Casey Chevrolet - Service Center

We explained the problem. NOT fixed!! The first time they kept the vehicle 4 days and charged me almost $1200.00. Car was NOT fixed so we returned it. This time he said this w NOT fixed!! The first time they kept the vehicle 4 days and charged me almost $1200.00. Car was NOT fixed so we returned it. This time he said this would FIX the problem. Charged me over $700.00 and the same problem is WORSE than ever. More

No one never reads these and follows up on these so why do you ask for th8 do you ask for th8 More

Great people and fantastic service. They make you feel like part od the family when you visit They make you feel like part od the family when you visit More

Casey has been very good to me over the last 16 years. My 2007 Express Van runs great and that is due to the skill and work ethics of service techs. They are the best. My 2007 Express Van runs great and that is due to the skill and work ethics of service techs. They are the best. More

As a military member who has moved 11 times, I’ve had my fair share of experiences with car dealerships. Unfortunately, my recent (which will be my last) encounter with Casey Chevrolet’s service department fair share of experiences with car dealerships. Unfortunately, my recent (which will be my last) encounter with Casey Chevrolet’s service department was by far the worst in my entire 28-year career. From the moment I stepped foot into the Casey Chevrolet’s service department, it was clear that customer service was not a priority. The staff appeared unprofessional and disinterested, providing no warm welcome or assistance. It was as if they couldn’t be bothered to help a customer. When a service member (Antwan) did engage it was almost confrontational, which caught me off guard. To make matters worse, after dropping the car off, the service department exhibited a shocking level of unresponsiveness and lack of communication. I struggled to get updates on the status of my vehicle, and when I did manage to reach someone (e.g., the Service Manager, Matt), they were dismissive and provided minimal information. It was incredibly frustrating to be left in the dark about the condition of my car. I cannot stress enough how disappointed I am with this Casey Chevrolet’s service department. The lack of a basic level of professionalism is unacceptable. I urge fellow buyers, especially military members, to steer clear of Casey Chevrolet and find one that values their customers. Save yourself the headache and choose another dealership that respects your time and business. There are plenty of other dealerships that prioritize customer satisfaction and communication, and Casey Chevrolet dealership is not one of them. Save yourself the hassle and find a dealership that values your business and treats you with respect. I’m taking my business and my upcoming car purchase (buying 2 cars within the next year) to another dealership for sure!!!! More

We bought my son's Tacoma from there. They preformed the maintenence on it and fixed the AC blower. Antwan was up front with everything before hand on pricing and got the work done on tim They preformed the maintenence on it and fixed the AC blower. Antwan was up front with everything before hand on pricing and got the work done on time as promised. Very pleased More

Scheduled a 10:30am drop off on a Tuesday for my vehicle to be looked at. We were told they would diagnose it and have it fixed by Wednesday. No one looked at my vehicle until Thursday, and no one ever upda to be looked at. We were told they would diagnose it and have it fixed by Wednesday. No one looked at my vehicle until Thursday, and no one ever updated us on the status of the vehicle, we had to call numerous times to even get an update. Thursday, we found out one of the bulbs installed on the drivers side light had started melting the light, I remembered that back in July, I had that light replaced by Casey Chevy, we called up Friday morning and told them that they had installed the light bulb that melted the light. They said that the service manager would get with us about that, they had taken the blame for the melted light. When we picked up the car, we were told to call the service manager on Monday since they weren't in. Why are we responsible for calling the service manager about something that they should have handled on Friday? I have over $700 in damages to this light (I didn't even drop my vehicle off for a light issue), this should have been addressed on Friday and fixed on Friday. I used to be a loyal customer to Casey Chevy. Ever since Jeff left, service has not been the same and I think I will be switching to another dealership for maintenance on my vehicle. One that actually updates their customers on the status of things. Also the note taped to someone's computer in the drop off bay that reads "Reminder: I didn't sell you the vehicle, I am just here to fix it" is very unprofessional. Still waiting on this service manager to get back to us. I bet they are avoiding us so that we would just forget about the whole melted light thing and they would get out of fixing it. More

The Casey Chevrolet service department was very courteous and efficient. Aubrey really took care of me and my 2013 Malibu. and efficient. Aubrey really took care of me and my 2013 Malibu. More

Took my Traverse in for an oil change and had a great experience. They were quick and curteous. Kendrick was great to work with and so very polite. experience. They were quick and curteous. Kendrick was great to work with and so very polite. More

I was in an out at the time mary my service team told me an she went over everything with me will you let Mary no how much i appreciate her service an i will recommend friends to Casey Chevrolet thanks for an she went over everything with me will you let Mary no how much i appreciate her service an i will recommend friends to Casey Chevrolet thanks for your good services More