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Casey Kia

Newport News, VA

4.7
1,536 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,536 reviews

December 24, 2015

Overall had a good experience Kaylyn is personable, great to work with and not pushy. I recommend working with Kaylyn for anyone looking for a car. She will work for you. More

by 4bigjake
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaylyn Kelly
Dec 24, 2015 -

Casey Kia responded

Thank you for your review! We appreciate your service and are glad you enjoyed your experience. Let us know what we can do to give you an overall 5 star experience. Happy Holidays!

December 24, 2015

So helpful! She made my buying experience feel comfortable. She tried her best to make sure I was able to get what I wanted. She talked to me as if she was my bes More

by 1coconicole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaylyn Kelly
Dec 24, 2015 -

Casey Kia responded

Thank you for your review! We appreciate your service and appreciate your effort taken to create this. Happy holidays!

December 24, 2015

AMAZING!!!!!!!!!! Absolutely wonderful performance from a man by the name of George Bozeman. He was very hospitable to me and my grandfather, working hard to get us the More

by Monroe Smooth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : George Bozeman, Joseph Butkiewicz
Dec 24, 2015 -

Casey Kia responded

Thank you for your review! We appreciate your time and effort taken to give us a rating. Have a great day! Happy Holidays!

December 17, 2015

Didn't even test drive yet and she had it sold to me I had a long hassle experience but nothing to do with her or the dealership with my proof of jobs and all the hrs and days it took she still made the More

by RyanC0890
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Butkiewicz, Kaylyn Kelly
Dec 22, 2015 -

Casey Kia responded

Thanks for the awesome review! We appreciate the time and effort taken to show your experience at our Casey dealership. We are also glad that we could serve such awesome customers such as yourself and appreciate your service. Thank you. Have a great day!

Dec 22, 2015 -

Casey Kia responded

Thanks for the awesome review! We appreciate the time and effort taken to show your experience at our Casey dealership. We are also glad that we could serve such awesome customers such as yourself and appreciate your service. Thank you. Have a great day!

December 16, 2015

So happy with our experience! We just purchased a 2016 Kia Sorento Limited V6. We had done some research on Kia's and went to Casey Kia specifically to look at the Sorento Limited More

by newKiaowners
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Thompson, Steve Jernigan, Brandon Thompson
Dec 22, 2015 -

Casey Kia responded

Thank you for commenting! Have a great day!

December 11, 2015

Wow! Wow! Wow! George was awesome! He took the time to know us and we left with the perfect car! Best Christmas EVER! Casey KIA is the place to go :) Thanks George! More

by GregW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Bozeman
Dec 22, 2015 -

Casey Kia responded

Thank you for your rating! We appreciate your effort made to create this. Have a great day!

December 11, 2015

Great service so far! I just purchased my first car last night, and my experience was great! Justin Green, our salesperson, was awesome. He was a straight-shooter, easy goi More

by tregp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Green, Steve Jernigan
Dec 22, 2015 -

Casey Kia responded

Thank you for your rating! Have a great day!

December 06, 2015

Great service George was great. He gave us all of the information pretty straightforward and helped us make an informed decision on the car. Will definitely be comi More

by ThatBearGuy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Bozeman
Dec 07, 2015 -

Casey Kia responded

That is our goal! Straightforward information that helps you and the rest of our customers choose the vehicle that is absolutely perfect for you. Thank you for your business, and please do not hesitate to let us know if there is anything more we can do for you!

Dec 22, 2015 -

Casey Kia responded

Thank you for your rating! Have a great day!

November 28, 2015

excellent customer service kaylyn paid attention to every detail and was able to answer all my question with precision resulting in easy and hassel free car buying experience. More

by gilda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
chelsea, james burley
Nov 30, 2015 -

Casey Kia responded

That is wonderful to hear, Gilda! Kaylyn and the rest of great sales team take pride in being able to answer all of our customers' questions so that we can help guide them to the vehicle that is perfect for them. We always do our best to make sure our customers have a smooth, fun and hassle-free buying experience. Thank you for your business, Gilda. Enjoy your new Kia, and have a great day!

November 27, 2015

Patient and Fair My son was looking to replace his car that was totaled by a kid texting that hit him without insurance. Luckily, my son had uninsured motorist coverag More

by Happy Parent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Bozeman, James Burley
Nov 30, 2015 -

Casey Kia responded

Thank you so much for taking the time out of your day to share your great feedback. It is unfortunate your son was in an accident, but it is great George was able to put in the extra time needed to help him get into a new car that not only fit his budget, but will also help build his credit at the same time. George and the rest of our wonderful team do all they can to make sure our customers always receive nothing short of the quality service they deserve. We truly appreciate your son's business. Please do not hesitate to let us know if there is anything more we can do for you him or yourself. Have a wonderful day!

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