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454 Reviews of Casey Honda - Service Center
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September 17, 2015
Don Matoi does a great job. My 2003 Pilot failed the state inspection due to a couple of discovered serious safety defects (steering tie rod, shock leakage). Don took me out to My 2003 Pilot failed the state inspection due to a couple of discovered serious safety defects (steering tie rod, shock leakage). Don took me out to show me the problems which I appreciated. Don quickly arranged a no-cost rental, then followed through to keep me informed about the status of the repairs. Don fully understands and practices the need for excellent communication, both for customer knowledge and assurance, overcoming the common suspicion about dealer repairs. He's a pleasure to deal with and I feel safer driving my Pilot because of his service. Casey Honda should keep Don happy as he's a big asset to the organization in a very critical job. More
by hware046
Employees Worked With
Don Matol
September 13, 2015
Pax tire balance corrected We recently purchased four run-flat, PAX tires for my wife's van, prior to her trip from Yorktown to Woodbridge. Once on the interstate, my wife real We recently purchased four run-flat, PAX tires for my wife's van, prior to her trip from Yorktown to Woodbridge. Once on the interstate, my wife realized the tires were not properly balanced, but she needed to be in Woodbridge, so she pressed on with the trip and bounced to Woodbridge. I called Don, our service manager at Casey, and explained what happened. As soon as my wife returned from her trip, Don got us right in and corrected the balance problems. Seem the balance machine for the PAX tires was not calibrated correctly the first time the tires were balanced. Don also gave us a complementary car was and vacuum. Great praise for Don taking care of this. More
by carcop
Employees Worked With
Don Matol
August 31, 2015
Excellent service. I have received consistent excellent service from Casey Honda of Newport News, Va. I've used their service for about a year, through five or six occa I have received consistent excellent service from Casey Honda of Newport News, Va. I've used their service for about a year, through five or six occasions and a combination of service, troubleshooting & repair, and accessory installation. They consistently provide clear information on diagnosis and recommendations, easily understood pricing, and reliable estimates of duration of service. They continue to earn my repeat business. My service manager has been Mr. Don Matol. More
by donbstuart
Employees Worked With
Don Matol
August 29, 2015
quick I was in and out in less than an hour just as they said I would. Nice, clean facility and friendly workers. Easy to make an appointment online. I was in and out in less than an hour just as they said I would. Nice, clean facility and friendly workers. Easy to make an appointment online. More
by busymom
Employees Worked With
Katherine Gilbert
August 27, 2015
great This was my second visit (driving from Norfolk) for regular service - it again went great , Mr Matol was very helpful, informative , very pleasant, This was my second visit (driving from Norfolk) for regular service - it again went great , Mr Matol was very helpful, informative , very pleasant, makes you and your car feel really welcome, VIP like . He is a great asset to Casey Honda. I would like to thank everybody who was working on my (dear) CR-Z.. . More
by GG
Employees Worked With
Don Matol
August 27, 2015
I've been coming here for 8 years I've been coming to Casey Honda for over 8 years because they provide excellent service and take the time to explain their work in a caring and candid I've been coming to Casey Honda for over 8 years because they provide excellent service and take the time to explain their work in a caring and candid way. I trust them completely when they recommend additional service that I wasn't expecting. They are interested in building a lasting relationship with you rather than treating you and your business like a revolving door. More
by tafassanella
Employees Worked With
Don Matol
August 27, 2015
Thank you Collette excellent service Collette Stevens is a great asset to your dealership. My husband and I have had Honda’s for many years and have received good service. With Collett Collette Stevens is a great asset to your dealership. My husband and I have had Honda’s for many years and have received good service. With Collette we receive excellent service. She is able to explain things to her customers in terms they understand and you never feel you are being taken. She is able to give you complete trust in the analysis she is giving for the situation. She has gone out of her way, stayed late to get the car for me and always done so with a smile and a thank you for using the service. I am in management and can tell you from the prospective of a Manager, she is an employee you will want to keep on your staff. Thank you for have such a qualified employee. She certainly helps car problems easier to handle. Thank you and have a blessed day. More
by steveshariwelch
Employees Worked With
Collette Stevens
August 26, 2015
outstanding service! Don took the time to get my vehicle serviced and broke down all the details and got my vehicle scheduled for a follow up to replace a part that was ne Don took the time to get my vehicle serviced and broke down all the details and got my vehicle scheduled for a follow up to replace a part that was needing replaced. he also spent his own time to stay open later to ensure me and my family would get our vehicle back the same day. Thanks again don!!! More
by cmc
Employees Worked With
Don Matol
August 24, 2015
Tire pressure light issue on new fit Don was great! Timely, clearly wanting to get the issue fixed/addressed. This is my second Fit from Casey and I came back because I love the brand and Don was great! Timely, clearly wanting to get the issue fixed/addressed. This is my second Fit from Casey and I came back because I love the brand and the quality service. Hopefully the tire pressure issue is fixed!!!! So far, so good!!!! More
by Timetvlr
August 22, 2015
Great service department. I was very glad that I bought my 2013 Accord Sport from Casey Honda. Since then I have learned that the service department is unbelievable. Fast, cour I was very glad that I bought my 2013 Accord Sport from Casey Honda. Since then I have learned that the service department is unbelievable. Fast, courteous, and helpful to say the least. I'll go the extra distance to have you service my car. More
by baydave
Employees Worked With
Katherine Gilbert
