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Casey Kia

Newport News, VA

4.7
1,536 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,536 reviews

January 28, 2016

Excellent George Bozeman was very knowledgeable and courteous hroughout the process of obtaining our new 2016 Optima. The whole process took less time than we More

by Chaps527
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Bozeman
Jan 28, 2016 -

Casey Kia responded

Thank you for your review! We appreciate the feedback and will use it to create a better experience for all of our customers. Please feel free to come back for any of your automotive needs and we hope you have a great day!

January 19, 2016

Service I miss my service department you guys rock open up shop in Jacksonville Fl pleases I am going crazy with the service my KIA is receiving here More

by Johnny T
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I miss my service department you guys rock open up shop in Jacksonville Fl please, Joseph Butkiewicz
Jan 20, 2016 -

Casey Kia responded

Thanks for the review Johnny! We aspire to grow and will definitely will consider opening a shop in Florida. Have a great day!

January 19, 2016

Easy and Painless Kaylyn made this experience easy and painless. I had just had a bad experience down the road at another dealer and I was becoming frustrated by the c More

by Tim Morrison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaylyn Kelly
Jan 20, 2016 -

Casey Kia responded

Thank you so much Tim! We appreciate the review and any feedback we get so that we can be the best dealership around. Please feel free to come back for any of your automotive needs and to give us feedback. Have a great day!

January 13, 2016

Great car buying experience Casey Kia is a wonderful dealership. I was first greeted by Roberto Dial who referred me to sales rep Brandon Thompson. They both made the impossible More

by Tina
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Thompson, James Burley, Brandon Thompson
Jan 14, 2016 -

Casey Kia responded

Thanks for your review! We appreciate your time and effort taken to create a review. All feedback is used to create and better the experience for all customers so that they have a good experience and feel that it is a 5 star experience. We hope you continue to come back and hope you have a great day.

January 08, 2016

First New Car Purchase in Sixteen Years Stopped by Casey Kia Sunday January 3rd of this new year,seeking information and purchased a vehicle by mid-week! What started out as a fact finding m More

by car newby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Jernigan, Todd Gilliam, Kaylyn Kelly
Jan 11, 2016 -

Casey Kia responded

Thank you for your review! We appreciate your review and feedback because without it, we can't become better as a dealership and better with our customers. We hope you continue to come back and hope you have a great day.

January 06, 2016

My Experience with an outstanding salesperson (George Bozema I gave a five star rating because of the outstanding service given to my granddaughter, my husband and myself yesterday. My granddaughter went to loo More

by weezie123
Recommend Dealer
Yes
Employees Worked With
George Bozeman
Jan 07, 2016 -

Casey Kia responded

Thank you for your review! We truly appreciate all feedback so that we can be the best dealership around and can't do that without the help of our customers. Thanks again and have a great day!

January 05, 2016

truck yeah ha where to start...from beginning to end everything was roses. I believe before i could even shut my old engine off i was greeted by a beautiful youn More

by mikegrahammm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaylyn Kelly
Jan 06, 2016 -

Casey Kia responded

Thank you for the awesome review! We appreciate the time and effort you took to create a review. We appreciate all feedback so that we can give the best overall customer experience for each of our customers. We hope you have a great day!

December 30, 2015

Great Car Buying Experience We recently purchased a 2016 KIA Sorento from Casey Kia in Newport News. Our sales rep Janzen Roca and manager Roberto Dial were a pleasure to work More

by Rich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Janzen Roca in a , Todd Gilliam
Dec 30, 2015 -

Casey Kia responded

Thanks for the awesome review! Feel free to come back for any more of your automotive needs and we will help to the best of our ability. Have a great day!

December 30, 2015

amazing salesperson to work with. She made my first car buying experience very easy and got me into a perfect vehicle that fit my family and understood what I wanted and got me.to the More

by bethany weisenberger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaylyn Kelly
Dec 31, 2015 -

Casey Kia responded

Thank you for the rating! We are glad you enjoyed your car buying experience at our Casey dealership. It's always great to hear the feedback from customers and hear about their experiences. We hope you come back for any of your automotive needs and hope you have a great day!

December 27, 2015

Truly went above and beyond to insure top customer satisfac. After deciding to stop pouring money into our old car and on a strict budget Casey and our sales representative George made the impossible happen. Nob More

by MarkD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Bozeman
Dec 28, 2015 -

Casey Kia responded

Thank you for this awesome review! We appreciate the time and effort you took to create this. We are glad you enjoyed your experience and hope you come back for any of your automotive needs. Have a great day!

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