Casey BMW - Service Center

Ultimate Experience I would recommend Casey BMW to anyone. The customer service was phenomenal and the sales person whom I spoke with was exceptionally product knowledgea I would recommend Casey BMW to anyone. The customer service was phenomenal and the sales person whom I spoke with was exceptionally product knowledgeable as well as friendly. More

Top notch! Both Michael and Francine were extremely helpful and gracious providing great customer service on a rainy Saturday thank you both! Two of the many rea Both Michael and Francine were extremely helpful and gracious providing great customer service on a rainy Saturday thank you both! Two of the many real professionals at Casey. More

Interaction with Customer Service is good. I have one comment. I dropped my vehicle off and waited for over an hour without anyone coming to tell me when my vehicle would be Service is good. I have one comment. I dropped my vehicle off and waited for over an hour without anyone coming to tell me when my vehicle would be ready or if I was waiting or would return later. I know that Francine was very busy; could not someone else have helped her to at least tell people the status of their vehicle. Thank you. More

first time customer, great experience. I brought my 2004 BMW X5 to Casey as a first time customer of their service center. Francine Stewart was the service advisor who worked with me durin I brought my 2004 BMW X5 to Casey as a first time customer of their service center. Francine Stewart was the service advisor who worked with me during the repairs. The work I wanted done was quoted a price and the parts ordered when she called to confirm the work request. She kept me informed throughout the entire repair process and kept me involved. The work was done flawlessly AND on time. She brought me into the service bay and introduce me to the team that performed the repairs (that was a nice gesture). in the end, the repairs actually saved me money and was cheaper than the price quoted. My car runs "like a top" and I love the way it drives and handles. Francine and her team did a GREAT JOB!!! The overall experience was very good and I'll be sure to return for any future repairs or maintenance. Good job team Francine! More

New Owner Service This is my first BMW purchase. The new owner service is wonderful! To have someone sit with you to show you how to use the options is second to none. This is my first BMW purchase. The new owner service is wonderful! To have someone sit with you to show you how to use the options is second to none. That one on one service cannot be beat. Jimmy represents your business extremely well. He is courteous, accommodating and knows his job. He is also patient. It is great to see a young man that loves what he does. More

Service of 2004 3 series BMW after minor accident Truly a sad experience from a frequent Casey customer. After a minor accident with a 3 series BMW we had the car towed to Casey BMW. Coolant was pou Truly a sad experience from a frequent Casey customer. After a minor accident with a 3 series BMW we had the car towed to Casey BMW. Coolant was pouring out of the radiator at the accident site but somehow the service rep, Mike Kline thought it would be a good idea to drive this vehicle down Jefferson Ave. to the Casey Collision center. Fortunately someone at the collision center alerted us to this. After many discussions with service managers and corporate managers - we were told the car was completed, and "fixed". No worries - we were told. Casey "assured" us that the car was repaired correctly & we should feel confident that our daughter could drive it 8 hours to college. Well - that was NOT THE CASE - it proceeded to have continual coolant system problems until it was correctly fixed at the BMW dealership in Greenville SC. Fortunately they correctly diagnosed further problems that should have been fixed by casey. Sure haven't heard a peep from Casey management either. Needless to say - Casey has lost a long time customer. More

A funny thing happened to me while waiting for my car to get serviced. As usual, my wife, Paulette and I always grab a cup of coffee and visit Wayne Heath if he is not busy with a client. We met Wayne and get serviced. As usual, my wife, Paulette and I always grab a cup of coffee and visit Wayne Heath if he is not busy with a client. We met Wayne and then I started asking questions about the convertible Z4 which led us to checking them out as well as other convertibles. Well, when my service was completed on my 335i, we were waiting for the new 2013 328i hardtop convertible to be prepared for delivery to us (go figure, hey?). Wayne makes purchasing a car so much fun. He is a no pressure guy and diligently worked with us to work within our budget. He is really good at explaining and showing you all the neat features of the cars. Then, to top it off we finished the purchase with Dan Deir. He explains the financing, optional insurance/protection options, and easily works you through the paperwork. He is also a pleasure to conduct business with and quite a professional! Both, Wayne and Dan, make going to Casey BMW fun; not only during a sale, but on repeated visits when we get service. We have purchased three BMWs from Casey BMW and currently have the new convertible and my wife's X3. I am 62 years old, purchased a bunch of cars, and have to say that this is the best dealership I have ever done business with. Dave H More

I brought my wife's vehicle in here for service (oil change) and I must admit that initially it did go well. After getting the vehicle back we went straight home and parked the car. Well the next day I change) and I must admit that initially it did go well. After getting the vehicle back we went straight home and parked the car. Well the next day I went out to warm the car up for my wife to leave for work and to my surprise the car was (tapping) loudly something it wasn't doing before I took it in. Thankfully she was able to go to work in one of our other cars but upon them opening I called the dealership and was initially greeted with a little push back that I didn't expect. But nevertheless I pressed on taking it back so that the shop foreman could listen to the vehicle and determine the source of the problem. And I'm pleased to say that the Service Staff went above and beyond to find and fix the problem as well as put to rest any and all concerns I may have had about their commitment to providing great customer care/service! More

I originally came in for service on my 2005 325xi and walked out with a 2013 X1. Client Advisor Demetra was outstanding. Her professionalism and her sense of knowledge really impressed me. I was always s walked out with a 2013 X1. Client Advisor Demetra was outstanding. Her professionalism and her sense of knowledge really impressed me. I was always skeptical and intimidated by Dealership Salesmen and women but she really made me feel comfortable with the whole process. She was definitely a pleasure to work with and her ability to relate made it much easier to find a the right vehicle. She knew exactly how to turn a negative situation into a positive one. Demetra and the whole Casey BMW team were great and I will definitely recommend this dealership to anyone considering purchasing a new car! More