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Casey Honda - Service Center

Newport News, VA

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454 Reviews

454 Reviews of Casey Honda - Service Center

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May 31, 2016

Always a great experience! I've been here 3 times and every time I come Don always makes sure I'm taken care of and informing me whats coming up next with my car so I'm never in More

by Devon Holder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
May 31, 2016 -

Casey Honda responded

Thank you for the review Devon! We are happy to hear that all three times you've come to us we could provide you with an amazing 5 star worthy service. We are also happy to hear your feedback because with it we can learn on how we are doing and where we can improve. We hope to see you again in the future and we hope you have a great day!

May 29, 2016

Great Customer Service The last couple times that I have brought my car I for service, Collette has assisted me and has been super friendly and helpful! I really appreciate More

by Tonya P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
May 31, 2016 -

Casey Honda responded

Thank you for the review Tonya! We are happy to hear that we could continue to service your vehicle with a friendly, helpful, and overall excellent attitude. We appreciate your feedback because it lets us know how we are doing and if we could use some work. Thank you for your time and we hope you have a spectacular day!

May 28, 2016

Fantastic!!! I always have a great experience when I bring my car for Honda service. Don is the head of my service group and he is fantastic!!!! More

by Loie Diggs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
May 31, 2016 -

Casey Honda responded

Thank you for the review Loie! We are happy to hear that we could continuously provide you with a great experience with every service. Your feedback is greatly appreciated because with it we can better ourselves. If you have any automotive needs in the future we are happy to be of help. Thank you and we hope you have a great day!

May 22, 2016

Friendly, Courteous and wanting to make sure her customers I was in Service on May 20, 2016 for my State Inspection and Maintenance Check-up. Collette went over everything with me to make sure we cover everyth More

by timmyewing61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
May 23, 2016 -

Casey Honda responded

Thank you for the review! We are happy to hear customer feedback from a customer that has been with us for twenty-five years now. Your feedback is appreciated because we can learn from it and continue to better ourselves. We hope to keep you as a loyal customer for many more years and be able to help you with all your automotive needs along the way. Customer satisfaction is what we are all about and knowing we could that here makes our day that much more better. Thank you for the last twenty- five years we appreciate you and we hope you have an amazing day!

May 18, 2016

Service Dept I worked with Don and he provided excellent customer service from the time I walked in to the time I left. After a days work and fighting traffic to g More

by Mani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
May 19, 2016 -

Casey Honda responded

Thank you for the review Mani! We are happy to hear that we could provide you with excellent customer service throughout the whole process. We are also glad that we could make the trip worth it and that everything went great. If you have anymore automotive needs we are always happy to be of service. Thank you for your time and have an amazing day!

May 16, 2016

Thanks for the great service.. Don Matol is a great person to deal with, he is friendly and makes the customer feel important. Thanks Don and thanks Casey for all your efforts . More

by My Pilot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
May 16, 2016 -

Casey Honda responded

Thank you for the review! We are ecstatic to hear we could provide you with a 5 star worthy visitation and that we could make you feel valued because you are. If you have anymore automotive needs we are always happy to be of help. Thank you for your time and we hope you have a wonderful day!

May 13, 2016

Katie was incredible! I bought this car from Casey 94,000 miles ago. The service people do a great job. Especially Katie who is one of the best service people that I have More

by alan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katherine Gilbert
May 16, 2016 -

Casey Honda responded

Thank you for the review Alan! Your feedback is greatly appreciated because we can better our services to our customers with it. We are also glad to hear that we have valuable members on our team that would make you want to come back. We hope to be able to provide you with our amazing services for many years to come. Thank you for your time and have an amazing day!

May 06, 2016

Service for 1998 Accord Recent service on our 98 Accord for cabin filter and exterior door handle repair was accomplished on time and at the cost estimated. Don Matol, our s More

by GTWIII
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
May 06, 2016 -

Casey Honda responded

Thank you for the review. We are ecstatic to hear that we could provide you with a 5 star worthy service that is worth coming for again and again. Customer satisfaction is our goal so we do everything as best as possible the first time to assure satisfaction from our customers. With services we want our customers to know what we know as soon as possible to make sure there is no miscommunication and that everything is done great. We appreciate you as a customer and your feedback. If you have anymore automotive needs in the future we are always happy to be of service. Thank you and have a great day!

May 01, 2016

Service for 2012 Honda Accord Don Matol and his service team mechanics accomplished prompt, quality maintenance service and state inspection for my Accord. Don is a totally profess More

by Coach77
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
May 02, 2016 -

Casey Honda responded

Thank you for the review! We are happy to hear that we could provide you with an amazing 5 star worthy service. We are also glad that our service team could accomplish a prompt and quality maintenance service. Customer satisfaction is our priority and we do all we can to make sure we leave every customer happy with there service. If you have anymore automotive needs in the future we are always happy to be of service thank you for your time and have an amazing day!

April 29, 2016

Service for a Honda Civic I would like to thank Katie Gilbert for her excellent service with our Honda Civic!! Our dealership appreciated the knowledge you displayed with our c More

by Bobby J.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katherine Gilbert
May 02, 2016 -

Casey Honda responded

Thank you for the review Bobby! We are glad to hear that we could provide you with an excellent service that was worthy of 5 stars. We are also glad that we could make the whole service knowledgable, great and an overall experience that you feel you would like to come back to. If you have any questions we are always ready to help out. Thank you for your time and have a spectacular day!

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