Casey BMW

I really enjoyed working with Forrest Baily at Casey BMW. Before I traveled to Newport News to visit the dealership I spoke with Forrest over the phone numerous times about vehicles, financing and availabili Before I traveled to Newport News to visit the dealership I spoke with Forrest over the phone numerous times about vehicles, financing and availability. He carefully listened to what I was looking for and found the perfect X5 for me! He made the buying experience easy and enjoyable. I would highly recommend Forrest Baily at Casey BMW to anyone considering purchasing a BMW. More

I recently purchased a 2012 BMW 528I from Casey BMW. The total overall experience was simply outstanding, My salesman was Ryan Thomas, who from the time we stepped onto the lot was nothing less than outsta total overall experience was simply outstanding, My salesman was Ryan Thomas, who from the time we stepped onto the lot was nothing less than outstanding. He was very knowledgeable of the vehicles, and was able to answer all of our questions. Ryan was very personable, willing to ensure that we test drove any vehicle we needed to make a sound decision with our purchase. After such a great experience with Ryan and Casey BMW, I knew the time was right to buy my first BMW after 17 years of waiting and visiting several other dealerships in the past. The Casey team made sure that everything was all lined up when it was time to get my vehicle which made my pick up time seamless. We and if I decide to buy a newer BMW, I will definitely be looking to go to Casey BMW and finding who I consider my BMW salesman, Ryan Thomas. More

Casey employees are a well-oiled machine! The Team Leader, Duncan Sullivan, did an outstanding job in listening to what I was looking for and finding the right car for me. His knowledge of the product Leader, Duncan Sullivan, did an outstanding job in listening to what I was looking for and finding the right car for me. His knowledge of the product and the specific vehicles on the lot was impressive. He was pleasant to work with and followed up when appropriate without being over bearing. The level of customer service was outstanding. All the employees I interacted with made me feel appreciated and valued as a customer. The BMW product sells itself and the value added Casey Team makes Duncan Sullivan and the entire Casey Dealership a 10!! More

I called the dealership earlier in the day to talk with a saleman regarding a new BMW we were interested in. I spoke with Lloyd Lambert and gave him information regarding the packages and model we were inte saleman regarding a new BMW we were interested in. I spoke with Lloyd Lambert and gave him information regarding the packages and model we were interested in. I told Lloyd we would be in later in the afternoon so he got right to work searching for lthe vehicle we wanted. He keep me informed all afternoon by text so when we came arrived in the afternoon he had already done all the leg work. He was so kind, knowledgeable and informative regarding the BMW. I have purchased many cars in my time because I really enjoy different vehicles and this experience has been the best to date. Thanks Lloyd Lambert, keep up the good work. More

Ryan made the sale because he listen to my needs, There was no pressure to buy, he just demonstrated what Casey BMW had to offer. He let me the customer make the decision. was no pressure to buy, he just demonstrated what Casey BMW had to offer. He let me the customer make the decision. More

Excellent service from Joe Hargraves. Extremely professional and courteous. He found us exactly what we wanted in our 5 series. Same for Lloyd Howell; he made the experience painless and we spent m professional and courteous. He found us exactly what we wanted in our 5 series. Same for Lloyd Howell; he made the experience painless and we spent more time enjoying our car and less time at the dealership. More

I recently contacted the sales dept at Casey BMW in hopes they could help me find the perfect car to buy my mom for her birthday. Perhaps not such a difficult request but for the fact that I live in Chicago they could help me find the perfect car to buy my mom for her birthday. Perhaps not such a difficult request but for the fact that I live in Chicago and my mom lives in Newport News. Not to mention I wanted a very specific car that was not available on their lot and of course I wanted it delivered to her home as a surprise. I was so fortunate that Duncan was the one who picked up the phone on my initial call as he was excellent to deal with. Not only did he find the perfect car but he was attentive and responsive throughout the entire process. He went above and beyond to deliver the car to my mom and ensure the surprise went off without a hitch. I couldn't have asked for a better experience nor could I have done it without Duncan! More

My experience today at Casey BMW was perfect. I am so My experience today at Casey BMW was perfect. I am so excited about driving my new car. Duncan was great in every way and I know he will be th My experience today at Casey BMW was perfect. I am so excited about driving my new car. Duncan was great in every way and I know he will be there for me should I have any problems or questions. More

Lloyd Lambert is a true professional. He was friendly, thorough, and made purchasing my second BMW a "painless" experience. Although he has only been with the company for a few months, his work ethic and thorough, and made purchasing my second BMW a "painless" experience. Although he has only been with the company for a few months, his work ethic and professionalism will take him far in the organization. Thank for a job well done! More

Good experience, easy to deal with and the sale went smoothly. I was shown all the features of the vehicle and Ryan followed up a few days later to see how things were going. I also was given a tour of smoothly. I was shown all the features of the vehicle and Ryan followed up a few days later to see how things were going. I also was given a tour of the dealership. More