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Casey Kia
Newport News, VA
1,536 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,536 reviews
June 09, 2015
George Bozeman - 5 Stars! Great person and salesman. Very knowledgeable and honest. Highly recommend! Down to earth & extremely professional! All around great service. Would de Great person and salesman. Very knowledgeable and honest. Highly recommend! Down to earth & extremely professional! All around great service. Would definitely buy another car from him. Thanks George! More
by Bgunn097
June 03, 2015
the greatest They care about you and try the best to make they deal happen. They are there to help the customer. I would recommend them to anyone. They care about you and try the best to make they deal happen. They are there to help the customer. I would recommend them to anyone. More
by cperson155
May 26, 2015
Tuned In I thoroughly enjoyed my experience with Mario from the moment my feet hit the dealership pavement! Mario actually listened to what I said I wanted in I thoroughly enjoyed my experience with Mario from the moment my feet hit the dealership pavement! Mario actually listened to what I said I wanted in my next vehicle... So well in fact, that he 'talked me off the ledge' and directed me to the care I REALLY needed versus the car I THOUGHT I needed. Mario was a delight to talk to and even joke with during the entire transaction. He made my car buying experience enjoyable. I love love love my new Kia.... THANK YOU MARIO!!!!!!! More
by ThtIneededTURBO
Employees Worked With
Steve Jernigan
May 25, 2015
Brandon is fantastic! When I first started looking at vehicles more than a month ago I was indecisive and hard to work with (yes, I'm willing to admit it). So I went back When I first started looking at vehicles more than a month ago I was indecisive and hard to work with (yes, I'm willing to admit it). So I went back to the dealership to see Brandon once again. This time I was pretty set on what I wanted (still had 2 cars in mind) so I was hoping for the best. After getting paperwork started Brandon had to go to another dealership to get the car I wanted, forever grateful for that! So we test drove after Brandon had to wait for me to install my 14 mo olds car seat in the car. When we returned and had more waiting to do everyone was very nice and accommodating considering I had my baby with me. My fantastic experience doesn't end there! Once we got everything where I needed it to be payment wise, Brandon went to put gas in the new car and came back with milk for my son!!! Oh my gosh - above and beyond what he needed to do. Well anyway, I just want to say thank you from the bottom of my heart to Brandon and James for everything they did for me and my son that day. I will surely never forget and I'll be back when it's time for another new car! More
by Holly Koloski
Employees Worked With
Brandon Thompson, James Burley
May 25, 2015
Outstanding service I went to CASEY KIA expecting a high pressure sales pitch. Instead I was pleasantly surprised and greeted by the General Manager who was very helpful I went to CASEY KIA expecting a high pressure sales pitch. Instead I was pleasantly surprised and greeted by the General Manager who was very helpful. I wanted to get an idea of the price of a new Sorento since I bought one from CASEY four years ago. I drove away with a brand new 2016 Sorento and very pleased. Laura Gayle was our sales associate who took the time and answered all our questions. Very impressive lady....truly an asset to Casey KIA. More
by Dave
Employees Worked With
Laura Gayle
May 22, 2015
Bad situation made right. Took 4 year old Sedona in for service (bought at this dealer). Car was randomly locking unlocked doors all by itself and side door (electronic closin Took 4 year old Sedona in for service (bought at this dealer). Car was randomly locking unlocked doors all by itself and side door (electronic closing doors) would not close completely. Door handle was broken by a family member who did not know the door electronics did not work. Service person stated there were recalls on both electronic issues, but we were not notified. Apparently - this was an optional recall for the car company Kia (for Kia to notify customers - dealers were NOT permitted to notify their customers) - Kia "optioned" not to spend the money for the recall. (great way to take care of your customers) Time to make repair was reasonable. There were some issues with charges for services we did not authorize in advance and after talking to the GM the charges were reversed. The following day we noted that neither issue we took the car in for were truly fixed (they appeared fixed the prior day - but the next day the slider would not close and the car was randomly locking). Expressed my unhappiness to both the dealer on followup calls and to Kia corporate. Received a call from maintenance manager offering to pick up my car (giving me a loaner) and make all repairs for free, including broken door handle. Reluctantly took him up on the offer. Took considerable time to diagnose and repair, but we were covered by loaner car till ours was returned. While unhappy with the original situation, dealer took extraordinary action to make this right and there follow up was sincerely appreciated. More
by Was a Kia fan
Employees Worked With
Service manager, general manager
May 20, 2015
A great explained detailed information on buy a new car Helped me understand everything and help me get into a new car with no problems and great knowledge of everything made me feel great thanks Helped me understand everything and help me get into a new car with no problems and great knowledge of everything made me feel great thanks More
by Metri19
Employees Worked With
George Bozeman
May 19, 2015
Fantastic Experience Wonderful Service Spirit Lifting Mr. George Bozeman and Mr. Steve Jernigan are both great and represented the true meaning of Dealership. I recieved far more than I anticipated and I Mr. George Bozeman and Mr. Steve Jernigan are both great and represented the true meaning of Dealership. I recieved far more than I anticipated and I am sure whoever they deal with agrees with me. I greatly thank them both. More
by Appreciative
Employees Worked With
George Bozeman, Steve Jernigan, George Bozeman, Steve Jernigan
May 01, 2015
GREAT EXPERIENCE They worked on the price I wanted to pay very well and great people. Had the car I wanted and gave a good price with my trade in. They worked on the price I wanted to pay very well and great people. Had the car I wanted and gave a good price with my trade in. More
by kolelewsader
March 19, 2015
"Heather Harrington is the best" it is very hard to summarize my experience with casey kia in just a few words these people are amazeing. heather was soooo wonderful along with the re it is very hard to summarize my experience with casey kia in just a few words these people are amazeing. heather was soooo wonderful along with the rest of the staff there heather took the time to find out what i wanted and what i could afford she didnt try to sell me something i didnt want in the end i got my new truck and alot of extras i never would have thought i would recive because of heather casey has just got a custormer for life and i will STRONGLY recomend them to everyone once again thank you heather you truley are amazing More
by darrell
Employees Worked With
Steve Jernigan
