionalism. Come see us for any future needs!

December 31, 2013

The experience was great for me at Kia Casey. Tiffany Wright was my sales assosciate and she was able to support every question that I needed answered. If she could not answer my question, She was great More

by A3johnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany Wright
Dec 31, 2013 -

Casey Kia responded

Happy New Year to you as well! We are so happy to hear that your experience at Casey Kia went so well. Thank you for your recommendations and allowing Tiffany to help you find your perfect vehicle. We hope that you will continue to come see us if you have anymore car needs in the future!

December 30, 2013

Jeffrey is friendly and outgoing but most importantly he was open and honest with us throughout the process. We were able to talk with him about our needs and our limitations. I truly believe that he was More

by sbarbery
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Mellick
Dec 30, 2013 -

Casey Kia responded

Thank you for sharing your great experience with Casey Kia! We are so glad Jeffrey was able to assist you in a way that you felt you could trust him to find you the perfect vehicle for your family. We look forward to seeing you again in the future. Thank you also for the recommendations; enjoy!

December 30, 2013

My experience was absolutely great!Tiffany was not only helpful but she was considerated to my family needs at the dealership,also the accommodations to a suitable vehicle for me and my family.She worked h More

by Destin2Be82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany Wright
Dec 31, 2013 -

Casey Kia responded

We are so glad Tiffany was able to give you such a great experience at Casey Kia! Thank you for the kind words and we hope your family enjoys their new car. Please let us know if we can do anything for you in the future; we'd be happy to help!

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