Casey Honda - Service Center

Love my service manager I originally bought my Accord brand new from Casey in 2012. I have brought my car here for every service it is ever needed. Don has always been my s I originally bought my Accord brand new from Casey in 2012. I have brought my car here for every service it is ever needed. Don has always been my service manager. He goes above and beyond every time I bring my car in. If I’m waiting for the car keeps he me updated throughout my wait, or if I drop it off he make sure he contacts me as soon as it’s ready and he always contact me if it needs more work than what it was originally dropped off for. When my car needs more than just regular maintenance Don always make sure that he gives me the lowest price available, he does not overcharge me. I trust him. And that says a lot because most of them are out there to make more money so they will lie and say there’s something wrong with your car and there is not. Don never does that. I trust him when he tells me that there is something wrong with my car and that it needs a little additional work, I never feel that he is pushy about getting additional work done to the car. Every time I come for service on my car he is always very polite and courteous, he is never in a bad mood no matter what time of day it is. He makes the experience of getting your car worked on seamless. He remembers who I am when I come in and that might sound petty, but means a lot. I will only deal with him when I take my car in for service. More

Great Service! I brought my CRV in to Casey the first day after the new year with a battery problem. Although the service area was crowded with customers, Don was q I brought my CRV in to Casey the first day after the new year with a battery problem. Although the service area was crowded with customers, Don was quick to hear my concern and to a give me timely updates as service was being performed on my vehicle. When the work was complete, he explained in detail all that had been done. Professional, knowledgable and courteous. Don has these attributes and more. I'll certainly be back! More

Spectacular Service I've had my 2015 Odyssey for three years now. Don Matol has been my service guy that whole time. He always does an excellent job and is the reason I k I've had my 2015 Odyssey for three years now. Don Matol has been my service guy that whole time. He always does an excellent job and is the reason I keep bringing my car back to this dealership. He always is pleasant, explains things in ways that I can understand, and never applies pressure tactics to "add to the ticket". I highly recommend. More

Car servicr Doug was outstanding. Extremely helpful and courteous. He explained everything very well and kept me updated throughout the entire process. I highly r Doug was outstanding. Extremely helpful and courteous. He explained everything very well and kept me updated throughout the entire process. I highly recommend Doug for any future service More

Excellent Service I always schedule my appointments with Don because he always gives me complete and honest service at a reasonable price. He also explains the service I always schedule my appointments with Don because he always gives me complete and honest service at a reasonable price. He also explains the service given and any future service my car may need. More

Excellent Customer Service The team at Casey Honda Service Department went above and beyond my expectations. While they were servicing my car I was faced with a family and per The team at Casey Honda Service Department went above and beyond my expectations. While they were servicing my car I was faced with a family and personal emergency. Samantha and Loan went out of their way to ensure I was satisfied and was able to get my car. They have definitely earned a loyal customer. More

Customer service does exist. I have had nothing but troubles with my new ridgeline. It has been in the shop a lot and every time Don has been unbelievable. He is understanding and I have had nothing but troubles with my new ridgeline. It has been in the shop a lot and every time Don has been unbelievable. He is understanding and accommodating and compassionate. Without having Don taking care of my issues I would have lost my cool a long time ago. He has taken customer service to a whole new level. That being said, I would say he is being under utilized. Casey should have him training all employees on what customer service should be like. I have seen no one better at their job than Don. I would also like to acknowledge the master technician Patrick. Sorry I don't have his last name. He is also amazing at his job and deserves praise. Mr. Casey, please make sure you keep employees like this around and I will be a customer again and again. More

Trusted Service I have utilized Casey to service my cars since 1991. Don is one of the best service professionals that I’ve worked with over the span of 26+ years. H I have utilized Casey to service my cars since 1991. Don is one of the best service professionals that I’ve worked with over the span of 26+ years. He is knowledgeable, dedicated, consistent and overall a great person to just talk to about my cars and overall life. It’s refreshing to to have good Customer Service. Don is a top notch individual. D. Mills More

Exceeded my expectations Don Matol is an outstanding service professional. I'm extremely pleased with the results of my last visit. I recommend Casey Honda as the best of its Don Matol is an outstanding service professional. I'm extremely pleased with the results of my last visit. I recommend Casey Honda as the best of its peers. More