Casey Honda - Service Center

Battery Check The Blue Team and Colette are excellent, competent employees. I trust them totally for their recommendations. Colette especially is outstanding and m The Blue Team and Colette are excellent, competent employees. I trust them totally for their recommendations. Colette especially is outstanding and manages many roles. She is easy to discuss needs with, listens carefully and does her best to have a satisfied customer. I appreciate her more than I could say. I can tell a difference after replacing my 7 year old original battery. More

Outstanding customer service! As always, I received outstanding customer service! Megan was able to schedule an appointment for me on short notice, which was very helpful due to t As always, I received outstanding customer service! Megan was able to schedule an appointment for me on short notice, which was very helpful due to the nature of the problem I was having with my car. Don Matol provided his usual outstanding customer service in working with his team to identify the problem and resolve it in a timely and professional manner. I also had the honor of being driven in the courtesy shuttle van by Rich, a very pleasant and courteous gentleman. More

Another service visit done right Once again Don Matol and team handled the service visit for my Odyssey superbly. I was kept informed, provided meaningful options on managing repair Once again Don Matol and team handled the service visit for my Odyssey superbly. I was kept informed, provided meaningful options on managing repair choices and timing, as well as, simply having the work done right and at the promised time. I firmly believe Don is the best service writer in the business. He keeps me a loyal customer every time. More

Don's the BEST! Even though it is always busy, Don explains services to be completed, recommends on best options, is thoughtful. Whether I leave the car for service a Even though it is always busy, Don explains services to be completed, recommends on best options, is thoughtful. Whether I leave the car for service and stay to wait or drop off and pick up after completed, he keeps me updated on progress. The waiting area is immaculate, coffee if always available, the restrooms are also clean. I can't say enough great things about our experience with Don's team! We'll never go anywhere else! He's the best! More

Steering Wheel Replacement Somehow some small nicks appeared in the leather of the steering wheel on my 2016 Pilot. I mentioned it to Collette a few weeks ago when I was in for Somehow some small nicks appeared in the leather of the steering wheel on my 2016 Pilot. I mentioned it to Collette a few weeks ago when I was in for my state inspection. She showed it to Ken Strain and, between the two of them, approved the replacement of the steering wheel under warranty. I was very grateful for this. Many dealers would have given this a shoulder shrug and done nothing. Collette has worn down my 40+ year resistance to dealership service departments and I'm happy to visit Casey Honda's service department where I know I'll find integrity and technical competence. More

Great Service Manager!!! With Don Matol, I've never had a bad experience at Casey Honda. He is always busy with customers and goes beyond the merely expected to insure the ab With Don Matol, I've never had a bad experience at Casey Honda. He is always busy with customers and goes beyond the merely expected to insure the absolute best in both vehicle care and customer satisfaction. Don has been, and remains, my "go to guy" for any problem or service need. He is a big reason I prefer to deal with Casey Honda.. More

Super friendly and knowledgeable! Had another great appointment with Don! He always exceeds my expectations! Happy to work with him every time I come in. He is very friendly and kno Had another great appointment with Don! He always exceeds my expectations! Happy to work with him every time I come in. He is very friendly and knowledgeable about my vehicle. More

Service with a smile! Every time we bring our Fit in for service, we are impressed with how nice and professional the staff is. The waiting room is very nice, the service i Every time we bring our Fit in for service, we are impressed with how nice and professional the staff is. The waiting room is very nice, the service is always right on time, and getting in and out is super easy. Keep up the good work! More

Don is the best! I schedule both of my vehicles with Casey Honda because of Don Matel. He is super knowledgable and always makes me feel welcome each time I drive my I schedule both of my vehicles with Casey Honda because of Don Matel. He is super knowledgable and always makes me feel welcome each time I drive my car into the service bay. Extremely friendly and always able to answer my questions. Rich More

Excellent service--technicians are the greatest! After having to charge the battery for a short period to start my Accord, there were some unusual readings regarding the lane warnings and "hot camera After having to charge the battery for a short period to start my Accord, there were some unusual readings regarding the lane warnings and "hot camera" warning. Don Matol persistently tested my battery until problem was found and new battery installed. Technician explained intricacies of the lane warning system, as I felt the lane warnings were more sensitive. All personnel went above and beyond expected service and made me feel confident that my car received the required service. Excellent service! More