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Casey Honda
Newport News, VA
742 Reviews
At Casey Honda, we offer extensive inventory of Honda cars, trucks, and SUV's, including the Honda Civic, Accord, CR-V, Pilot and Odyssey. We carry the most new Hondas on the Peninsula and we work hard to get you into the vehicle you have always wanted. That new Honda is waiting for you and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. Our dealership is conveniently located just 3 miles west of the Newport News/Williamsburg Airport.
We have over 500 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer our Casey Carefree Guarantee with your purchase so you know you will be covered. You can trust you and your vehicle will be taken care of at Casey Honda.
Our primary concern is the satisfaction of our customers. Our online showroom was created to enhance the buying experience for each and every one of our customers. If you have any questions, please feel free to contact us or call one of our Online Team Members at 757-643-7201.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 AM
Wednesday 7:00 AM - 6:00 AM
Thursday 7:00 AM - 6:00 AM
Friday 7:00 AM - 6:00 AM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
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Showing 742 reviews
August 20, 2013
Brian and Tina really worked with my husband and I to ensure we left with a HONDA CRV EX-L AWD . Casey Honda exceeded our expectations by providing a "ridiculously low price". At this point they have a ensure we left with a HONDA CRV EX-L AWD . Casey Honda exceeded our expectations by providing a "ridiculously low price". At this point they have a customer for life and when we're ready for the Honda Cosstour, we'll be back to Casey Honda. I would recommend CASEY Honda to anyone interested in a professional no hassle dealer. More
by SheCha
August 02, 2013
Second vehicle I have purchased from Mark Bowles because of his outstanding service and product knowledge. I recommended him to a friend and he too purchased a CRV fro Mark. Mark is a great asset to Case of his outstanding service and product knowledge. I recommended him to a friend and he too purchased a CRV fro Mark. Mark is a great asset to Casey Honda. Make him your sales manager today!!!!!!!!! More
by jim w lamb
August 01, 2013
Our experience was the best car purchase we have had. There was no pressure! Mark was very knowledgeable of the vehicle and took his time to make sure we were informed and satisfied. He did what he sai There was no pressure! Mark was very knowledgeable of the vehicle and took his time to make sure we were informed and satisfied. He did what he said he would do. More
by JWHenry
July 26, 2013
I have owned my New Honda Civic Hybrid 2013 for one month and Mr. Fitzgerald sent me a letter to come by and meet the service team. I started off by talking with Yvonne Brooks, who asked me what was a good d and Mr. Fitzgerald sent me a letter to come by and meet the service team. I started off by talking with Yvonne Brooks, who asked me what was a good day and best time to work for me to come by to have my car checked over and meet the team. She took care of scheduling my appointment and she was very friendly and told me that I could schedule my appointment with Mr. Fred Tolley. When I pulled up to the Service Department, Candie Cowden was the first to greet me and asked me what the service department could help me with today, I told her that i had a appointment to check over my new car and she took me over to Fred Tolley to get all my information for my service visit. Fred Tolley, which I have known for a few years, took very good care of me and made sure that I was happy with the Honda Service. I asked for Fred because Fred is very good with his customers and is very friendly/ professional. I rate my visit today - A + and thank-you for the two cups of coffee. Your coffee is the best along with all your folks that work in the service department. If you need Honda Service and don't know where to go, then stop by Casey Honda Service Department. Mr. Fitzgerald and Team will take very good care of you and have a great waiting room or shuttle service to take you where you need to be.. Call them for your next appointment, you will not be disappointed. . More
by timmyewing61
Employees Worked With
Fred Tolley
July 21, 2013
Tommy Malone worked with me to find the New Honda to fit my needs and price range. He was very helpful and worked with me to make sure I was happy with the deal before working out the door. Tommy went over my needs and price range. He was very helpful and worked with me to make sure I was happy with the deal before working out the door. Tommy went over the car and helped me understand and told me that if I need any help, please feel free to call him and we would go over anything that I had a problem learning about the Honda Civic Hybrid. Tommy did follow up calls to make sure that I am doing okay with learning all the buttons on the car. Tommy was great to work with and another reason that I keep coming back to the Casey Honda Family. This is my 3rd Honda and I have been with the Casey Honda Family for over twenty years. Casey Honda has the best service crew around and they always look after their family. If you need service on your Honda, look no place more then Honda Casey for your service needs. I have been with the Green Team for many years and Fred is the best to make sure a person does not leave Casey Honda not happy. He goes over everything that you are required to make your car running great and just may get you a cup of coffee.Their Scuttle Service is the best, when you need a ride to work or somewhere, as they work on your car. They will call you and send the scuttle to pick you up. With Friendly Service Folks, Shuttle Service and Great Coffee, why would I take my car anywhere else. Don't forget about the coupons that Casey Sends to you to save money on service. Casey Honda will look after you, if you become part of their family. Look no more then Casey Honda. You will not find a better deal, any where else. Thanks Casey Honda for all the years of service and looking after me. You are the best! More
by timmyewing61
July 16, 2013
Don Matol is extremely informative and helpful. He kept me up to date on my vehicle every step of the way. He definitely has the "customer service" concept when dealing with personnel. As a manager with me up to date on my vehicle every step of the way. He definitely has the "customer service" concept when dealing with personnel. As a manager with over 27 years of experience I would definitely rate Mr. Don Matol an "excellent" in customer service relations. I would "definitely promote" Mr. Matol...he's a keeper! More
by delsolredhot
Employees Worked With
Don Matol
July 15, 2013
Mark by far was the best sales person I've encounted he helped me out I can't even explain how blessed I am to walk into Casey Honda and meet Mr. Bowles thank you so much Mark he helped me out I can't even explain how blessed I am to walk into Casey Honda and meet Mr. Bowles thank you so much Mark More
by debdeb35125
July 13, 2013
Mark eliminated much of the hassle traditionally associated with car sales. He lived up to this promise and delivered us a simple, honest, and hassle-free vehicle purchase experience. He even went h associated with car sales. He lived up to this promise and delivered us a simple, honest, and hassle-free vehicle purchase experience. He even went his extraordinary way to our house to have the right paper signed in order for us not to miss the best deal. Mark's customer service skill is just great. We love the car buying experience we had with him. Look forward to have him as our key contact for the car service in the next three years and beyond. More
by renjihuang
July 08, 2013
This was one of the most unbelievable experiences in my life. Mr. Heaton (Used car sales manager at Casey Honda) interrupted a conversation that my sales person and I were having and expressed his inabili life. Mr. Heaton (Used car sales manager at Casey Honda) interrupted a conversation that my sales person and I were having and expressed his inability to move on his price. I informed Mr. Heaton that his words were not important to me, only a lower price would engage my interest. Mr. Heaton also communicated that the vehicle in question was inherited (dropped) on Casey Honda and that he refused to take a loss. I suggested that perhaps Casey Auto Group took a bad deal on this trade-in and was adamant that Casey’s poor decision and long holding time for this vehicle had no affect on my offer or my willingness to pay more. Casey's bad deal should have in no way translated to a future owner as Mr. Heaton implied. He again began to boast about how Casey Auto Group's dealers are better that other dealers and got very angry when I reinforced my position that his "words" did not make the number move and were not important to me. Mr. Heaton then proceeded to turn his back and walk away from me. I cannot believe this type of attitude and absolutely appalling level of service warrants a person the opportunity to manage sales in an extremely high customer service industry. In my opinion, Mr. Heaton's attitude and lack of interest with selling vehicles (especially ones that have been on the lot for over 10 months time) qualifies him to perhaps manage a hot dog cart, not a higher end used car department. It is no surprise to me that this vehicle remained in Casey Honda's hands for so long granted potential buyers in the past were unfortunate enough to be introduced to Darrell Heaton. I was contacted later the same day after Darrell's outburst and chest pounding episode by my sales person. Ultimately the deal was completed with the exceptional efforts of my sales person and two other managers at Casey Honda. I give these individuals much praise and respect. I would buy again from them. As for Mr. Heaton, I would not take I drink of water from that man if I were dying of thirst. Darrell Heaton......FAIL! More
by MMC08
Employees Worked With
Darrell Heaton
May 31, 2013
Mark Bowles did an excellent job helping me find the vehicle that was right for me and I think the price was excellent. He took the time necessary for me to get all the option I wanted - I am very happy vehicle that was right for me and I think the price was excellent. He took the time necessary for me to get all the option I wanted - I am very happy with my new CRV. More
by ssalter757
