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Casey BMW

Newport News, VA

4.8
1,646 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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12861 Jefferson Avenue

Newport News, VA

23608

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Showing 1,646 reviews

June 01, 2014

Thank you Casey! I traded my 2004 745Li BMW for a 2011 BMW convertible. I am very happy with their friendliness, knowledge and professionalism and will be sure to use More

by kobi17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 02, 2014 -

Casey BMW responded

It makes us proud to hear that you had such a good experience trading and purchasing at Casey BMW! Thank you for choosing us to help you and we're happy to have made such a great impression on you. We appreciate your recommendation and look forward to having you back in the future. Enjoy your new BMW!

May 26, 2014

Wonderful experience Couldn't have asked for a more pleasant experience in purchasing our Z4. Duncan was professional and went above and beyond when he stayed past closin More

by kmhull1024
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dan Dier
May 27, 2014 -

Casey BMW responded

We're proud to hear that Duncan took such great care of you and provided you with a great buying experience! We do our best to accommodate to our customers even if that means staying later to help them. Thank you for choosing Casey and we appreciate your recommendation. Enjoy your new Z4!

May 23, 2014

John brophy Excellent car buying experience. The staff was helpful without being pushy and very knowledgeable. Dan made my car buying experience excellent. I was More

by jbrop0011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dan Williams
May 23, 2014 -

Casey BMW responded

We are glad you were satisfied with your purchasing experience at Casey BMW! It's great that you felt comfortable and that Dan was helpful during the process. We hope you enjoy your new vehicle and that you'll come back for anything else you need!

May 15, 2014

Service of 2004 3 series BMW after minor accident Truly a sad experience from a frequent Casey customer. After a minor accident with a 3 series BMW we had the car towed to Casey BMW. Coolant was pou More

by mlwilso1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Kline
May 20, 2014 -

Casey BMW responded

We are sorry to hear that you feel this way, Maria. Back in October of 2013 when you came in to have the vehicle fixed after the incident, we did our best to correct the situation. We also received your email in February asking for advice regarding the issue with your daughter needing to take the vehicle to a dealership by her school to have her coolant light checked out. We hope you received our reply with our recommendation and that it was helpful. We would like to discuss this further with you to resolve this as it wasn't resolved last time we talked and we were unaware. Please contact Chris Culp at 757.989.1300 and he will assist you in any way he can.

May 09, 2014

Phenomenal Experience We bought our dream car from Casey BMW. Although it was a used car, Ford Mustang Shelby GT500, and not a BMW this was still one of the best car buyin More

by kianbeals
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 13, 2014 -

Casey BMW responded

We are happy to have been able to provide you with such a positive buying experience! Thank you for choosing Casey BMW for your needs and we hope you enjoy your Mustang. We are proud that Rob and Ray provided you with great customer service and hope to see you back in the future!

May 02, 2014

Compassion and Service beyond normal circumstances I work for a combat unit on Fort Eustis and had turned my BMW in for service awhile back (months). Due to hardships and deployments i was not able to More

by chief6438
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Bullis and Justin Wright
May 02, 2014 -

Casey BMW responded

We are glad to have been able to provide you with that experience! Thank you for taking the time to write this review and we appreciate your kind words. It makes us proud to hear of the great customer service we could show you and that you trusted us to take care of you and your vehicle. We look forward to the next time we get to work with you!

April 25, 2014

Hassle Free Purchase! Working with Duncan was an outstanding experience. He is very professional and let's the brand sell itself. It's that simple! There was no pressure a More

by huss9078
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Dier
Apr 28, 2014 -

Casey BMW responded

It's great to hear that Duncan provided you with such a great buying experience! We want our customers to enjoy being at our dealership and leave with the perfect vehicle to fit their needs. We appreciate your recommendation and hope to see you back for any future needs!

April 24, 2014

Great Experience Mike was the most professional sales person I have ever dealt with. He worked with us when we were just looking and answered our questions without kno More

by Jh144
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Russell
Apr 28, 2014 -

Casey BMW responded

We are glad that Mike was available to help you with your buying process and didn't make you feel pressured to buy. We are here to help you through purchasing whether it's that day or not. Our customers should feel confident in their purchase and being experts in the vehicles is the best way to help that. Thank you for your kind words and we hope to see you again in the future!

March 29, 2014

Outstanding service and very happy with my new generation 3 series! This is my second car purchased from Casey BMW and I will be a customer for life! More

by cgoode864
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 31, 2014 -

Casey BMW responded

We are glad to hear that you are enjoying your new car! It's great that you experienced wonderful service and we appreciate your loyalty. We look forward to working with you more in the future!

March 28, 2014

Very professional. Appreciated the "no pressure" approach Duncan was helpful and made my experience hassle-free. I saw the vehicle online, emailed him that I was interested. He contacted me back quickly and More

by TomLaverghetta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 28, 2014 -

Casey BMW responded

It's great the Duncan could be so responsive and have the car ready for you to look at when you came in! We never want our customers to feel pressured when it comes to purchasing a vehicle so we're happy to hear you were comfortable with the process. We hope you enjoy your new vehicle and look forward to working with you more in the future as well!

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