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Casey Honda - Service Center

Newport News, VA

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454 Reviews

454 Reviews of Casey Honda - Service Center

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April 19, 2017

Courteous This is my first visit with Casey Honda due to a recall on my car. Don was pleasant to deal with and he has a great demeanor. The service only took 1 More

by Christie
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don Matol
Apr 20, 2017 -

Casey Honda responded

Christie, thank you for your feedback and for recognizing Don for his outstanding work and commitment to great customer service. Customer satisfaction is our goal and we do whatever we can to go above and beyond to assure that goal is met. Again, thank you for taking the time to leave us a positive review. We look forward to serving you in the future on your next automotive needs. Have a great day.

April 19, 2017

Great Service I always get Don when i schedule my service with you guys and he never disappoints me !! I look forward to seeing him again real soon ! More

by kutiekeedy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Apr 19, 2017 -

Casey Honda responded

Thank you for the positive review. We are happy to hear Don was able to provide you with outstanding 5-star worthy service. Customer satisfaction is our goal and we do whatever we can to go above and beyond to assure that. We appreciate your continued business and we look forward to serving you at your next service appointment. Have a great day!

April 18, 2017

Great service! I got a free exam of my car along with free replacement of my brake light blub and my only main reason there was for recall service on my car. More

by JOHNCENA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Apr 19, 2017 -

Casey Honda responded

Thank you for your feedback. We are happy to hear our staff was able to provide you with an outstanding service. We do whatever we can to go above and beyond to assure our customer's leave satisfied with their service. Again, thank you for taking the time to leave us a review and for your continued business. We look forward to serving you in the future for your next automotive needs. Have a great day!

April 16, 2017

Simply the Best Dealership My sincerest appreciation to Don, Rich and Grant for treating me to absolutely delightful service. After my 40+ years of experience with dealerships a More

by Rides the long trail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Apr 17, 2017 -

Casey Honda responded

Thank you for the glowing review and we are proud to be the dealership of your choice for all your automotive needs. We truly appreciate you recognizing Don, Rich, and Grant for their hard work and dedication to providing outstanding customer service. Customer satisfaction is always a goal and we strive to ensure that our customer's leave our dealership happy. We look forward to working with you again. Thank you for your feedback and have a great day.

April 16, 2017

Don Matol I have always had a pleasant experience when dealing with Don Matol. He is always the most polite and helps out in every way possible. He is always re More

by Sluggertom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol, Collette Stevens
Apr 17, 2017 -

Casey Honda responded

Thank you for the positive review. We appreciate you taking the time to give us this feedback. We're very pleased to know that Don and Colette were able to make your experience with us pleasant! Our associated truly care about our customers and always try to have their best interests in mind. We look forward to serving you on your next visit. Thank you again for your feedback and we hope you have a great day.

April 16, 2017

Colette Stevens Collette is a great service advisor. Provides good advice and does not try to upsell unneeded services. It was a pleasure working with her. Please rec More

by JimmyP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Apr 17, 2017 -

Casey Honda responded

Thank you for the positive review. We appreciate you taking the time to give us this feedback and for bringing Collette's superior customer service work to our attention. We're very pleased to know she was able to make your service experience an enjoyable one. We look forward to working with you again. Thank you for your time and we hope you have a great day!

April 16, 2017

Great! My experience is always very pleasant every time I have to have my Honda Civic services. Chris is awesome! Casey Honda on Jefferson is my dealership More

by Devn Cole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Reynolds
Apr 17, 2017 -

Casey Honda responded

Thank you for the fantastic 5-star review. We are proud to be your dealership of choice. We're very pleased to know that Chris was able to make your service experience with us a pleasant one! We look forward to working with you again. Thank you for your time and we hope you have a great day!

April 14, 2017

Dons the best! once again don has provided excellent service!He always explains services needed and the work performed very thoroughly. His customer service skills a More

by jets mom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Apr 17, 2017 -

Casey Honda responded

Thank you for the positive review. We appreciate you taking the time to give us this feedback. We're very pleased to know that Don was able to provide you with excellent customer service. Don always tries to go above and beyond for our customers. We look forward to working with you again. Thank you for your time and we hope you have a great day!

April 14, 2017

Luxury Status There is a first time for everything 😕 Today my vehicle failed inspection and since I live on a military installation I could not return home with my More

by Tazzsgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich and Grant, Don Matol
Apr 17, 2017 -

Casey Honda responded

Thank you for the amazing 5-star worthy review. We are ecstatic to hear that Don could provide you with outstanding customer service. Our associates really care about our customers and try to go above and beyond whenever possible. Customer satisfaction is a primary goal at our dealership. We are happy to hear that we made the "luxury" list in your eyes and we look forward to serving you on your next automotive needs. Thank you for your time and we hope you have a wonderful day!

April 10, 2017

Service Nothing but the very best service from my advisor Collette. A+++ for her! I feel confident in her ability to work with me on service, time ,price ! More

by raz5654
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens, Collette Stevens
Apr 10, 2017 -

Casey Honda responded

Thank you for the 5 star review. We are ecstatic to hear Collette was able to provide you with A+++ service. We appreciate you recognizing her hard work and dedication to providing quality customer service. Customer satisfaction is very important to us. Again, thank you for the positive feedback. We look forward to serving you in the future for your next automotive needs. Have a wonderful day!

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