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Casey Honda - Service Center

Newport News, VA

4.1
454 Reviews

454 Reviews of Casey Honda - Service Center

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September 17, 2017

Great Customer Service My job requires me to travel a long distance and I needed repair work done , Loan was so kind to assist & not turn me away More

by Professor Writer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Loan Pham
Sep 18, 2017 -

Casey Honda responded

Thank you for the great rating and review! Hearing how we can provide our customers with the utmost customer satisfaction is great news. We strive to work with individuals to provide them an easy experience that is suited to their personal needs and wants. We hope you have a great day!

September 13, 2017

Excellent Service Great service once again delivered by Don Matol and his team. Although they were very busy, working through their lunch hours, they serviced my car More

by DHeath007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Sep 14, 2017 -

Casey Honda responded

Thank you for your review. We have always believed that servicing your vehicle can be a stressful endeavor, and if we are able to provide customer service that would lessen some of that stress, then we are on the right track, and all of our staff, believes in providing personalized service. We look forward to another opportunity to work with you at our location for any of your vehicle needs, and once again, thank you for your positive comment!

September 12, 2017

Outstanding Service Don Matol is always courteous, has outstanding service, and we have confidence in him and his team to always get the job done! Thank you! More

by Fred808
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Sep 13, 2017 -

Casey Honda responded

We are happy to hear that you got exactly what you wanted out of your car service with us at Casey Honda. Our team of professionals are dedicated to providing you and everyone else who visits with only the best there is to offer. It’s so nice to hear that Don Matol helped to make your experience such a positive one. We wish you safe travels and look forward to seeing you again soon!

September 10, 2017

Great service She made sure I only got what I needed and didn't try to convince me to get more done. She was nice and attentive. More

by Catwoman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Loan Pham
Sep 11, 2017 -

Casey Honda responded

Thank you very much for your review of our dealership. We are very proud of our staff and are encouraged by your comments. Customer service has always played an important role here. In this competitive market, we want you to know that we really appreciate your business and that we will continue to go above and beyond for our customers. Have a great day and see you in the future!

September 03, 2017

Came in to put Accessories on my 2018 Ridgeline Don is a very courteous polite and professional individual. He has my complete confidence and doing excellent job . all of the service manager sales More

by James Herring
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany Weddle, Don Matol, Robert Mercer
Sep 05, 2017 -

Casey Honda responded

We would like to thank you for your review. We have been making great efforts to provide the type of service that you have described and are very proud of all of our staff members who have really embraced the Casey Honda customer service culture. We strive to provide a quality service experience for every customer, every time. Have a great day!

September 03, 2017

Great service as usual I trust Don Matol with all my car's servicing because he always takes time, no matter how busy his day, to explain what needs attention and what can w More

by CRVer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Sep 05, 2017 -

Casey Honda responded

Thank you for the rating! We are glad to know that we were able to provide you with an amazing experience! Customer satisfaction is always our goal and we hope to accomplish that with you again in the future. Any feedback is always appreciated because with it, we are able to learn where we are doing good and where we can use some work. Thank you for your time and have a great day!

August 29, 2017

Great experience as usual Don Matol was very helpful getting my car back and running. He and the mechanic team were very thorough in their work. I recommend this service center More

by scott123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Aug 29, 2017 -

Casey Honda responded

We are happy to hear that you got exactly what you wanted out of your service experience with us. Our team of professionals are dedicated to providing you and everyone else who visits with only the best there is to offer. It’s so nice to hear that Don Matol helped to make your experience such a positive one. We wish you safe travels in your car and look forward to seeing you again soon!

August 28, 2017

Excellent Customer Service Collette was my service team member. She was professional and friendly, my car was in and out with no problem. I appreciate getting good service, wh More

by DJ Howie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Aug 28, 2017 -

Casey Honda responded

Thank you for choosing our dealership, and for taking the time to write a review! We are so glad you found the experience easy and our staff friendly here at Casey Honda. We strive to work with individuals to provide them an easy experience that is suited to their personal needs and wants. We hope you have a great day!

August 27, 2017

Terrific place for car service I am so appreciative of Don Matol and the service team at Casey Honda. I came in on Thursday because the tire light was on. Even though it was 11:30 a More

by lois1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Aug 28, 2017 -

Casey Honda responded

It is always great to hear that we can serve our customers with a great experience. Since, we really do take the time and effort to build lasting relationships with our customers, as we understand that the process of having your vehicle serviced can be difficult, we pride ourselves in making it as comfortable and smooth as possible for you.

August 26, 2017

Don is service is AWESOME! Took my vehicle in for the first time for a recall and some a/c problems! Don fixed everything as promised on the initial call and even gave me some More

by Nicole McPherson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Aug 28, 2017 -

Casey Honda responded

We couldn’t be happier that Don provided you with a great service experience. He is a true asset and we are lucky to have him on the Casey Honda team. We hope you are enjoying your a/c, please come back to visit anytime!

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