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Casey Honda - Service Center

Newport News, VA

4.1
454 Reviews

454 Reviews of Casey Honda - Service Center

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March 15, 2018

Fast service Fast and friendly service. I've been here 3 times so far and both times were very pleasant. Thanks for doing the right the first time. More

by Kenneth Graham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Graham, Loan Pham
March 13, 2018

"Always Pleasant!" Who would think that a visit to the car dealership would be "pleasant?" And yet it ALWAYS is! Collette Stevens calls me by name, smiles alot, and a More

by Grammy3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
March 12, 2018

Great Job, Don Matol! I always like working with Don in the service dept. He is a joy to work with & he is always kind, fair, & easy to work with. I enjoy seeing his smilin More

by Eileen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
February 10, 2018

Casey Honda Service Don is amazing. He is always so very polite and explains what's going on with your car in detail. He save me $200 + on a service I didn't need at the More

by Christian1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
February 09, 2018

Check Engine light Don was very polite and knowledgeable. He gave me a detailed explanation and good advice in regards of my vehicle. Thank you for your great customer More

by Gulnora
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
February 08, 2018

great job I have a wonderful experience here at Casey Honda last Tuesday. I come in for state inspection.The service was very fast and great. Don is wonderful, More

by Don
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
February 06, 2018

service with a smile and no charge! The phone call was easy. They checked the oil along with other things and inspected my car! The end was easy. No charge. Collette took care of me from More

by verypleased
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Feb 06, 2018 -

Casey Honda responded

Thank you for your review! We always look forward to hearing about positive customer experiences. Collette and the team at Casey Honda are grateful for the opportunity to assist you! Give us a visit for any further inquiries. Have a great day!

January 29, 2018

Oil change and more My appointment was with Don Matol he was very helpful. We came in for an oil change/tire rotation. Some other maintenance was suggested, so we had th More

by Joan Evans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Jan 30, 2018 -

Casey Honda responded

Thank you for giving us a visit, Joan! The Casey BMW team is glad your experience was positive. Don is dedicated to going the extra mile for every visitor. Give us a visit for any further assistance or inquiries. Have a great day!

January 28, 2018

Oil change Always have a wonderful experience here. The service is fast and great. Don is wonderful. Explains everything you need to know while always being frie More

by Angel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Jan 29, 2018 -

Casey Honda responded

We are always glad to have you, Angel. Our services are always available for you. We will use this feedback to continually pursue an improved experience for all of our customers. Give us a visit anytime. Have a great day!

January 25, 2018

Breakdown while in town for grandmother's funeral We had a breakdown while in town for my grandmother's funeral, 700 miles from home. All those involved in helping get my issue quickly sorted we're wo More

by Bhamons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Several young ladies in the business office and via the phone , Don Matol
Jan 26, 2018 -

Casey Honda responded

Thank you for trusting us in this unfortunate situation! We work hard to ensure every visit to Casey Honda is an enjoyable one. Every customer is worthy of a positive experience and knowing that was the case for you ensures us that our hard work is paying off. Thank you for your time, we hope your trip home was safe and smooth!

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