Casey BMW - Service Center

TireTrouble As usual Mike Bullus was excellent and those who serviced the X1 did an excellent job. Note: making me say more than I need to is silly. As usual Mike Bullus was excellent and those who serviced the X1 did an excellent job. Note: making me say more than I need to is silly. More

great Dealership with great people Bc we always take vehicles to them wether it’s been a drop off or with an appointment they have taken care of us with discounts and quality service wi Bc we always take vehicles to them wether it’s been a drop off or with an appointment they have taken care of us with discounts and quality service with smile. More

DO NOT BUY OR USE THIS BMW DEALER Unlike all others, they will not offer to pick up/deliver your car (esp if you are a young woman). They do not offer loaners. They promise 2 hou Unlike all others, they will not offer to pick up/deliver your car (esp if you are a young woman). They do not offer loaners. They promise 2 hours and 5 hours later not ready. Buy your car from a dealer than gives you service. More

Service Department Brief history; I recently purchased a new 2018 X5 from a dealer in NC. During my initial washing and waxing notice two back rims had a spots that were Brief history; I recently purchased a new 2018 X5 from a dealer in NC. During my initial washing and waxing notice two back rims had a spots that were dull and not shiny. I contacted the original dealer in NC they said take to my local BMW service department. Having made the appointment online with Mike Lewis, Chris Culp wanted to be notified when I came it. I arrived and their local rim repair technician was onsite and confirmed rims definitely had issues, Chris took picture forward it to his BMW representative which approved full replacement under warranty repair. This all happened in a matter of three hours, rims ordered and within the week all is repaired. Chris and Mike made this feel so seamless, they went above and beyond in the attention and quality of service they gave ti my situation. Thank you Chris and Mike for job well done, keep up the outstanding service. All the best, Jim Connell More

BMW Recall I just had my 2009 328i in for a Recall service on the AC. When the appointment was made weeks in advance, I was told it could take up to five days. I I just had my 2009 328i in for a Recall service on the AC. When the appointment was made weeks in advance, I was told it could take up to five days. I was given a loaner and my car was ready to pick up in a few hours! Thank you! My Service Advisor has been Corey Spruill who I learned has moved to VW (he'll be missed) and this was my first time working with a new Advisor. This was my 3rd visit to Casey BMW since moving to the area a year ago. I've had my (4) BMWs serviced at multiple BMW dealerships for over 25 yrs and, until Casey, someone has always approached my car to offer assistance when I drive in to the service area. This isn't the case at Casey. I have to get out of the car and go over to someone standing on the side, chatting w/ another employee or merely leaning on their desk area. (The first time I came in I sat there for at least 5 minutes waiting for someone to approach me and finally got out of the car and went over to the group of employees standing there talking.) I've now learned not to expect that level of service when I bring my car in to Casey. It's a little thing, but an expectation that was created by BMW. That's why I rated Service and Friendliness 4 stars rather than 5. On a positive note, in my three visits to Casey, I have not felt like I'm being ripped off. THAT has been a fresh of breath air and, ultimately, that is far more important to me than not being greeted when I drive into the service area. THAT is what will keep me coming back. More

Very professional and knowledgeable service manager I had to get a replacement key for my BMW. Jason was extremely helpful in assuring I got the key in a timely manner. Helpful and professional. Great r I had to get a replacement key for my BMW. Jason was extremely helpful in assuring I got the key in a timely manner. Helpful and professional. Great representative for Casey BMW. More

DO NOT USE CASEY BMW Have had seven BMWs over twenty years dealing with different dealerships with no problems. Casey was a nightmare from the start. When first leasing Have had seven BMWs over twenty years dealing with different dealerships with no problems. Casey was a nightmare from the start. When first leasing the car, the salesmen told me the car was there, ready to be picked up. When we arrived, no car. He wanted me to "do the paperwork" and pay the fees and deposit without a car. Had service done several weeks ago. They had the car for ten days. Since no one was calling me with any kind of update. I had to keep calling them to try to find out what was going on. Could not get an answer, was told service rep, service manager nor general manager was there that day. The kicker...when I finally got the car back, there were 35 + extra miles on the odometer reading More

Service Department Rip off I had to get my vehicle towed to casey bmw because it wouldn't start one day and the service advisor Corey called me and told me I had water damage le I had to get my vehicle towed to casey bmw because it wouldn't start one day and the service advisor Corey called me and told me I had water damage leaking in my trunk to my battery and corroded my battery cable for a period of time. So he immediately told me to call my insurance company and file a claim. So I did and he told me the cost to fix my car was about $5000. I went back and forth with the insurance company trying to get them to pay it and I kept getting denied. So I was left with no vehicle for 3 weeks. The service dept at Casey had my vehicle sitting outside like it was so much wrong with it and they were telling me all the water was coming in because of a piece of moulding in the trunk. So finally I decided to just pay to get it towed to another dealership because I wasn't paying $5000. I was so upset and pissed that Corey put me through all that for 3 weeks when I got my vehicle fixed for about $600. Now my vehicle is back working great. I will never go to this Dealer again for maintenance. They are trying to get over on customers and insurance company's. That is not right! More

Run Flats & Roadside Assistance In July 2014 I purchased a new 335i M-Sport (nice little car). At the same time I purchased the tire, wheel, etc. policy for $1,127.85. Last evening In July 2014 I purchased a new 335i M-Sport (nice little car). At the same time I purchased the tire, wheel, etc. policy for $1,127.85. Last evening I was returning home from dinner when I got a low tire warning. Being only a couple of miles from home, and familiar with the Bridgestone ads, I continued home to deal with it in the morning. This morning I found a visible nail in the right rear. I called the Casey service department and was told the tire could not be repaired and had to be replaced. Then I was told they could have a tire by Tuesday. So, at least three days without a car. At the time I purchased the above mentioned policy I was not told that replacement tires may or may not be available. By purchasing this extra coverage I thought I was really buying peace of mind. Knowing a flat tire could put my car out of commission for three or four days tells me I didn't buy that. I was told that I should make arrangements to have the car towed to the dealership. Said arrangement could not be made during this phone conversation. I needed to go to the car and use the "SOS" button. At about 10:00 AM I arranged via BMW Roadside Assistance to have the car picked up and transported to Casey. I then received a text with a pick up ETA of 11:30. At 11:30 I received an automated call asking if the pick up had occurred. No. At 11:32 the tow driver called asking if I still needed him. Yes. He said he was 8 minutes out. Then he calls back and says he needed to return to his previous call and would be another 15 minutes. Meanwhile, I'm getting automated calls every 15 minutes wanting to know if the pick up had occurred. No , no, and no. Thank the Lord the vehicle was home and not stranded on a highway somewhere. At 1;00 PM the tow company arrives. He does not say hello, he does not say he's sorry for hid tardiness. He only asks if the keys are in the car. No, they're in my pocket. I give him the keys. He asked me to sign a form, of which I never receive a copy. He then asks if I have the tow hooks. At this point I'm done. He drives the car onto the truck bed and ties it down somehow (not having tow hooks) waves and drives away. I can only hope he takes my car to Casey what with me having zero paperwork. For years prior to this purchase I have driven Mercedes Benz and used their roadside assistance with terrific results. The good news is during my three hours of frustration I did an Inventory Search of Tysinger MB. Should I get my 335 back I may go take a look. More

Service Experience I am new to the BMW family and I was extremely elated to be apart of it until I dropped my vechile off for repair at this particular location. Over a I am new to the BMW family and I was extremely elated to be apart of it until I dropped my vechile off for repair at this particular location. Over a week now I have been in the process of getting one tire and rim (aftermarket) replaced, which I now understand is somewhat of an anomaly. With little to no update I've had to proactively seek updates about the repairs not to mention not being offered a loaner until I was a week into repairs even though I'm within my warranty and it is customary to receive a loaner. My BMW advisor is extremely overwhelmed and as a result I am a week and three days into repairs that appear to have no end in site. I am an extremely reasonable person and I understand life/things never really go as planned, but my expectation of my advisor and this service department are nonexistent. I would prefer not to mention the employees name as to not tarnish their brand/reputation, but I'm not afforded that opportunity. Car brought in for repairs on 2/29/16 More