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Casey BMW
Newport News, VA
1,647 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home.
If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on!
• We are a family-run business with family values, and we care deeply about our reputation
• We offer state of the art facilities along the Peninsula, as well as one in Williamsburg
• We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else
• We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly
• Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi!
• Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives!
For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 1,647 reviews
November 16, 2020
Outstanding experience with Kellen at Casey BMW! Kellen was Courteous, knowledgeable, and very professional; he made the whole process run very smoothly. Would definitely recommend to anyone in the makeov was Courteous, knowledgeable, and very professional; he made the whole process run very smoothly. Would definitely recommend to anyone in the makeover for a new or used BMW. More
by Brianlenk
November 16, 2020
Joe Hargraves our Sales Rep is an exception customer service representative. From the moment we met Joe, he listened to our transportation needs and provided various options to fulfill those needs. He m service representative. From the moment we met Joe, he listened to our transportation needs and provided various options to fulfill those needs. He made for a very pleasant automobile experience. I love my Lexus IS 350 F Sport! Julie Mungin More
by JulieMungin
November 13, 2020
Kellen was great to work with!!! Very detailedand very Kellen was great to work with!!! Very detailed and very patient. He ensured that I would love my new ride! Thank you Kellen, I appreciate all your gu Kellen was great to work with!!! Very detailed and very patient. He ensured that I would love my new ride! Thank you Kellen, I appreciate all your guidance. More
by Ms. Tang
Employees Worked With
Kellen Poto
November 13, 2020
I’ll start by saying I had no intentions on buying a car. Kellen and John were so kind, I had no choice! Every experience left me feeling valued, I was not just another customer. Kellen’s follow up was perfe Kellen and John were so kind, I had no choice! Every experience left me feeling valued, I was not just another customer. Kellen’s follow up was perfect, not your typical pushy car salesmen. He’s genuinely here to help you get the car YOU want. Come see him! More
by Wellsjada
Employees Worked With
John Henry , Kellen Poto
November 10, 2020
Joe was very knowledgeable and provided excellent customer service! Car buying process was seamless and I will definitely recommend Joe/this dealership to anyone! Great cars and great rates!! customer service! Car buying process was seamless and I will definitely recommend Joe/this dealership to anyone! Great cars and great rates!! More
by dclaiborne
November 07, 2020
I received great customer service and help from my sales representative. And Casey's BMW Genius, Amanda, is terrific, first rate! After I picked up my X5, the BMW Genius and the sales representative went ov representative. And Casey's BMW Genius, Amanda, is terrific, first rate! After I picked up my X5, the BMW Genius and the sales representative went over the car with me. However, I was not introduced to anyone in the service department. Also, my state registration form was not filled out correctly which caused me to have to make an additional trip to the dealership for correction. I can't rate John Garcia because I don't know him. More
by camden.r.fine
November 05, 2020
Will never buy vehicles from any other dealership! Outstanding product and customer service! John was very knowledgeable of the product and made our experience excellent! Outstanding product and customer service! John was very knowledgeable of the product and made our experience excellent! More
by LinFulkerson
Employees Worked With
November 04, 2020
I came all the way from Michigan to work with Casey BMW, would certainly do business again in the future. Everyone at Casey made me feel at home, and they even had food waiting for me. It's those little det would certainly do business again in the future. Everyone at Casey made me feel at home, and they even had food waiting for me. It's those little details that matter! Thanks for a memorable and problem-free experience. More
by mrkotylo
November 02, 2020
Awesome man. Don was very knowledgeable when discussing the features of the car. He was very patient, attentive without being overwhelming. If you your looking for a BMW come to Casey BMW and ask for Don M the features of the car. He was very patient, attentive without being overwhelming. If you your looking for a BMW come to Casey BMW and ask for Don M. You won’t be disappointed!! More
by Jasminlashae22
Employees Worked With
Donald Morrow
November 02, 2020
My experience at Casey BMW was extremely satisfying. Upon arrival at the dealership I met with Mr. Joseph Hargraves, Jr. He immediately asked if he could help and if a had a specific vehicle in mind. I inqui arrival at the dealership I met with Mr. Joseph Hargraves, Jr. He immediately asked if he could help and if a had a specific vehicle in mind. I inquired about the Lexus SUV but when I saw the Infinity QX 80 I asked him for a test drive which he was happy to provide. His professionalism and attitude were top notch. He went on to explain all the features of the vehicle and we began the paperwork process which he clearly explained in detail. Overall it was a very pleasant experience and I purchased the vehicle. Great customer service and I will consult with him again for my next purchase. Thank you Joseph. More
by IQX 80
