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Casey Honda - Service Center

Newport News, VA

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454 Reviews

454 Reviews of Casey Honda - Service Center

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November 18, 2016

Thank you for great service Don is always great but this time he was especially helpful in getting my much needed car back to me quickly. You have a very valuable employee in t More

by Kensett Teller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Nov 21, 2016 -

Casey Honda responded

Thank you for the review! We are happy to hear that your experience with us was 5 star worthy and that we were able to assist you in purchasing a new vehicle. If you have any automotive needs in the future it would be our pleasure to be of assitance. Thank you for your time and have a wonderful day!

November 15, 2016

Preparing for a Road Trip My wife and I will be doing some significant traveling over the holidays and I thought it would be a good idea to ask the pros to take a look at my 20 More

by Mike Martin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Nov 16, 2016 -

Casey Honda responded

Thank you for the review! We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

November 15, 2016

GREAT TEAM AND RELIABLE SERVICE Don Matol is such a genuine person that I feel I am visiting a trusted friend when I come for service. As always, great service in pleasant surroundin More

by abbey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Nov 15, 2016 -

Casey Honda responded

Thank you for the great review Abbey! We are glad to hear that you felt you worked with a genuine person that you could trust. Customer satisfaction is always our goal and we will go above and beyond for our customers. If you have any automotive needs in the future please do not hesitate to give us a call. Thank you for your time and have a wonderful day!

November 11, 2016

Just had an inspection of my 2014 Honda Insight done. Excellent service. Don and his team do a great job. Always friendly, always puts the customer first. The inspection was done quickly, and the overa More

by Sally Price
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Nov 14, 2016 -

Casey Honda responded

Thank you for the review Sally! We are glad to hear that your experience with us was 5 star worthy and that you enjoy our service team and the service they offer. Customer satisfaction is always our goal and we will do all we can to assure that. If you ever have any questions or concerns regarding your vehicle please do not hesitate to give us a call. Thank you for your time and we hope you have an amazing day!

November 10, 2016

Don comes through again! Purchased two tires from Casey last month, TPMS came on and noticed one of them was really low on air. Called Don at Casey Honda service, he said brin More

by jtmurphy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Nov 10, 2016 -

Casey Honda responded

Thank you for the review! We are glad we were able to fix your tire situation and that we found the cause for it and fixed it. Customer satisfaction is what we do best and we were glad we were able to accomplish that for you. If you have any automotive needs in the future please do not hesitate to give us a call. Thank you for your time and have a wonderful day.

November 09, 2016

Don is a credit to Casey Honda I have been going to Casey Sevice the entire 6 yrs that I owned my CRV bought new,,,and Don keeps it that way,,,he is most courteous Sevice Mng that I More

by Len
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Nov 10, 2016 -

Casey Honda responded

Thank you for the review Len! We are glad to hear that we were able to provide you with an amazing 5 star worthy experience and that we have been able to keep you as happy customer for 6 years now. We hope to keep it that way for a long time and if you have any automotive needs in the future please do not hesitate to give us a call. Thank you for your time and have a great day.

November 07, 2016

Worst nightmare ever!!! Got my first ever car from Casey Honda that is a used car and it's been a nightmare and worst experience ever since . I've had my car repaired 9 times More

by Tjoh11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Reynolds
Nov 10, 2016 -

Casey Honda responded

Thank you for bringing your experience to our attention. First and foremost, we would like to apologize for any inconvenience we may have caused you. Customer satisfaction is our priority and we do our best to make every customer’s experience with us 5 star worthy. When the problems were recreated we diagnosed and fixed them. You also spoke with corporate where it was decided that service could not have foreseen this issue and that you would need to get it fixed. Our VP authorized us to give you 25% off your service repair in hopes of remedying everything. We are doing all we can to make you a pleased customer and we hope we were able to do so. If you have any questions or concerns please do not hesitate to give us a call. Thank you for your business and we hope you have an amazing day.

November 05, 2016

Smooth Sailing Great customer service, and overall experience. I'm proud to say I purchased my car from here, everything was smooth sailing. Thank you so much! More

by Murphy2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Reynolds
Nov 07, 2016 -

Casey Honda responded

Thank you for the review! We are glad to hear that your experience with us was 5 star worthy. If you have any automotive needs in the future please do not hesitate to give us a call. Thank you for your time and have a wonderful day.

October 30, 2016

Goes above and beyond! Don does a great job every time I go into Honda! I always have multiple little minions with me and he makes sure things get done as quickly as possib More

by CynthiaThrives
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Oct 31, 2016 -

Casey Honda responded

Thank you for the review! We are glad to know that we were able to provide you with an amazing experience! Customer satisfaction is always our goal and we hope to accomplish that with you in the future. Any feedback is always appreciated because with it, we are able to learn where we are doing good and where we can use some work. Thank you for your time and have a great day!

October 26, 2016

Great customer service Don was polite and very helpful. I went to the dealership for a recall and Don took the time to check my car for the state inspection. I had forgotten More

by Blessed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Oct 26, 2016 -

Casey Honda responded

Thank you for the review! We are glad to hear that your experience with us was 5 star worthy and that the state inspection process went fast and easy. If you have any automotive needs in the future please do not hesitate to give us a call. Thank you for your time and have a great day!

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