Casey BMW - Service Center

Took the time to answer many questions, and explained things to me in a manner that I could understand things to me in a manner that I could understand More

Will never go back here again I had warranty on my car they didn’t fully charge my warranty and expected me to pay the difference for “extra labor fees” when I called my warranty company they said they c they didn’t fully charge my warranty and expected me to pay the difference for “extra labor fees” when I called my warranty company they said they covered parts and labor. Casey BMW made me pay an additional 1000$ in extra fees that they couldn’t explain to me what they were for. More

Great customer service. I have used Casey BMW for over 10 years and will continue for many more. I have used Casey BMW for over 10 years and will continue for many more. More

Every time I've gone to Casey BMW, over the past years, I am always completely satisfied. My service technician is Mike Bullus. I give Mike a call and he schedules me in. Mike can tell me what I need immedia am always completely satisfied. My service technician is Mike Bullus. I give Mike a call and he schedules me in. Mike can tell me what I need immediately, and he also makes recommendations for future services that can wait a few months. When I leave, my vehicle is running great again and no new mysterious issues pop up like at other dealerships. He is knowledgeable, personable, and professional. I enjoy visiting with him because I know he is keeping me safe in my vehicle and he helps keep my costs down as well. Thanks, Mike for taking such good care of my 328i and me. More

Francine was great and very helpful with the needs of my vehicle.I would recommend working with her and her team. However, there was a delayed that kept my vehicle in the shop for a week due to the parts. I vehicle.I would recommend working with her and her team. However, there was a delayed that kept my vehicle in the shop for a week due to the parts. I reached out to the manager of parts department for follows up and never received any feedback after leaving messages for him. More

Great service. Appointment was available when I needed it. Service advisor—Alton Phillips—was excellent and highly knowledgeable. Appointment was available when I needed it. Service advisor—Alton Phillips—was excellent and highly knowledgeable. More

Please do yourself a favor and do not have your car serviced at an Casey Automotive Group dealership. I had an issue with the well-documented problem of the shark-fin antenna leaking and damaging the T serviced at an Casey Automotive Group dealership. I had an issue with the well-documented problem of the shark-fin antenna leaking and damaging the TCU module. BMW corporate was told by Casey BMW that I caused the leak and therefore BMW would not cover the damage. This was an outright lie and done only to cause me to pay for the entire repair amount of over $2,500. They lied to BMW because they would have received less from BMW than they did from me! More

I recently moved to the Hampton Roads and have been glad to connect with Bob Casey BMW to care for my 2016 X1 (and me). Julia Gerrick (Greener) has been great at understanding the way I like to be treated a to connect with Bob Casey BMW to care for my 2016 X1 (and me). Julia Gerrick (Greener) has been great at understanding the way I like to be treated as a customer. All customers are different and she knows that timely and honest communication is key to get my business. My car was due for regular maintenance, in addition to a new battery and brakes. Julia arranged service that fit into my schedule and at a very competitive cost. Finally, kudos to Jeff who is outstanding at intake and "just" a nice guy. To me, Jeff sets the mood and makes me feel welcome the minute I get out of my car. Very much appreciate Julia, Jeff, the Techs and the entire team at Casey. More

We were visiting the area when we hit a pot hole and the run flat needed replaced. Once the car was at the dealership AJ got the tire changed to include vehicle serviced and inspected. By the time we reache run flat needed replaced. Once the car was at the dealership AJ got the tire changed to include vehicle serviced and inspected. By the time we reached the dealership (vehicle was towed), our BMW 540i was ready and we we on our way. Great job AJ, More