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Casey Honda - Service Center

Newport News, VA

4.1
454 Reviews

454 Reviews of Casey Honda - Service Center

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August 24, 2017

Excellent visit Everything was accomplished very professionally and expediently. Service writer Loan was very knowledgeable and extremely helpful and really knew her More

by benj25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Loan Pham
Aug 24, 2017 -

Casey Honda responded

Thank you very much for your review of our dealership. We are very proud of our staff and are encouraged by your comments. Customer service has always played an important role here, and we are glad that you are reporting of Loan being very knowledgeable and extremely helpful! We look forward to working with you again and hope you have a good day.

August 24, 2017

Service Team Help Collette and Samantha were incredibly helpful securing warranty coverage for drive train work on my 2013 Accord. They did the research and kept infor More

by D14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samantha, Collette Stevens
Aug 25, 2017 -

Casey Honda responded

Thank you for choosing our dealership, and for taking the time to write a review! We are so glad you found the experience easy and our staff friendly here at Casey Honda. We look forward to working with you again and hope you have a good day.

August 23, 2017

Service visit was a piece of cake! I had the good fortune of having Collette Stevens as my Service Advisor on a recent service visit. Collette was extremely friendly and professional. More

by Dana Ferrell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Aug 24, 2017 -

Casey Honda responded

Thank you for your review. We understand that having your vehicle serviced can be a stressful endeavor, and if we are able to provide customer service that would lessen some of that stress, then we are on the right track. Collette, and all of our staff, believes in providing personalized service. We look forward to another opportunity to work with you on any of your vehicle needs, and once again, thank you for your positive comments!

August 23, 2017

Always a great service visit Collette is THE BEST! She really puts the customer first, and works to see us happy. I completely trust her, and her team to provide honest and fair s More

by Rob P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Aug 24, 2017 -

Casey Honda responded

Collette is a viable staff member and we are pleased to hear she was able to make things easier for you! We take pride in providing a hassle free experience and enjoy giving you such a positive experience! Casey Honda is here for all of your service and car buying needs, and we look forward to seeing you in the future! Thanks again!

August 20, 2017

Great job! I have worked with Don Matol several times over the last year. He is always very kind, helpful and knowledgeable. I like the service at Casey so muc More

by regina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Aug 21, 2017 -

Casey Honda responded

We would like to thank you for your review. We have been making great efforts to provide the type of service that you have described and are very proud of all of our staff members who have really embraced the Casey Honda customer service culture. We believe that we make a difference in the way our customers perceive us, and we strive to provide a quality car-buying and service experience for all our customers every visit. We look forward to working with you again and hope you have a good day.

August 19, 2017

Outstanding service from Collette. Just finished another service visit and thanks to Collette it was outstanding again. Service was very fast and efficient. It was a pleasure as usual. More

by Firstgunner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Aug 21, 2017 -

Casey Honda responded

We are happy to hear that you got exactly what you wanted out of your service. Our team of professionals are dedicated to providing you and everyone else who visits with only the best there is to offer. It’s so nice to hear that Collette helped to make your experience such a positive one. We look forward to working with you again and hope you have a good day.

August 17, 2017

Excellent Servce Collette and her teammates did an excellent job. Fast and courteous service. She is a credit to Casey Honda and I would recommend her crew to anyone l More

by Barryprosser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Aug 17, 2017 -

Casey Honda responded

We want to thank you for taking time out of your day to leave us this awesome review and rating! A lot of work goes into making our customers satisfied with their purchases and making sure they receive the ultimate Casey Honda experience, so we're glad you were able to get a worthy experience. We strive to be the best in customer service to gain loyal customers such as yourself. We hope you come to us for any of your vehicle needs, have a great day!

August 16, 2017

Ten years down This team has been servicing my car for ten years since the j clyde days. Very professional.I had to adjust seeing new faces but Colette rocks (Need More

by Ravin628
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Aug 16, 2017 -

Casey Honda responded

Thank you for the great rating and review! Hearing how we can provide our customers with the utmost customer satisfaction is great to hear. We strive to work with individuals to provide them an easy experience that is suited to their personal needs and wants. We hope you have a great day!

August 16, 2017

Excellet, timely service Don Matol is always friendly and professional. I have my CRV serviced by his team since 2013 and he is always performing at the highest level. More

by BIALACRV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Aug 16, 2017 -

Casey Honda responded

We want to thank you for taking time out of your day to leave us this awesome review and rating! A lot of work goes into making our customers satisfied with their purchases and making sure they receive the ultimate Casey Honda experience, so we're glad you were able to get a worthy experience. We look forward to working with you again and hope you have a good day.

August 15, 2017

Oil change and service maintenance I was greeted by an experienced service person Everything was explained in detail Prices given for the part I had to pay for The service was perfo More

by Sml
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Loan Pham
Aug 15, 2017 -

Casey Honda responded

Thank you for the great rating and review! Hearing how we can provide our customers with the utmost customer satisfaction is great to hear. We strive to work with individuals to provide them an easy experience that is suited to their personal needs and wants. We hope you have a great day!

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