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Casey Honda - Service Center

Newport News, VA

4.1
454 Reviews

454 Reviews of Casey Honda - Service Center

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July 26, 2015

great service Kyle and his team do a great job. They are quick to meet you at the entrance, friendly, and courteous. The worked was completed quickly and professi More

by dotson32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Kilgore
Jul 27, 2015 -

Casey Honda responded

Thank you for your great feedback! We are glad Kyle and his team were able to make sure your service visit went so well. Kyle and the rest of our staff strive to make sure our customers, and their vehicles, are treated with the absolute best service they deserve. We were more than happy to resolve the issue and make sure your vehicle was running smooth so you could get back on the road. We truly appreciate your business. We look forward to working with you again in the future!

July 23, 2015

Great service!!! Very personable and caring. Brought our car in for service and Collette took good care of not only the car but us as well. She was very accommodating and understanding. Thank y More

by TLC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Jul 24, 2015 -

Casey Honda responded

That's wonderful to hear! It is great Collette was able to make sure you received the absolute beset customer service that you deserve. Please, do not hesitate to let us know if there is anything else you may need. We hope you are enjoying your new vehicle!

July 23, 2015

Excellent Service. Makes me feel like I'm the only customer I've had my car into Casey before and have had great customer service. Collette always takes great care of me and makes me feel like my issue is a pr More

by Doc_G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Jul 24, 2015 -

Casey Honda responded

Thank you so much for taking the time to share your feedback! It is great to hear Collette always makes sure that your service visits leave you completely satisfied. Collette and rest of our service team do their very best to make sure all of our customers receive noting short of the absolute best customer service they deserve. We truly appreciate your continued business, and are looking forward to seeing you again in the future!

July 21, 2015

Great friendly service department The service department people were very helpful and friendly. They fit me in even though it was late in the day, and I had no appointment. More

by Aggiemate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Jul 22, 2015 -

Casey Honda responded

Thank you for your great feedback! It is great our service team was able to provide you with excellent customer service. It was our pleasure to make sure you were taken care of, even if it was late in the day. Our team is dedicated to our customers and their needs no matter what time of day it is, or if they have an appointment or not. We truly appreciate your business. Please let us know if there is anything more we can do for you!

July 16, 2015

Great Experience. I got an appointment for the day after I called! Everyone was so friendly and helpful. The 4 way alignment was cheaper than Williamsburg Honda. Will d More

by stockport49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Jul 17, 2015 -

Casey Honda responded

That's great to hear! It is good that our team was able to get you into our service center so quickly, and provide you with such excellent and friendly customer service. We truly appreciate your business. Please let us know if there is anything else we can do for you. Come again soon!

July 15, 2015

Excellent experiences I have always had good experiences at Casey Honda. I am treated as a valued customer and am always satisfied with the work that is done. Never overcha More

by lois1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Jul 17, 2015 -

Casey Honda responded

Lois, thank you so much for your kind words! We are ecstatic to hear that you always have such excellent visits to our dealership. Our dedicated staff strives to make sure all of our customers are treated with nothing short of the absolute best service they deserve. It's simply the Casey way. We truly appreciate your continued business, Lois. We are looking forward to the day you ready to get into a new car!

July 14, 2015

Taking care of customer. Grant Meadows is a gentleman of his word.After my service was completed,he took good care of my concerns and wanted to be sure I was happy with the re More

by carset17
Recommend Dealer
Yes
Jul 15, 2015 -

Casey Honda responded

Thank you for your great feedback! It is great Grant was able to follow through and make sure that your concerns were addressed and taken car of so you could leave our dealership completely satisfied. We truly appreciate your business, and please let us know if there is anything else we can do for you. Come again soon!

July 13, 2015

Outstanding service provided by Don Matol I recently had my under-engine splash shield come loose and start dragging. It was 4:45 on Friday afternoon so I went straight to Casey Honda in hope More

by Lisa123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Jul 15, 2015 -

Casey Honda responded

That's fantastic to hear, Lisa! It is great Don was able to go above and beyond to make sure that your splash shield was properly taken care of so that you and your husband would not have to worry about it over your weekend. Don and the rest of our dedicated staff take great pride in being able to deliver a higher level of service to our customers that simply cannot be matched. We truly appreciate your business, Lisa. Please let us know if there is anything else we can do for you. We look forward to your next visit!

July 12, 2015

State Inspection with Don Matol's team I brought my 2010 Honda CRV in for it's state inspection. Don and his team did a super job. I have been coming to Casey for service since buying my More

by shubbard819
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Jul 13, 2015 -

Casey Honda responded

You are very welcome! We are always happy to hear that Don and his team did an awesome job in properly making sure that your CRV is safe and ready for the road. We truly appreciate your business, and are always looking forward to your next visit.

June 14, 2015

Outstanding Customer Support!!! I recently had a service visit (1995 Honda Delsol) with Casey Honda and was extremely pleased with the service department. The “Quarterback” of THIS More

by delsolredhot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda, Vera, Don Matol, Kyle Kilgore
Jun 15, 2015 -

Casey Honda responded

Wow, now that is what we like to hear! We like to think that we have the best service department around as well. It's simply because we have a truly dedicated staff. Like you said, "from the service Grant to Kiley, you can always expect exceptional customer support from this team of experts." We will always do our best to go above and beyond for all of customers who come to visit. We truly appreciate your business, and please let us know if there is anything else we can do for you. Come again soon!