Casey Honda - Service Center

Great service!! Don is an excellent service advisor! I value his advice and experience, and feel he is a very trustworthy! We've been bringing our Honda in to Casey' Don is an excellent service advisor! I value his advice and experience, and feel he is a very trustworthy! We've been bringing our Honda in to Casey's service department since we bought the car there in 2008. We now have over 160,000 miles and the car is still running threat. More

Excellent service I took my Honda Accord in for an oil change & tire rotation. The service was excellent! I look forward to speaking with Don & he always takes very goo I took my Honda Accord in for an oil change & tire rotation. The service was excellent! I look forward to speaking with Don & he always takes very good care of me. I didn't have to wait long & was on my way in about an hour. The price was very reasonable too. Thanks Don...see you again soon! More

Attempt to bully us into buying a car We came in for an oil change and a recall service on the airbag which Honda had put out was faulty on our accord. We were approached in the waiting ro We came in for an oil change and a recall service on the airbag which Honda had put out was faulty on our accord. We were approached in the waiting room and asked if we wanted a free estimate on the value of our accord- we figured, sure- we were planning to purchase a second vehicle in the next few years and although we probably weren't going to trade our current car in, we had nothing better to do at the time and our repair was estimated to take one hour. The initial agent was very nice and friendly although wanted to show us a few different cars and get pricing on them before giving us our estimate (should have thrown up a red flag right there). The typical down payment number game was played (rather than giving the price of the car) and when we asked what the trade-in value was, another employee came down to speak to us. He initially also didn't want to just give us the trade value and wanted to play the monthly payment numbers game again, which I do not have a lot of patience for. When he finally told us a number, he said they would give us $1,000 for our 2010 EX-L Accord! It was in a minor accident (which we disclosed beforehand but they acted like we should be shocked by it) where one of the rear airbags had deployed. Other than that, the leather interior and everything else was in perfect condition and the upgraded package. Sure, you're never going to get full price for any car that's had an accident but $1,000 for that nice of a vehicle is a complete insult. The sales agent began telling us that this car was completely unsafe and that NO ONE in Virginia should be driving this car (trying to devalue the trade-in). I pointed out that the only reason we were even there that day was to get an airbag fixed due to a HONDA SAFETY RECALL ISSUE so should no one in Virginia be driving Hondas at all?? He acknowledged that we were right and backed off of that approach. Finally, Stephen came down to speak with us and at this point we were already pretty irritated and it was now two hours we'd been waiting on our car to be fixed so that we could just go. He was also pretty short and a little rude. He acted flabbergasted that we didn't think the $1,000 was a fair tradein price. He asked me (in a very combative manner) what we thought we'd be able to get for it if we were to sell it. I told him that I had no clue since we came here for service only, not to buy a car and I hadn't had the time to do market research but certainly more than $1,000!! Eventually he came up to $7,000 and we said we'd consider it but at this point had other things to do and just needed to get our car and go home. There were a lot of other aggressive and combative methods used to try and bully us into trading in our vehicle when we weren't even there to buy a car in the first place!! We initiated the discussion saying that we were very happy with our current vehicle and had planned to drive it until it eventually broke down but that we would consider a trade if the deal was very tempting but it was unlikely. I had to keep reminding Stephen of that every time he would act like we were in there wasting HIS time or being unreasonable. I have never had a worse experience at a business and especially not at a car dealership. This experience has totally turned me off of this dealership and we will never return to buy a car or have service on our vehicle. It's almost turned me off of Honda as a brand, too! The service guy was super nice but other than him, it was an awful experience all around. More

Great customer service Collette and the entire team did a great job. They completed all required maintenance, I was kept informed through the entire process, and I was out s Collette and the entire team did a great job. They completed all required maintenance, I was kept informed through the entire process, and I was out sooner than expected. Thanks! More

Regular maintenance, oil change, etc. Collette is knowledgeable and great to deal with. It's not easy to hand over your car and to potentially get news you don't want to hear, but Collette Collette is knowledgeable and great to deal with. It's not easy to hand over your car and to potentially get news you don't want to hear, but Collette is always reassuring and on top of things. Happy to do business here. More

As usual GREAT SERVICE Always get great service at Casey Honda, and in particular my service rep Don Matol. Been using Casey Honda Service for at least 10 years won't take m Always get great service at Casey Honda, and in particular my service rep Don Matol. Been using Casey Honda Service for at least 10 years won't take my Honda anywhere else. More

Oil change Went in for my oil change and was greeted my Mr Martol. He is always friendly and helpful in all aspects when it comes to my service work. Went in for my oil change and was greeted my Mr Martol. He is always friendly and helpful in all aspects when it comes to my service work. More

oil change and inspection. my visit was flawless as always. thanks to don. i dont really care for going in anywhere for any type of service, but casey honda and don make it so m my visit was flawless as always. thanks to don. i dont really care for going in anywhere for any type of service, but casey honda and don make it so much easier to deal with. don is very professional and friendly. More

Outstanding Service I just recently got a Honda, and needed my car serviced for the first time at a Honda location. My mom had taken her car and had Don work on it before I just recently got a Honda, and needed my car serviced for the first time at a Honda location. My mom had taken her car and had Don work on it before so she recommended I do the same. He was extremely friendly and got me in and out with no time. He explained to me how my dashboard lights worked as well, since I had no idea what it was saying. All around great service and I travel from NC just so he can service my car. More

Excellent Experience Don Matol lived up to his already high standard in customer service. He explained all aspects and options associated with a fault indication involving Don Matol lived up to his already high standard in customer service. He explained all aspects and options associated with a fault indication involving interaction of several parts. The repair strategy he recommended made perfect sense and was refreshingly different from the "replace everything" first approach I had experienced at other dealerships. When the work was done, it was confirmed to be the perfect approach. Having Don handle my repair needs is great for me and the dealership, because it keeps me as a loyal customer. More