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Casey Honda - Service Center

Newport News, VA

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454 Reviews

454 Reviews of Casey Honda - Service Center

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April 06, 2017

Outstanding Service Advisor Our long time service advisor, Collette Stevens once again has provided us with superior service during our two Casey purchased vehicle annual service More

by KL0S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Apr 07, 2017 -

Casey Honda responded

Thank you for the glowing review. We are ecstatic to hear Collette was able to provide you with outstanding 5 star worthy service. We appreciate that you recognized our associate's hard work and dedication to providing quality customer service. Customer satisfaction is our goal and we do whatever we can to go above and beyond to assure that. Again, thank you for taking the time to leave us a review and for your continual business. We look forward to serving you in the future for your next automotive needs. Have a great day!

April 05, 2017

Don's Team did an excellent job on Friday. I was very pleased with my services received on Friday from Don and his Team. It was a long work day for me and Don was professional and courteous as More

by Dee
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Apr 05, 2017 -

Casey Honda responded

Dee, thank you for your amazing feedback and review. We are pleased to hear that Don and the rest of our team were able to provide quick, professional and courteous service to you. Customer satisfaction is always important to us and we will do what we can to ensure that this goal is met every time. If you ever have any future automotive needs, we will be more than happy to be of service. Thank you and we hope you have a great day!

April 02, 2017

excellent customer service no one likes getting car work done but it is a pleasant experience at Honda in NN-Don is very attentive and friendly. He keeps you informed and expla More

by Amy Walker
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Apr 03, 2017 -

Casey Honda responded

Thank you for the 5 star review. We are pleased to hear that you enjoyed your service experience with us. Don likes to go above and beyond for our customers because customer satisfaction is important to us. If you have any automotive needs in the future we are more than happy to be of service. Again, thank you and we hope you have a great day!

March 20, 2017

Rockstar !!! I was so worried my 2015 Pilot was leaking fluid. With two kids to pick up in a couple of hours and a limited budget I was stressed... Billy assured m More

by Tazzsgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy
Mar 20, 2017 -

Casey Honda responded

Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Billy was able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day!

March 19, 2017

Always great service Whenever I bring our Odyssey in for service, Collette is always very helpful and pleasant to be around! This last visit, the part for my van was not i More

by Emma9480
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Mar 23, 2017 -

Casey Honda responded

Thank you for the review. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service. We are always happy to provide you with an alternative means of transportation while your vehicle is in repair. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Thank you for your time and we hope you have a wonderful day!

March 18, 2017

Amazing as always Me and my husband only deal with Collette. Every time we see someone else things go horrible. Collette is always on her A game. Thank you! More

by jpolanco131
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Mar 23, 2017 -

Casey Honda responded

Thank you for leaving us a 5 star review. Collette is a great associate and we are happy to hear you are pleased with the service she provides each time you come in. Customer satisfaction is of great importance to our dealership and we are glad we are able to meet your expectations time and again. We look forward to assisting you for your future automotive needs. Have a wonderful day!

March 17, 2017

Outstanding Don Matol is an outstanding service professional. His work ethic? reflects great credit to the dealership. I will return and recommend this location t More

by Tim Joseph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Mar 23, 2017 -

Casey Honda responded

Thank you for leaving a 5 star review. We are ecstatic to hear that Don provided you with outstanding customer service. We take customer satisfaction seriously and are glad that Don was able to uphold that goal for us. We appreciate your recommendations and will strive to provide you and all of your recommendations with the very best service possible. Again, thank you for taking the time to leave us a review and have a great day!

March 17, 2017

Great service.... Don is awesome Don is my service manger.... AWESOME...he kept me informed about my Accord ... always friendly.... takes his time to explain... he knows his business More

by kittykatpat12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Mar 23, 2017 -

Casey Honda responded

Thank you for the 5 star review. We agree, Don is awesome! We are happy to hear that he was able to provide you with knowledgeable customer service. Providing excellent customer service is our goal. We are glad to hear we met those goals. We look forward to seeing you for your next automotive needs. Have a wonderful day.

March 13, 2017

Ken is awesome Our experience started off rough but Men Strain helped us and I will love to get this dealership another chance. Men made it his duty to contact my hu More

by Toyzette Dance
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Strain
Mar 14, 2017 -

Casey Honda responded

Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Ken was able to make your experience with us pleasant! If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

March 12, 2017

Excellent Timely Service Collette was a terrific Green Team leader. She kept me well informed and out when I was told my crv would be ready. She and the Green team made my exp More

by Judith Leftwich
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Mar 13, 2017 -

Casey Honda responded

Thank you for your review, Judith! We are glad to know that you enjoyed your experience at our dealership and that you felt we deserved such a great rating. Customers are our main priority and your feedback is helpful in making us better as a dealership. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

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