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121 Reviews of Casey Chevrolet - Service Center
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October 06, 2016
CHEVY SONIC 2014 TURBO Tuesday 10/4/16 driving down the road and heard a noise, thinking it was a vehicle around me, then the car was no longer around me and my car was stil Tuesday 10/4/16 driving down the road and heard a noise, thinking it was a vehicle around me, then the car was no longer around me and my car was still "singing". Thank goodness I was on Jefferson Ave in front of Casey Chevrolet! This is where I also purchased my vehicle! I pulled straight into the service bay and Jeff was there (my regular man Richard was having lunch) as I got out of the car Jeff said "don't look so stressed". I said that it didn't sound good and he said no it doesn't but we will take care of it for you! Signed my car in picked up a loaner and I was back on the road in 15 minutes!!! Yes 15 minutes!! I received a call the next day with the results (thank goodness for warranty). I picked my vehicle up no cost (warranty, warranty). Dropped off the loaner and out the door I went. Thank goodness for caring folks to look out for their customers. I will recommend them if asked for a reliable service team for a vehicle. THANK YOU JEFF and service techs for taking care of my baby. More
by TurboCar
Employees Worked With
Richard Vaughan, Jeffrey Amos
June 16, 2016
Great Service Experience Recently needed tires. They kept their word to "Meet or beat any advertised price" Staff was incredible! I doubt many people enjoy a visit to a dealer Recently needed tires. They kept their word to "Meet or beat any advertised price" Staff was incredible! I doubt many people enjoy a visit to a dealership but I did. Thank you Rich, and Casey Chevrolet Staff! More
by Denise
Employees Worked With
Richard Vaughan
February 21, 2016
Corvette Tow My car was towed to the dealership because I could not start it; failure to recognize the key(Fob) being present. The doors would not open, when they My car was towed to the dealership because I could not start it; failure to recognize the key(Fob) being present. The doors would not open, when they finally opened, the car would not start. I thought it could be the car battery, the key batteries or something with the electronics. The car battery was replaced. The person I spoke with by phone was very informative and pleasant. (Richard). I probably drove him nuts with my phone calls, but he was patient. When I picked up the car the person in the bay let me walk right pass him; an individual at the counter pointed me back in his direction. I was the only customer in the bay area at the time. He looked up and I asked about the car, which was in plain view in the bay area near the doors. He handed me the keys and that was it, no further conversation. My car has the same problem that it was towed in for. The Key "Fob" works when it wants to but I noticed that its a problem with the starter button not detecting the key. I still have the same issues with starting my car. The car smelled of oil in the interior, no attempt to clean up after servicing. More
by cheryll.holmesmcknight
Employees Worked With
Richard Vaughan
December 14, 2015
Excellent service Rich always does his very best to take care of me each time I have taken my car for any reason.. I had a issue with my air condition unit and I was go Rich always does his very best to take care of me each time I have taken my car for any reason.. I had a issue with my air condition unit and I was going on a long driving trip and Rich had that issues resolved so I would not have any problems, on my trip. Thank you so much Rich for all the times you have taken care of my car. You are the best. More
by Lynnliggins
Employees Worked With
Richard Vaughan
October 15, 2015
Corvette service technician is a rude, pompous idiot We dropped our Corvette off for its 100,000 mile maintenance and to have a vibration in the rear end fixed (I suggested was due to brand new tires not We dropped our Corvette off for its 100,000 mile maintenance and to have a vibration in the rear end fixed (I suggested was due to brand new tires not being properly balanced - the tires were purchased online and installed at WalMart). The technician, Will Jordan, walked me through what was recommended for the 100,000 work based on his inspection, which included replacing two front leaf spring bolts that had come out. He then recommended replacing the rear passenger side wheel hub. After the hub was replaced, we test drove the car and the vibration was still there – Will Jordan then took a ride with my wife and she pointed out the vibration – he very condescendingly tried to convince her it was either items in the cargo area or a normal noise – he tried baffling me with his “factory certified Corvette technician" BS but I explained to him I was an engineer with an MS degree and I designed mechanical systems for NASA and went on to explain to him why he was wrong. They never fixed the vibration. I took the car to Tread Quarters and had the wheel re-balanced which fixed the problem (as expected). A few months later while under the car changing the oil, I noticed the missing leaf spring bolts were still missing. When I called the dealership, the service manager, Rick Milton, cussed at me and told me I should take the car elsewhere for repair. He said they only “fixed” the rear of the vehicle – he refused to acknowledge any of the 100,000 mile work was on the front of the car. Fortunately, the general manager, Steve Pagano, stepped in and had them install the missing bolts. My conversation with Steve Pagano was the only redeeming instance of the entire experience. Unfortunately, when I picked the car up after the work, Rick Milton tried to get me to sign a reciept saying the bolts were unrelated to the previous visit, because the it was all work in the rear of the car (despite the fact that they were pointed out as missing at that visit to me by Will Jordan while physically standing under the car and that I had asked for them to be replaced). I refused and Rick Milton refused to give me a corrected receitp. Just remember, if you buy a Corvette on the Peninsula, these are the people you will have to deal with!!! In the dealership's response to this review, they say I said I would go to TreadQuarters because I had already paid for the service. That is factually incorrect. I did not go to TreadQuarters until after Casey Chevrolet (as stated before, the tires were installed at WalMart), and my receipt from TreadQuarters is dated as such. They also said "If the leaf spring bolts were missing at that time, their technicians would have noticed and let you know about this issue." - this is true. Unfortunately, they did nothing about the missing bolts and let my wife drive off in a car with a compromised suspension system, despite me asking for new bolts to be installed. Lastly, other than Steve Pagano, no one from Casey seemed the slightest bit intested in helping me until after I posted a negative review. More
by disappointed_corvette_owner
Employees Worked With
Will Jordan, Rick Milton, Steve Pagano
July 08, 2015
excellence! I have never had any problems with Casey. I know that service work takes time, and I come prepared. It is always a pleasure to talk to everyone from t I have never had any problems with Casey. I know that service work takes time, and I come prepared. It is always a pleasure to talk to everyone from the technicians to the ladies at the service desk! More
by semiretired
Employees Worked With
Nathan Pearce adn the two ladies at the service desk, Perry Phillips
June 20, 2015
Review of Casey Chevrolet Almost five years ago, Casey Chevrolet sold me a Silverado pickup for a great price. Ever since then, Casey has service and repaired my truck except Almost five years ago, Casey Chevrolet sold me a Silverado pickup for a great price. Ever since then, Casey has service and repaired my truck except for a period of time when I was out of the country. When I returned, I had to take the truck in for new tires before I could drive it home. I felt that I was taken in by the Chevrolet dealership. As many times I have been to Casey's I have never felt like I was taken advantage of or cheated. I trust Casey with all of my needs for my truck. Rich Vaughn has always been straight and honest with me and has made me feel like I was the only customer there. More
by engineer
Employees Worked With
Richard Vaughan
June 20, 2015
Shelton's experience with caset Chevrolet I give this rating a 5 because of he service department and the respect I get as a customer. I will buy from "this" dealership and from RJ English. I I give this rating a 5 because of he service department and the respect I get as a customer. I will buy from "this" dealership and from RJ English. I also only want Rich working on my vehicles. These guys are family, as well as this entire dealership. More
by Shelton74
Employees Worked With
Rj English, Richard Vaughan
June 09, 2015
Professional Care I broke down less than a mile from their dealership. They actually sent a technician to me with a battery device to jump my car. This allowed me to I broke down less than a mile from their dealership. They actually sent a technician to me with a battery device to jump my car. This allowed me to get to them for the repairs I needed without paying for a tow truck. Thank you! More
by Moparnut99
Employees Worked With
June 09, 2015
AMAZING EXPERIENCE I recently went to Casey Chevrolet to get my car serviced. I had an excellent experience and everyone I spoke with with so kind and courteous. I used I recently went to Casey Chevrolet to get my car serviced. I had an excellent experience and everyone I spoke with with so kind and courteous. I used to bring my vehicle to Hampton Chevrolet and will bring my vehicle here from now on. I look forward to bringing my vehicle back again! More
by tina
Employees Worked With
Richard Vaughan
