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Casey Honda - Service Center

Newport News, VA

4.1
454 Reviews

454 Reviews of Casey Honda - Service Center

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August 13, 2017

Excellent Service Always receive excellent service and caring, professional advice from Don. I have dealt with Don for many years and he is the best I've ever had. Than More

by APreisser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Aug 14, 2017 -

Casey Honda responded

Thank you for the great rating and review! Hearing how we can provide our customers with the utmost customer satisfaction is great to hear. We strive to work with individuals to provide them an easy experience that is suited to their personal needs and wants. We hope you have a great day!

August 12, 2017

Move Prep I am preparing to move and the service team did an excellent job prepping my car for the trip halfway across the country. Very pleased with the sugges More

by Karen Miller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Aug 14, 2017 -

Casey Honda responded

We are ecstatic to hear that our team, especially Collette, was able to give you 100% customer satisfaction by creating an atmosphere that was knowledgeable and quick to answer questions. Here at Casey Honda, we believe that our customers are our top priority and we will go above and beyond to deliver this. Thank you for your business and your time. We wish you safe travels!

August 11, 2017

Wonderful Service Team Sam may have been new on the job, but she was courteous, knowledgeable, and helpful in many ways. In addition, the anticipated 2-5 hour service was co More

by newhondaowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Aug 14, 2017 -

Casey Honda responded

It is always great to hear that we can serve our customers with a great experience. Since, we really do take the time and effort to build lasting relationships with our customers, as we understand that the process of having your car serviced can be difficult, we pride ourselves in making it as comfortable and smooth as possible for you.

August 08, 2017

Great customer relationship Collette and the team did a great job as usual. Always communicating what's going on with my service and making practical recommendations to keep ever More

by John T.
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Aug 08, 2017 -

Casey Honda responded

It’s great to hear that you had a memorable experience with us and thank you for praising our services. We invest a lot of time and effort to train our team to ensure the highest level of personalized service. We will take your comments for further encouragement within the Casey Honda team to ensure excellent service and a warm welcome for your next visit. Have a great day and we hope to work with you again.

August 08, 2017

OUTSTANDING SERVICE Recently had "Backup Sensors" installed on my new Honda Accord. Don Matol did a fabulous job. Don kept me informed every step of the way; and, as al More

by Fussy Man
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Aug 08, 2017 -

Casey Honda responded

It is always great to hear that we can serve our customers with a great experience. Since, we really do take the time and effort to build lasting relationships with our customers, as we understand that the process of having your vehicle serviced can be difficult, we pride ourselves in making it as comfortable and smooth as possible for you. We look forward to working with you again and hope you have a good day.

August 08, 2017

excellent service I would highly recommend this service station. They were friendly, caring and knowledgeable. Both ladies were able to give me information about my veh More

by librarylady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Her name is not listed, young girl, short hair helping Loan out on this day.
Aug 09, 2017 -

Casey Honda responded

Thank you for taking the time to write your review of our dealership, your comments are very much valued. Our staff members take their roles in our industry very seriously and try everyday to provide that quality customer service, that our customers expect. Thank you again, and we look forward to seeing you on your next trip to Casey Honda!

August 07, 2017

Great people, great service This eas my first scheduled maintenance at Casey. The service department provided great service. They were quick, professional and did a wonderful jo More

by CBmar42
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Aug 08, 2017 -

Casey Honda responded

Thank you for taking the time to write your review of our dealership, your comments are very much valued. Our staff members, including Collette, take their roles in our industry very seriously and try everyday to provide that quality customer service, that our customers expect. Thank you again, and we look forward to seeing you on your next trip to Casey Honda!

August 06, 2017

Maintenance Job done very well. Thank-you for getting my navigation system update installed for me. You have always taking care of my vehicle and I am so blessed to have you as my se More

by timmyewing61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Aug 07, 2017 -

Casey Honda responded

Thank you for the rating! We are glad to know that we were able to provide you with an amazing experience! Customer satisfaction is always our goal and we hope to accomplish that with you again in the future. Any feedback is always appreciated because with it, we are able to learn where we are doing good and where we can use some work. Thank you for your time and have a great day!

August 05, 2017

Fabulous job!! Collette, and everyone in the service department were so great to work with! They provided advice to ensure that my car will run another 100K+ miles, More

by Mcsingle
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Aug 07, 2017 -

Casey Honda responded

Thank you for choosing our dealership, and for taking the time to write a review! We are so glad you found the experience easy and our staff friendly here at Casey Honda. We're here for all of your service and car buying needs, and we look forward to seeing you in the future, thanks again!

August 04, 2017

Communication Train I needed regular scheduled maintenance in addition to some issues I had noticed. Ms. Stevens was informative, prompt and professional. She got the rig More

by Latisha88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Aug 07, 2017 -

Casey Honda responded

Your great feedback truly made our day. We work incredibly hard to exemplify our commitment to customer care and we're glad that Collette was able to show you what we strive to deliver. We look forward to making sure that you enjoy your vehicle for many years to come.

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