Casey Kia

Great price and fantastic sales associate! We recently purchased a 2012 Kia Optima from Casey Kia in Newport News. Our sales rep Heather Harrington was a pleasure to work with. Not only did she We recently purchased a 2012 Kia Optima from Casey Kia in Newport News. Our sales rep Heather Harrington was a pleasure to work with. Not only did she drive the car from another lot to Casey Kia for us, she gave us a nice tour of the car, smiling and friendly the whole time, on the coldest day of the year with snow all the way up to here! She was fantastic! And after a nice test drive, we decided to take the car. Casey Kia's price was so good, we didn't even haggle. We are very happy with our purchase, and surprisingly happy with our experience at Casey Kia. We both normally dread the "car buying" experience, but not this time. Thank you Heather and Casey Kia! More

Kia Soul purchase I was very pleased overall with my experience. My sales associate, Laura, was very friendly, helpful, and knowledgable. The overall price and quality I was very pleased overall with my experience. My sales associate, Laura, was very friendly, helpful, and knowledgable. The overall price and quality of the car I bought are great and I feel relieved knowing I have the Kia warranty. The only complaints I would have are that I felt I received a lowball offer on the car I traded in (which also happened to be a relatively newer Kia) and wasn't given an explanation of how/why the trade in value was determined. Part of that is my fault for not asking. I also didn't like the hard sell push for the dealership added warranty in the business office. I understand it's the nature of the business but it was overkill at that point. I would recommend this dealership and definitely my sales associate. More

Satisfied Customer After researching many crossovers I focused on the Kia Sorento. I hadn't purchased a car in several years and was skittish about going through this pr After researching many crossovers I focused on the Kia Sorento. I hadn't purchased a car in several years and was skittish about going through this process. I worked with Laura Gayle to investigate a purchase. Laura quickly put me at ease and lead me through the process. I was impressed with her attention to my needs and her clear perception of my situation. She gained my trust and we were able to partner a great selection and an outstanding price. Laura went the extra mile to present the Sorento's features and insure I was able to use them. We closed the sale and I walked away a happy customer. Outstanding job Laura and Casey Kia! More

OVERWHELMING THOUGHT OF LOVE I AM BEYOND WORDS FOR THE CUSTOMER SERVICE THAT I RECIEVED FROM CASEY KIA!!!! I WENT IN AND I FELT A DIFFERENT ATMOSPHERE THAT I HAD EVER FELT. THEY M I AM BEYOND WORDS FOR THE CUSTOMER SERVICE THAT I RECIEVED FROM CASEY KIA!!!! I WENT IN AND I FELT A DIFFERENT ATMOSPHERE THAT I HAD EVER FELT. THEY MADE IT A SMOOTH PROCESS FOR ME PURCHASING MY CAR. THEY SAT DOWN AND EXPLAINED THINGS TO ME AND THEY DID NOT BEAT AROUND THE BUSH THEY WERE VERY UPFRONT WITH THINGS AND HOW THE PROCESS WORKED, I AM NEVER EVER GOING ANYWHERE ELSE FOR ANY OTHER CAR BUT THEM!!!! More

Purchased of a Used Vehicle Thank you, Thank you, Thank you! I can't thank ya'll enough! For making my dream of being an owner of a 2-door sports car come true!! James Dennis was Thank you, Thank you, Thank you! I can't thank ya'll enough! For making my dream of being an owner of a 2-door sports car come true!! James Dennis was nice and friendly. Casey Kia really worked with me and my budget [recent graduate]. At first, I was nervous because we all know how most salesmen can be, but I felt so comfortable working with James Dennis and Steve. They really looked out for me, and answered all my questions. I was able to take the car home for a couple of days so I can see how it would drive to and from work. I never thought I would end up with a Hyundai but it was love at first sight when I saw my car sitting on the corner of the lot. I test drove another car that was there, but when I drove my little red car on the highway, it definitely gave me a reason to buy it, especially from Casey Kia! Thanks James Dennis and Steve!! :-D More

Purchase of a new vehicle We would like to thank the people at Casey Kia for their outstanding service. From dealing with our many wants and needs to finding the perfect Kia. O We would like to thank the people at Casey Kia for their outstanding service. From dealing with our many wants and needs to finding the perfect Kia. Our salesman James Dennis and The General sales manager Roberto Dial did an excellent job and were very attentive to our needs. They found exactly what we needed and the whole process from the paperwork to explaining how all the new gagets worked was very pleasant. I will buy my next car from them without hesitation. More

Best Kia Dealer!! These guy's Matt, Steve, Seth, they made buying our 5th Kia one of the easiest buy's we've every made. In the past we have had bad experience with Ki These guy's Matt, Steve, Seth, they made buying our 5th Kia one of the easiest buy's we've every made. In the past we have had bad experience with Kia dealers but these gentleman turned that all around for us. They made our day pleasant, our experience with ease, and helped us find the car and financing that was right for us. They didn't let us leave till they felt that we were satisfied with everything from begining to end. We drove in with a Kia and drove off the lot with a new Kia. Matt worked with us to hunt down a car that made my husband happy, which isn't an easy task. Steve found us great financing that worked for our budget. Poor Seth kind of got the raw end of the deal. He did a great job detailing the car, but my husband has severe OCD, so he ran Seth back and forth three times. Seth was really great about it, even worked passed closing time to meet my husbands obsessions. We've dealt with four different Kia dealers in the past 15 years we have been together, and this team is the one! More

Bad Experience The following describes my experience. ----Email to salesman WITH CC TO MR. SPARKMAN: Dear Mr. Thompson: I would like to describe my and my husba The following describes my experience. ----Email to salesman WITH CC TO MR. SPARKMAN: Dear Mr. Thompson: I would like to describe my and my husband’s highly unsatisfactory experience when buying our 2015 Kia Optima at Casey Kia on July 31, 2014: 1. We found that you were extremely knowledgeable, took your time to explain all aspects of the car, friendly and not aggressive. We did enjoy this aspect prior to buying the car. We had already taken the car for a test drive and negotiated a price before coming in to finalize the deal. Incredibly, we were still there for four hours, from 3 PM to 7 PM! Every transaction took a long time and I became extremely tired and hungry. There was absolutely nothing offered to me to help alleviate my discomfort (coffee, nabs, etc.). An apology for the lengthy process and an offer “Can I get you something?” would have been appreciated. All other dealerships that I have visited have an area set up with coffee and snacks. So my impression was that I was not a valued customer. 2. I felt patronized and condescended to several times: *I did not like the joking when I brought up a request or noticed something incorrect. *When I asked about an suv, you answered, “Are you sure that you can handle that?”. *The finance officer talked about several extended warrantees that we did not understand. He said, “Oh, I can see that you need pictures” or something similar. This statement was unnecessary, unprofessional and extremely impolite. I said that we wanted to finance a portion of the cost; he then made calls to ? without explaining what he was doing. BOA offered a good rate but he mentioned several times that we should go with LFCU with a slightly higher rate because we do our banking with them. We found this strange. All of this took time and we were already exhausted. 3. The car had been detailed before we arrived. I noticed that you took the car back to the detailer sometime during the signing process. I thought that the detailers probably missed something. Before taking possession of the car, I thoroughly examined it. This car had been detailed at least two times, but I still had to use a tissue to remove all of the white packaging pieces left on the car to determine if they were flaws. You then offered to do another detail job when we come in for the tags. This company needs a new detail crew. I did find a very small paint chip which you said would be fixed. 4. On August 8, Sherry ? called to let us know that the tags had arrived. She said that we could pick them up then or wait until the 30 day checkup. 30 day checkup??? Neither my husband nor I remember hearing this (and we definitely would remember, especially since it did not involve numbers). 5. The recorded message that we received from your General Manager, Mr. Sparkman, sums up the entire experience. We have always had someone personally call, usually a receptionist, to inquire about our visit and to see if we needed anything. We were warmly greeted by Mr. Sparkman when we first arrived to look at the Optima; but the automated call a few days after we bought the car was impersonal, cold and the opposite of a genuine concern about our experience. Sincerely, Betty Lawrence ----Mr. Thompson responded with a thoughtful and apologetic email. Never heard a word from Mr Sparkman. ----Email to Ms. Sherrick, KIA Consumer Affairs, October 24, 2014: I would like to ensure that Corporate HQ is aware of my experience when I purchased a car from Casey Kia, Newport News, VA on July 31, 2014. I am adding additional information regarding the below experience. I visited the showroom a second time to pick up the tags and waited in the reception area where, to my utter surprise, I saw coffee pots and a machine with nabs! I still don’t understand why Mr. Thompson never apprised me of their availability when I repeatedly stated how hungry and tired I was. On another occasion I wrote an email to Mr. Thompson asking for help with the media systems in the car; I never received a reply. This occurred after he responded to my email apologizing and saying to contact him with any questions. No response. ----Posted experience on Kia FACEBOOK page. No response. ----Dec 31, 2014: Went to Casey Kia to cancel the extended service contract and to appraise my Kia because I intended to sell it. MR. SPARKMAN assumed that I was a new customer and approached with extended arm for a handshake. I told him that I would not shake his hand because he had never contacted. HE BECAME ANGRY AND TOLD ME TAKE MY CAR SOMEWHERE ELSE BECAUSE HE DID NOT WANT MY CAR ON HIS LOT!!! He reacted like a petulant child and walked away. He then stood in the office doorway watching while I signed papers to cancel the contract!! ----Because I never did like the car and wanted nothing more to do with KIA, I sold it to CARMAX the same day and purchased a different car from Tysinger Motors, Hampton, VA. I lost a lot of money but the peace of mind is well worth it. More

Purchase of New Auto I went in to look at a vehicle shown on the internet and to meet the Internet Salesperson. I was immediately taken over to another Casey dealership no I went in to look at a vehicle shown on the internet and to meet the Internet Salesperson. I was immediately taken over to another Casey dealership not far away and viewed the vehicle in person. I was very impressed with what I saw, as this was a special, "bucket list" purchase for me. More

George is The Bomb I just wanted to drop by and say that i had a great experiance at the Casey Kia. George Bozeman helped me get into a great car he worked hard to make I just wanted to drop by and say that i had a great experiance at the Casey Kia. George Bozeman helped me get into a great car he worked hard to make sure that I got the best value for my money. The transaction went through with out a hitch. i would recomend George to anyone who is looking for a no nonsence sale of a quality vehicle. George will work to get you the best deal he can. More