Casey Honda

Loving my new Civic!!! Rick was great!! He patiently and enthusiastically worked with me from choosing a vechile to obtaining the financing!!! He was as excited as I was whe Rick was great!! He patiently and enthusiastically worked with me from choosing a vechile to obtaining the financing!!! He was as excited as I was when I drove my vehicle home. He and Shannon stayed til 10 o'clock to complete my paperwork and to ensure my insurance company added my new vehicle to the policy. I would and DO recommend them to anyone I know who needs or wants a vehicle. I now drive to Chesapeake to work in greater comfort and safety; my old Civic had a manual transmission and no Lane watch or backup camera. RICK is the reason I purchased my Civic!! Thank you and please keep these great people around and well rewarded for giving 150% to Casey Honda!!! More

Professional service Tiffany is by far the best about making you feel at home when buying a new car. Explaining the services provided and coaching you with decisions. Tiffany is by far the best about making you feel at home when buying a new car. Explaining the services provided and coaching you with decisions. More

Always leave happy! every car I've purchased has been from Casey honda. I've always been completely satisfied with my purchase as well as the sales team. I won't go anywh every car I've purchased has been from Casey honda. I've always been completely satisfied with my purchase as well as the sales team. I won't go anywhere else! More

Great sales experience but poor service department quality We used USAA to get the best pricing in the area and Casey was at the top of the list so we left Priority Honda where the staff wasn't pleasant to dea We used USAA to get the best pricing in the area and Casey was at the top of the list so we left Priority Honda where the staff wasn't pleasant to deal with and upon arrival to Casey the sales staff was very pleasant. We had a great experience while purchasing our Honda Odyssey and the staff even stayed passed closing to complete our transaction and show us some of the details of our vehicle. But after we had our van home for a couple of days that is when our experience went south. We purchased some dealer installed aftermarket products during our purchase, a remote start & luggage racks, which after a couple of days we had to call to see when the parts were expected and to notify the salesman of some grease smudges we found in the daylight on the passenger leather seat. The parts came in Wednesday and our appointment was made to drop off our vehicle Saturday at 10:30, we purchased the van on the proceeding Saturday, and when dropping off our van I pointed out the grease stains on the seat and asked the service associate when it would be ready, he stated it would be after lunch when the van would be ready. Well at 3:30 we called to check on the progress so we could plan dinner for that evening after our 2 year old woke from his nap. We were told that it was not ready but should be ready tomorrow, Sunday and were asked if we needed a loaner vehicle but we didn't at the time. On Sunday afternoon around 2:00 we had not heard anything so another call was and made and apparently the service department is closed on Sunday, which we could not believe the staff didn't know that on Saturday when we were told it would be ready Sunday so we had to arrange to go pick up a loaner vehicle so my wife could get to work on monday with our 2 boys and we were told it would be ready Monday. When leaving the dealership with the loaner vehicle we found that it was almost empty of fuel so we returned and got the dealer to put fuel in the vehicle. On Monday at 4:30 and no word about the status of our van another call was made to find out that it still was not ready and we had to remain in the loaner vehicle for another day and that he didn't know what was taking so long because the service guys were not there but that it should be ready tomorrow. So at 1:45 on Tuesday we made another call and found out that our van was finally ready. After leaving work my wife said she felt like she was a burden to the service staff because she didn't arrive before 6 pm but was there at 10 after and the 1 service member that was there couldn't find the key to our van and then found it in someone else's folder and then he was acting bothered when she asked him to show her how to use the remote start and stated that he needed to make a phone call because he had people waiting on him and this was a day he was getting off on time. My wife exclaimed she had people waiting on her as well because we had dinner plans with family in from out of town and kids being watched by family because I had not yet gotten of work either. After getting the van home I found that there was still 2 of the 3 grease stains on the seat and another spot on the roof of the vehicle that was pointed out on the night we purchased our van had not been taken care of either. Sorry to say that our first experience with the service department of Casey Honda was not satisfactory. We felt that if we didn't call to check on our vehicle we would never have known what was going on and we or our satisfaction were no longer a priority to them. We have voiced our and I must add that with every contact that was made with our salesman, Jonathan D., that he was very polite and curtious and seemed to do his best to take care of our needs even though we had to make all of the phone calls to inquire about the progress of our vehicle. We felt Jonathan or a service center member should of kept us informed about our vehicles status daily. Management stated that the repairs were done in the time allotted by Honda therefore they were not in the wrong but understood our frustration and are giving us a free tank of fuel and a free wash. More

Best Purchase Ever Mark Bowles was OUTSTANDING. He made my experience amazing and I love my new 2015 Honda Civic EX!!! He took his time explaining the process, drawing o Mark Bowles was OUTSTANDING. He made my experience amazing and I love my new 2015 Honda Civic EX!!! He took his time explaining the process, drawing out explanations visually & Helped me to understand everything. THANK YOU! More

Mark Bowles at Casey Honda is amazing to work with! I agree with the other reviewers...buying from Casey Honda is buying a Honda without the hassle. Would always go back. Mark had everything ready for I agree with the other reviewers...buying from Casey Honda is buying a Honda without the hassle. Would always go back. Mark had everything ready for me and I did not have to spend long at the dealership. Highly recommended. More

Hondas Without Hassles Recently purchased a new Honda Civic from Casey/Mark Bowles and it was a completely satisfactory experience. Mark is a lot of fun and keeps his custo Recently purchased a new Honda Civic from Casey/Mark Bowles and it was a completely satisfactory experience. Mark is a lot of fun and keeps his customers informed along the way so there are no surprises -- much appreciated. If you are considering purchasing a new Honda, contact Mark -- you will not regret it -- and best of all, Mark is willing to work with you to make a deal you can live with. We enthusiastically recommend Mark. More

Lied about service needed... Do NOT trust!!! If I could make this a negative star, I would. Words cannot express my anger, frustration and disappointment. After a bad experience a few years ago If I could make this a negative star, I would. Words cannot express my anger, frustration and disappointment. After a bad experience a few years ago at this same time of year, I thought I would try Casey Honda again. I went in for an oil change and was told that my CV boot was leaking, and I needed to get an axle replaced. I was quoted $325. This was on 12/20/14. I told Fred I needed to go home for Christmas. He said that it was leaking so badly that he didn't feel comfortable with me traveling, so I postponed my trip so I could get this fixed. I took the advice of my friends and had a second opinion at Brake King in Hampton, VA. The mechanic at Brake King came to me and told me that there was NOTHING wrong with my CV boots and axles. He even took me in so I could see and take pictures. I can't believe how deceitful Fred was at Casey Honda. He outright LIED to me. He also feigned sympathy about not 'feeling comfortable' with me driving home for Christmas with the CV boot leaking 'so badly'. I will be sharing this experience with everyone I know. Shame on them for trying to take advantage of someone, ESPECIALLY around the holidays. More

Amazing experience! I was leasing a 2012 Civic and had very high mileage on that vehicle. So I didn't think I would even be able to get done in another lease. Ms. Alyx to I was leasing a 2012 Civic and had very high mileage on that vehicle. So I didn't think I would even be able to get done in another lease. Ms. Alyx took the time and answered all my questions and had numbers worked out before we even got there. I wanted to be sure that the deal could happen before I made the drive(we live 45 minutes away) Alyx promised that it would, and they made it happen with ease! Not only did she make us comfortable before we even went to the dealership, she made sure we were taken care of through the whole process. When making a big commitment like this, it's nice to work with someone who is friendly, positive, professional, truth worthy and that always has a smile on their face. My husband Shawn and myself are very happy with our 2014 Civic and the entire experience with Alyx and Casey Honda! Thanks again, Alyx! More

No stress new car purchase! This was the second Honda purchase from Mark & I couldn't be happier! It's actually our 3rd Honda purchase in 2 years. We purchased a used Honda for o This was the second Honda purchase from Mark & I couldn't be happier! It's actually our 3rd Honda purchase in 2 years. We purchased a used Honda for our daughter from Mark & the transaction couldn't have been smoother. She had it about 1.5 yrs when someone ran a red light in Florida where she is living & totaled it. We didn't have time to get down there to help her with a purchase & she couldn't come here to buy from Mark, which is what we would have preferred. Turns out he was on medical leave anyway but he took time to help her with negotiating a lease on a new Honda in FL! He received no compensation for that transaction. It's a rarity these days to get any sort of customer service but he went above & beyond! When I needed a new car a few months later of course I contacted Mark. I told him what I wanted & he was waiting when I got there for a test drive. We purchased a 2014 Honda CRV that night & once again felt super comfortable with the purchase & there was no stress whatsoever! I will never buy another car from anyone else! I recently recommended Mark to a co worker. She contacted him, went up to see him & came home with a new car that night! She also told me she would never purchase from anyone else. I can't say enough about how comfortable Mark makes you feel as a customer & I have not seen this level of customer service in a long time, if ever! Do yourself a favor & go see Mark at Casey Honda! More