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454 Reviews of Casey Honda - Service Center
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December 06, 2019
You will not find better service on your Honda As I have stated before have been a customer of Casey Honda for 9-10 years and in particular Mr. Don Matol. He is a true professional and always goes As I have stated before have been a customer of Casey Honda for 9-10 years and in particular Mr. Don Matol. He is a true professional and always goes out of his way to satisfy his clients/customers. Not only do I consider Don my Service adviser, but also a friend who is looking out for me the customer. He is the reason we have purchased two Honda's from Casey Auto. When you find a auto repair shop you truly trust and care for you stick with them. The recent service visit was like all the previous ones, in and out as fast as they can get you through, outstanding work and pride in their work. They take ownership. Thanks again Mr. Don Matol. More
by joemurphyaf
Employees Worked With
Don Matol
December 03, 2019
Number 3 misfire in my Honda Pilot 2010 Collette was just Awsome i was on vacation and needed service and your crew took me in on Saturday after thanksgiving .It was a misfire in the # 3 pis Collette was just Awsome i was on vacation and needed service and your crew took me in on Saturday after thanksgiving .It was a misfire in the # 3 piston the changed the plug and i was good to go . And she also informed me of the airbag recall and they fixed that too from one racer to anther Thankyou P.S i have the first round when iam back down More
by portierim
Employees Worked With
Collette Stevens
October 19, 2019
Dissatisfied Customer BE AWARE!!! Think TWICE before you purchase a vehicle HERE!!!!! CASEY HONDA provided the WORST customer service I have EVER received from a dealers BE AWARE!!! Think TWICE before you purchase a vehicle HERE!!!!! CASEY HONDA provided the WORST customer service I have EVER received from a dealership. 👎 General Mgr- Jay Malone & Service Mgr- Ken Strain tried to get over on me by not offering a LIFETIME POWERTRAIN WARRANTY on my Honda Pilot that was PROMISED on the day I purchased it. They NEVER gave me an OFFICIAL PAPER WARRANTY FROM A WARRANTY COMPANY and once Lifetime Powertrain Warranty items needed to be done, they came up with all kinds of ways to prevent paying/taking care of the service items that required attention. They ABSOLUTELY provided POOR CUSTOMER SERVICE and got over on me as a customer!! They definitely did NOT provide what was PROMISED! Casey Honda promised a LIFETIME POWERTRAIN WARRANTY, not a “LIMITED” Powertrain Warranty, but when I called to inform Jay & Ken of Lifetime Powertrain Warranty work that needed to be done on my Pilot, Jay emailed me an UNOFFICIAL “limited” Powertrain Warranty that did not have the word HONDA on it anywhere!!! Of course, he sent this unofficial warranty because it doesn’t include any of the “LIFETIME” Warranty items that need to be done on my Pilot. This is very unfortunate, but apprarently the way Casey Honda does business and is accustomed to treating its’ customers. 🙏I just pray Jay, Ken and the rest of the team are able to sleep at night knowing in their minds and hearts that this “limited” warranty is just right out wrong and NOT what was promised/owed me from the initial sale date. More
by LADONNA DEAN
September 21, 2019
Great Service Collette was very helpful even while balancing several check ins and checkouts at once. I was very impressed with her poise, knowledge, and beautiful Collette was very helpful even while balancing several check ins and checkouts at once. I was very impressed with her poise, knowledge, and beautiful smile. More
by Michael Morelli
Employees Worked With
Collette Stevens
August 08, 2019
Didn't even know what they were servicing I made an appointment for a remote start key, which I said numerous times. I get the new key and there is no remote start. When I ask about it they sa I made an appointment for a remote start key, which I said numerous times. I get the new key and there is no remote start. When I ask about it they say "I didn't know you wanted a remote start" More
by Zielin9
Employees Worked With
N/A
July 05, 2019
Amazing Don takes excellent care of my car and all his customers. He take an extra few mins for you to be satisfied. He is amazing Don takes excellent care of my car and all his customers. He take an extra few mins for you to be satisfied. He is amazing More
by Seth
Employees Worked With
Don Matol
June 15, 2019
Don goes above and beyond My husband wasn’t really a fan of Casey’s Honda but then he met Don when we brought our 2005 accord in for a oil change. Don went out of his way to m My husband wasn’t really a fan of Casey’s Honda but then he met Don when we brought our 2005 accord in for a oil change. Don went out of his way to make sure all our needs were met . When it came time to purchase a new vehicle we bought from Casey Honda mostly because we liked working with Don. He is a true asset to the dealership. More
by Sharon57
Employees Worked With
Don Matol
June 12, 2019
Don Matol excels again 9-10 years as our Service Rep, he gets you in and out as fast as he can, but at the same time ensures that the work done is quality and at the best pr 9-10 years as our Service Rep, he gets you in and out as fast as he can, but at the same time ensures that the work done is quality and at the best price. Casey Honda service has been outstanding for us with our 2008 Accord and now our 2014 Accord. I always thought you paid more for service at a dealer rather than a independent garage, which I found true in some cases, however, generally they are competitive and I know they will use genuine OEM Honda parts and their service folks are certified for Honda repairs. They will continue to get my business on our Honda. More
by joemurphyaf
Employees Worked With
Don Matol
January 16, 2019
Their kindness made my day! Don was awesome, extremely informative and quick with the servicing. He was sincere and kind and had a smile on his face the whole time, definitely ma Don was awesome, extremely informative and quick with the servicing. He was sincere and kind and had a smile on his face the whole time, definitely made my day! More
by Nikol
Employees Worked With
Don Matol
April 21, 2018
Great Service Collette was very courteous and the service was great. Also thanks for changing the TV channel in the waiting room to the local news versus HGTV. Collette was very courteous and the service was great. Also thanks for changing the TV channel in the waiting room to the local news versus HGTV. More
by snoopy
Employees Worked With
Collette Stevens
