Casey Kia

Bought our first new Kia! George was awesome! He spent an entire afternoon answering all of our questions, dealing with us for the best possible deal, and, he even put up with George was awesome! He spent an entire afternoon answering all of our questions, dealing with us for the best possible deal, and, he even put up with my wife's haggling!!! And he even bought us pizza! Roberto also as a manager was very transparent and open through the entire process. We feel we are leaving as winners! More

Outstanding persona and knowledge your /our saleperson "Kaylin", she was delightfully pleasant and energetic.Her knowledge and personality was outstanding as well the managements! This your /our saleperson "Kaylin", she was delightfully pleasant and energetic.Her knowledge and personality was outstanding as well the managements! This is what satisfied customers appreciate most! Thank you very much. More

Great Birthday Experience!! I walked in to get a Car possibly for my Birthday. Brandon Thompson happened to be the Salesman to Work with me. We spent time working on Quotes and w I walked in to get a Car possibly for my Birthday. Brandon Thompson happened to be the Salesman to Work with me. We spent time working on Quotes and what we can do together. He is so Spiritually, Friendly, and knowledgeable to what He is doing. He is a helper towards your Life personally. He helps giving you tips on what you can do to just better yourself Financially. He is for sure someone I would recommend!! More

great salesman! George is a wonderful salesman! He is fair and honest and works hard to get you a fair deal ! I'd recommend him to anyone looking for a great car ! George is a wonderful salesman! He is fair and honest and works hard to get you a fair deal ! I'd recommend him to anyone looking for a great car ! More

AMAZED I purchased my 2016 Sorento from Badara Sow. I admit, I am not the easiest person to deal with and a bit picky. Having been through a few bad experi I purchased my 2016 Sorento from Badara Sow. I admit, I am not the easiest person to deal with and a bit picky. Having been through a few bad experiences with dealerships recently, I was very supsicious. Badara never once showed any sign of inpatience, or annoyance with me. He answered each and every question, more than once...I was not pressured, he truly wanted me to be happy and comfortable with my purchase. He wanted me to find the car and payment that was right for me. Badar has a wonderful sense of humor and high regard for people, family and the customer. He is knowledgeable and passionate about the product he sells. Badar goes the extra mile for his customer. I truly believe he is not happy, if you are not happy. It's not just another sale to him. Steve Jernigan, Finance had his work cut out for him with me. He was very patient and explained the financing numerous times to me ensuring I had a total understanding of the process. Roberto Dial, General Sales Manager always greeted me as if I was a member of the family. Quite frankly, I feel like I am. EVERY single staff member I came acorss, whther they had direct involvement with me or not was friendly, greeting me, asking if I needed anything, very friendly low keyed environment. Casey Kia was a GREAT experience. I didn't think I would ever say that about a car buying experience! Special thanks to Laura Gayle who volunteered on her own accord, even though it was time for her work day to end. It was time for her to leave and she stepped up and probably spent 45 minutes trying to get on the system, on her own. I didn't have my APPLE password and the system was slow but she showed no negative attitude at all. In fact she said stop by anytime and she would be happy to help. She had no investment in the deal, she didn't sell me the car! When I returned a few days later to see Badar Sow, he was with a customer, Ms. Gayle was not working that day, Kaylyn Kelly came out to help with the UVO. She went over all the bells and whistles inside and finally we got connected to UVO. She was extremely knowledgable of the car, very friendly and customer oriented. In my numerous trips to test drive or complete business with Casey KIA, I saw some of the same "old customers" just stopping by to say hello. One had just traded his car in. We talked privately and all he could do was expound upon this dealership, the people working here and the cars they sell. He said he always comes here. To everyone and especially to women, who have felt they were preyed upon and taken advantage of in the past buying a car, I highly reccommend Badara Sow of Casey Kia, Newport News!! More

Took the time to understand our situation From the first employee to greet us, till we walked out with a new Soul... the staff was fantastic! I have bought several new cars and the down to ear From the first employee to greet us, till we walked out with a new Soul... the staff was fantastic! I have bought several new cars and the down to earth approach to customer service on display at this dealership was literally unlike anything I have ever experienced. The car we bought was not for me, but for my father who is older and on social security. Our salesman Badara Sow was unreal, and I mean that sincerely. He took the time to understand my fathers situation and answered every question we had (and that was a lot) without any sign of frustration. The rest of the staff as I mentioned was fantastic as well. Roberto and Steve also answered tons of questions and stayed hours past closing time to make it happen. Also... this was my fathers first new car, and so it was a huge deal to him. Thank you guys for everything, you have earned a family of loyal customers. More

Excellent customer service Wonderful service This is the 3rd Vehicle I have bought from this dealership and Badara is one of the best sales man I have ever worked with. Bada Wonderful service This is the 3rd Vehicle I have bought from this dealership and Badara is one of the best sales man I have ever worked with. Badara is friendly and knows the vehicle. I have had a great experience each time I have purchased a vehicle thanks to the Kia team but this time was by far the best. The entire staff at Casey KIA, including the maintenance staff, have always made me welcome and comfortable to purchase and bring my vehicles back for maintenance. I am 100% satisfied with the service I utilize at this dealership. Great job! More

Excellent Customer Service! Badara Sow is a reflection of the quality and service of the Casey Kia dealership. He was great! Helped us get the vehicle and deal we were expecting. Badara Sow is a reflection of the quality and service of the Casey Kia dealership. He was great! Helped us get the vehicle and deal we were expecting. Great dealership to deal with and excellence service from every employee, from the sales person-manager-financing department. Thank you again!! More

Great Experience as Always! This is the 3rd Vehicle I have bought from this dealership and Badara has been my sales representative each time. Badara is friendly and knows the ve This is the 3rd Vehicle I have bought from this dealership and Badara has been my sales representative each time. Badara is friendly and knows the vehicle. I have had a great experience each time I have purchased a vehicle thanks to Badara. The entire staff at Casey KIA, including the maintenance staff, have always made me welcome and comfortable to purchase and bring my vehicles back for maintenance. I am 100% satisfied with the service I utilize at this dealership. Thanks once again. More

Excellent!! Very Satisfied! Badara Sow..... On a scale of 1-10 give him 12. Mr. Badara Sow went above and beyond to make my vehicle purchase enjoyable, fun and an AWESOME experi Badara Sow..... On a scale of 1-10 give him 12. Mr. Badara Sow went above and beyond to make my vehicle purchase enjoyable, fun and an AWESOME experience. I will highly recommend my friends to Mr. Badara Sow, Mr. Roberto Dial and Casey Kia. Thanks so much. More