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Casey BMW - Service Center

Newport News, VA

4.5
124 Reviews

124 Reviews of Casey BMW - Service Center

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June 24, 2023

Mike Bullus is always great to work with. I bring my X1 in for service and he is always upfront about cost of service and always has my car washed and vacuumed before I get it back. I will co More

by Erin
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mike Bullus
May 07, 2023

I didn’t purchase my vehicle at Casey, but the service department was terrific! Highly recommend More

by Mimi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Bullus
March 29, 2023

Casey BMW is always a pleasure to visit. My service advisor, Francine is great to work with. I love the waiting room and the free coffee and of course looking at all the new cars. More

by 60Mike
Recommend Dealer
Yes
Employees Worked With
Amanda Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francine Stewart
March 10, 2023

AJ was great. From the initial contact through service completion, he seemed to be trustworthy and honest which is an essential asset. More

by Fwharvey
Recommend Dealer
Yes
Employees Worked With
AJ Phillips
January 16, 2023

Calm, comfortable with outstanding service. Friendly attentive staff providing prompt service. Good atmosphere all around. More

by GH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francine Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

GH responded

.

Jan 16, 2023 -

GH responded

Thank you for the good experience while servicing my car. Francine Stewart was friendly, on top of absolutely everything from start to finish! She kept me updated on the progress and was very accommodating on a week where the dealer was swamped. Definitely grace under pressure! Francine has gone above beyond every single time. Also a shout out to Richard, one of the technicians, he called me to have a better understanding of the issue to address. Very helpful and honest. Thank you all!!

January 02, 2023

Picked up my car for the 4th time, same light still on. Was pretty much told that none of their technicians are good enough to figure it out after I already dropped 3k More

by smf2423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Culp
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Bullus
December 25, 2022

I've had my BMWs serviced by Casey for over 16 years. I've always been happy with the service advisors, sales personnel, and services provided at Casey BMW. More

by gailevans04@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hargraves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francine Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Phillips
December 05, 2022

Easy scheduling. Friendly and professional staff. Clean and comfortable facilities. Jason Stamer is, by far, the best service advisor I have dealt with across all aut More

by tma6490cdr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Stamer
November 09, 2022

Very professioal and through! I trust him with my car and that he will be upfront with the options that I have with my service and cost. More

by ETD
Recommend Dealer
Yes
Employees Worked With
AJ Phillips
October 20, 2022

Jason Stamer always takes good care of me when I get my car service. They did a good job on my car. I am very satisfied. More

by wespaillat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stamer
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