Casey Honda - Service Center

Best advisor ever!!! I always schedule my service at Casey Honda because of the expertise that Don Matel has. He's super patient and explains what my vehicle needs. I appr I always schedule my service at Casey Honda because of the expertise that Don Matel has. He's super patient and explains what my vehicle needs. I appreciate the knowledge he has and how friendly he is. I'll definitely be buying a Honda from Casey in the future just to maintain my relationship with Don More

Service appointment My service representative Don Matol is always very polite and helpful and takes the time to explain what he's going to have service guys do. He tak a My service representative Don Matol is always very polite and helpful and takes the time to explain what he's going to have service guys do. He tak a time to explain findings and will even have the technician speak to you if you have a question that he cannot answer. They get you in and out us in a timely manner really appreciate them More

Mileage Maintenance & Wheel Alignment Collette was very efficient determining service I needed by reviewing my history, Collette called for authorization of additional work needed and to Collette was very efficient determining service I needed by reviewing my history, Collette called for authorization of additional work needed and to give me the status of my car. When it was ready she offered to send a shuttle even though I had not scheduled one. Collette had several customers at once but handled the situation well. I left my AmEx card at the counter and Collette called me within minutes of my departure. I appreciate Collette's help with the process. More

EMERGENCY BATTERY REPLACEMENT Loan Pham did excellent work in handling my emergency appointment, replacement of my 2013 Pilot's battery. See also had a service recall done . I ha Loan Pham did excellent work in handling my emergency appointment, replacement of my 2013 Pilot's battery. See also had a service recall done . I had not even received the recall notice yet! Keep up the good work! More

Customer care experience Very pleased with the service last week. Don Matol always provides excellent service. He is a definite asset to your dealership. I always feel blessed Very pleased with the service last week. Don Matol always provides excellent service. He is a definite asset to your dealership. I always feel blessed when he is my service provider. More

Great customer service and information Outstanding customer service every time I have a problem with my vehicle. The staff always help me with transportation if i have to leave my vehicle Outstanding customer service every time I have a problem with my vehicle. The staff always help me with transportation if i have to leave my vehicle overnight. I am always told every little details of the problems with my car. I feel that safety is the number one priority in all you do. More

Once again, great service! Just had another great trip to Casey Honda Service on Jefferson Avenue! Collette was her usual bouyant self, answering all my questions and taking ca Just had another great trip to Casey Honda Service on Jefferson Avenue! Collette was her usual bouyant self, answering all my questions and taking care of all my issues at once, instead of making me come back again. She is incredibly knowledgeable and, if she is not sure of something, gets the right answer from someone else immediately. Her time estimates are "spot on" so I'm never surprised by the amount of time in the waiting room. She explains things thoroughly. KUDOS to Collette and Casey! More

Cleaned headlights Don is very polite and courteous whenever I bring my car in. He makes me feel special and I am the only person he has to deal with at the time. I Don is very polite and courteous whenever I bring my car in. He makes me feel special and I am the only person he has to deal with at the time. I am happy Don is my "go to man" More

I got my free annual inspection done very quickly. As usual, Don Matol did a five star job of handling my service visit. The preliminary checks were actually being done while I was going over the pape As usual, Don Matol did a five star job of handling my service visit. The preliminary checks were actually being done while I was going over the paperwork with Don. It would be hard to beat this kind of service! More

2015 CRV Recurring Tire Pressure Monitor Light I returned to dealer to check on a recurring Tire Pressure Monitor Light on my 2015 CRV. Don Matol, as usual, went way above all expectations to ensur I returned to dealer to check on a recurring Tire Pressure Monitor Light on my 2015 CRV. Don Matol, as usual, went way above all expectations to ensure my problem was checked and fixed. He greeted me in a courteous manner, listened to my explanation of the recurring problem and took immediate action to ensure car was put in work right away. He came to me during the troubleshooting, explained what they had found and what they were going to do to solve the problem. I have been to this dealer many times over the years. I can attest without hesitation, Don Matol is the very best Service Manager I have ever dealt with at Casey Honda. More