Casey Honda
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 AM
Wednesday 7:00 AM - 6:00 AM
Thursday 7:00 AM - 6:00 AM
Friday 7:00 AM - 6:00 AM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
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I found that that they were very friendly and workable with. They also helped with keeping the family busy while all paperwork was being processed. I have no complaints.. with. They also helped with keeping the family busy while all paperwork was being processed. I have no complaints.. More
My family was traveling down Interstate 64 and we had an engine problem. After calling many dealerships, the folks at Casey Honda agreed to see us. It was a Saturday and a holiday weekend. We had come fr engine problem. After calling many dealerships, the folks at Casey Honda agreed to see us. It was a Saturday and a holiday weekend. We had come from the cold and the snow and were on our way to our home in Hatteras. Not only were we seen right away despite the dealership being busy, the children and the dog were treated well. Don Matol took very good care of us. He should get a big raise! I would recommend this dealership to anyone! Thank you folks for taking good care of us in a bad situation. Dr. Treacy Jones More
Don Matol has been my Service Rep for about 3-4 years. He is very professional, knowledgeable, friendly and really cares about his customers. Casey Honda service has always been a great experience for me ha is very professional, knowledgeable, friendly and really cares about his customers. Casey Honda service has always been a great experience for me having my Honda serviced. Although dealerships tend to cost a bit more than a automotive shop, you pay for quality, appointments on line and their communication and follow up is second to none. Thanks again Don. More
WORST DEALER EXPERIENCE EVER!!! I traded in my leased WORST DEALER EXPERIENCE EVER!!! I traded in my leased Crosstour in October for the Civic lease special. In November I was then billed for the last tw WORST DEALER EXPERIENCE EVER!!! I traded in my leased Crosstour in October for the Civic lease special. In November I was then billed for the last two months of my Crosstour lease after TRADING it in. WHY WOULD ANYONE TRADE IN A CAR AND WANT TO CONTINUE PAYING FOR IT??? It was AGREED that the remaining payments would be taken care of at the time of the "deal". Scott Smith, the General Manager, reluctantly paid the remaining payments after multiple calls, arguments with Brian McHugh, Sales Manager, and getting the run around. More
Mark Bowles provided exceptional customer service and provided me with a great deal on my new car. He was friendly, helpful, and true to his word. I would recommend him when looking to buy a new car. M provided me with a great deal on my new car. He was friendly, helpful, and true to his word. I would recommend him when looking to buy a new car. My Honda is very satisfactory so far. I'm happy I bought it! More
In 2009 I purhcased a Honda Accord EX-L from Mark Bowles. This was the nicest new car I had ever owned; however, I really wanted the Coupe in San Marino Red. I expressed this to Mark, on more than one occa This was the nicest new car I had ever owned; however, I really wanted the Coupe in San Marino Red. I expressed this to Mark, on more than one occasion but was not in the position to purchase. Earlier this year I had my car in for service and Mark made it possible for me to drive a 2013 Coupe for a day. I absolutely fell in love with the car and was more determined than ever to get one. I once again contacted Mark and told him of my intention to sell my 09 Accord and purchase a new one. The car was in near mint condition and sold within 3 hours. I called Mark and told him this and to find me a car. Unbeknown to me at the time, Casey Honda had a beautiful 2014 Accord EX-L Coupe in San Marino Red on the lot. It was destiny. :-) My husband had been doing some internet shopping and Casey Honda BEAT the lowest price we were offered. The majority of the paperwork was taken care of over the phone and through email. We showed up on the lot and within 3 hours I was driving my dream car! Mark did an outstanding job and even contacted my insurance company to make sure the car was covered before I drove it off the lot. Many, many thanks goes out to Mark for all his hard work and patience working with me. When I buy my next Honda, I will definitely see him again. He has gone above and beyond to answer all of my questions and even programed his cell phone into my speed dial in case I was on the road and had any questions. I will definitely recommend him to a friend or family member! More
I recently purchased 2 vehicles from Casey Honda, a 2013 Honda CRV EX and 2013 Honda Ridgeline Sport, the sales rep Joe Diggs did a great job, he was very friendly and helpful. He made sure I got exactly wh Honda CRV EX and 2013 Honda Ridgeline Sport, the sales rep Joe Diggs did a great job, he was very friendly and helpful. He made sure I got exactly what I wanted for the price I wanted to spend. Unfortunately that is the end to the pleasantries of this story as since then it has been one headache after another, from it taking them more than 30 days to payoff the 2 Hondas I traded in to it taking more than 30 days to get Virginia registration, to the latest issue of it being more than 60 days to get my current registration transferred to the new ridgeline and the biggest issue is the lack of follow-up and customer service, it's like they don't care anymore since they got their 60,000 from me, all they have done is blame each other or their 3rd party that handles titles which I don't want or need to hear about I just need a solution which still hasn't been presented and for this I will never give them my business again or recommend them to anyone even for service. I will instead pay the extra gas money to go to another Honda dealer to do any service or buy any accessories. More
Fred always looks after his customers and I am so thankful to have Fred as my Service Team Leader. Everyone at Casey Honda was great and I love your coffee in the waiting lounge. Thank-you very much. thankful to have Fred as my Service Team Leader. Everyone at Casey Honda was great and I love your coffee in the waiting lounge. Thank-you very much. More
This is my third time working with Mark at Casey Honda - and there's a reason I keep coming back! He takes care of me and makes sure I get the best bang for my buck. By now, he knows me and my family on a p and there's a reason I keep coming back! He takes care of me and makes sure I get the best bang for my buck. By now, he knows me and my family on a personal level and makes sure that all of our expectations are met. Love working with him and happy to give him my business! More