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Casey BMW - Service Center

Newport News, VA

4.5
124 Reviews

124 Reviews of Casey BMW - Service Center

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October 09, 2022

Mike was very accommodating. I highly recommend Casey BMW for first class service. Thank you Mike! More

by yvonnej
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bullus
September 24, 2022

The service restored life to my very high mileage 17 year old BMW. There were a number of integrated issues that required careful diagnostic capabilities to resolve and/or minimize the issues that also came More

by Two2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stamer
August 28, 2022

Great service from Francine and Service Dept! Good advice & support. Shuttle service was also convenient. More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francine Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2022

I have used Jason S (My Service Advisor) and Adam C(My BMW Mechanic) for years and wouldn't trust my little fleet of BMWs with anyone else! They are top notch! A++ More

by cmw2738
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam C, Jason Stamer
June 03, 2022

This is hands down the best service experience I've had with a dealer. BMW has a reputation for quality and there's a reason why. I was treated with the utmost respect and kept updated every step of the wa More

by Corunn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francine Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2022

The staff always provides prompt courteous and professional service to me each time I’m there. More

by csaavage
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Hargraves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Casey BMW responded

Thank you so much for taking the time to leave us a 5-star review. We are thrilled your experience at Casey BMW was positive. We appreciate your business and look forward to earning it again in the future.

April 20, 2022

Everyone kept me informed throughout the process. The process seemed so short because the staff is so friendly and immaculate. I would recommend Casey BMW to anyone More

by Hitch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ms. Francine, Ms. Kelley, Ms. Asia, and Adam
Jun 02, 2022 -

Casey BMW responded

Thank you for taking the time to leave us a FANTASTIC 5-star review! We are thrilled our team was able to assist you. We appreciate your business and look forward to earning it again in the future! Have a great day!

March 10, 2022

Advisor Jason Stamer is always a delight to deal with. I have been servicing my car at this dealership since 2015 and they have always treated well. Great customer service. More

by wespaillat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stamer
March 10, 2022

Matt and the entire staff at Casey BMW were very accommodating when it came to my work schedule (I work out of town), and Matt was always very helpful with keeping me up to date with everything I as More

by mduitch61
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dennis Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Tankersley
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 27, 2021

Outstanding service and support as always! Annual "physical", inspection, oil, radiator, brakes, and protective treatment inside and out completed in one day. Mike Bullus has been taking care of our More

by leigh98433
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bullus
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