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Casey Honda - Service Center

Newport News, VA

4.1
454 Reviews

454 Reviews of Casey Honda - Service Center

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November 20, 2017

Amazing service Coming from someone who worked several years in the car business and has personally seen what TERRIBLE service looks like from a service team, I can s More

by Kristenrowland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Nov 21, 2017 -

Casey Honda responded

Thank you for your review, Kristen! We are glad to know that you enjoyed your experience at our dealership and that you felt we deserved such a great rating. Customers are our main priority and your feedback is helpful in making us better as a dealership Please feel free to come back for any of your automotive needs and we hope you have a great day!

November 18, 2017

Always a pleasure to deal with! Have been coming to Casey Honda a long time, servicing 2 different Honda's. Don Matol has been our Service rep for many years, I will not deal with an More

by jtmurphy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Nov 20, 2017 -

Casey Honda responded

Thank you for your review! We are glad to know that you enjoyed your experience at our dealership and that you felt we deserved such a great rating. Customers are main priority and your feedback is helpful in making us better as a dealership. Please feel free to come back for any of your automotive needs and we hope you have a great day!

November 16, 2017

Always the best and trusting Don is always trustworthy and knowledgeable. He is the best. I wish I could bring my NISSAN here to him. As long as Don is here, my next car purcha More

by honda2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Nov 16, 2017 -

Casey Honda responded

Thank you for your review! Please feel free to leave us some feedback so that we can continue to make your experience with us a great one. Thank you for your time and have a great day!

November 07, 2017

Always the best! I continue to come to this Honda for one reason, Collette. She always tells me like it is and what I need for my car. She is so helpful and kind. Like More

by KristiR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Nov 15, 2017 -

Casey Honda responded

Thank you for your review. Collette, and all of our staff, believe in providing personalized service, and we agree with you, that she is very good at her job! We look forward to another opportunity to work with you at our location for any of your vehicle needs, and once again, thank you for your positive comment!

October 29, 2017

With Ease From beginning to end Collette was very pleasant, helpful and knowledgeable. Thank you for a smooth and timely visit I will definitely refer my friend More

by Sherri65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Nov 15, 2017 -

Casey Honda responded

our great feedback truly made our day. We work incredibly hard to exemplify our commitment to customer care and we are glad that Collette was able to show you what we strive to deliver. Thank you for your time and have a great day!

October 27, 2017

Outstanding Service I was in and out quickly. I was expecting a wait time of about two hours. I was on the road in about an hour and a half. This was a pleasant surprise. More

by Dwain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Loan Pham
Nov 15, 2017 -

Casey Honda responded

Thank you for the great rating and review! Hearing how we can provide our customers with the utmost customer satisfaction is great news. Please feel free to come back for any of your automotive needs and we hope you have a wonderful day!

October 26, 2017

Great service Don was great and super nice, hope he services my car next time too. The wait was exactly as she said it would be but that was ok bc I had a good book More

by Erin7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Nov 15, 2017 -

Casey Honda responded

Thank you for the review! We appreciate the time you took to leave us a review and we appreciate you as a customer. Please feel free to come back for any of your automotive needs and we hope you have a great day!

October 13, 2017

Excellent service, as usual! As I have grown accustomed to, the service at Casey Honda was excellent. Don Matol is very courteous, helpful and competent in directing the service w More

by lois1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Oct 25, 2017 -

Casey Honda responded

Thank you for giving us this review, we appreciate hearing customer feedback. We're very pleased to know that Don was able to make your experience with us great. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

October 05, 2017

AWSOME CUSTOMER SERVICE! Collette Stevens is the best service advisor I have ever had the pleasure of working with. Collette is the definition of GREAT CUSTOMER SERVICE. She' More

by SHE NICE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Oct 25, 2017 -

Casey Honda responded

Thank you for your review. We appreciate the time you took to leave us a review and we appreciate you as a customer. Your feedback is helpful in making us better as a dealership and we plan on using it to better the experience of all our customers. Please feel free to come back for any of your automotive needs and we hope you have a great day!

September 28, 2017

Very helpful service members I know nothing about cars, my service advisor is very knowledgeable & always has the solution to fix any problem I may have with my car More

by Hondachick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Oct 25, 2017 -

Casey Honda responded

Thank you for your review! We appreciate the time you took to leave us a review and we appreciate you as a customer. Your feedback is helpful in making us better as a dealership and we hope you continue to come back for your automotive needs. Thank you for your time, have a great day!

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