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Casey BMW

Newport News, VA

4.8
1,646 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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12861 Jefferson Avenue

Newport News, VA

23608

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Showing 1,646 reviews

August 15, 2015

Excellent car buying experience!! I really appreciated the exceptional customer service recently received in purchasing my first BMW 750 Li. Mike Russell was my salesman and went above More

by Rodney Smith, Williamsburg, Va
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Russell, Mike Bullus
Aug 17, 2015 -

Casey BMW responded

That's wonderful to hear, Rodney! We are glad to hear both Mikes were able to make sure all of your experiences with our entire dealership has always left you completely satisfied. We believe that our great BMW's sell themselves on their own. Our customers choose Casey BMW because they know they will always receive nothing short of the absolute best service they deserve. We truly appreciate your business, Rodney. Please let us know if there is anything else you need. Enjoy your new 750 Li!

August 09, 2015

Interaction with Customer Service is good. I have one comment. I dropped my vehicle off and waited for over an hour without anyone coming to tell me when my vehicle would be More

by nancygsellwebb@cox.net
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Aug 11, 2015 -

Casey BMW responded

Thank you for your feedback, Nancy! We are happy to hear that you were happy with the service you received during your recent visit to our dealership. We do, however, apologize for not frequently keeping you in the loop on the status of your vehicle while it was in our care. We completely understand the importance of keeping our customers well informed, as well as providing a great amount of transparency that our customers deserve. We take your feedback very seriously and have passed along this issue to the proper management so that we may improve our process to ensure all of our customers' complete satisfaction. We truly appreciate your business, and we are looking forward to showing you are improvements on your next visit!

August 05, 2015

Awesome Staff! Great customer service! Very knowledgeable salesperson. This is my first purchase of a bmw and they helped me throughout the whole process. I like the More

by Ara32990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dan Dier
Aug 05, 2015 -

Casey BMW responded

That is great to hear! We are happy our sales team was able to make sure your first ever BMW purchase went off without a hitch. We believe that our great vehicles sell themselves, and it is our unparalleled customer service is what helps our customers choose Casey BMW. Thank you so much for your business. We hope you are fully enjoying your new BMW, and welcome to the Casey family!

August 04, 2015

Marvin Woody 2015 BMW 535i purchase Don thanks for all of your assistance in helping me become one of the newest members of the Casey BMW family. Enjoying the purchase and NO REGRETS!!! More

by Mr Woody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Morrow
Aug 05, 2015 -

Casey BMW responded

You are very welcome Mr. Woody! It is wonderful to hear Don was able to provide you with such excellent customer service to make sure your car buying experience was nothing short of stellar. We appreciate your business, and please let us know if there is anything more we can do for you. Enjoy your new BMW, and welcome to the Casey family!

July 27, 2015

Pleased with Recent Car Purchase All of the individuals we dealt with in our recent car purchase at Casey BMW were personable, friendly, and helpful. Duncan Sullivan and Lloyd Howell More

by ehatley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jimmy Jones
Jul 27, 2015 -

Casey BMW responded

That is wonderful to hear! We are happy Duncan and Lloyd were able to go the extra mile to make sure your recent buying experience at our dealership left you completely satisfied. Our staff prides themselves on being able to truly listen to our customers' wants and needs so that we can help guide them to the absolute perfect vehicle for them. Thank you for your business. We are looking forward to working with you again in the future. Enjoy your new BMW!

July 24, 2015

Wonderful car buying experience! Would buy from him again! I was a little worried about my first BMW purchase but MIke Dipersio made purchasing my new car a wonderful experience! He was very patient with me, l More

by Cindy J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MIke Dipersio
Jul 27, 2015 -

Casey BMW responded

You are very welcome, Cindy! We are thrilled to hear Mike was able to go above and beyond to put you at ease, and make sure your first BMW buying experience went off without a hitch. You are absolutely right, this is the type of service you would expect from a BMW dealership. BMW is a higher standard of brand, and we believe our customers deserve a higher standard of service that simply cannot be matched. We truly appreciate your business, Cindy. Please let us know if there is anything more we can do for you. Enjoy your new BMW, and welcome to the Casey family!

July 06, 2015

perfect my salesman was professional Everyone was helpful i would recommend this dealership to anyone and I hope to build A relationship with them as well I will definitely buy my next Bm More

by oldtruck3434
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hadrian M Apoderado
Jul 07, 2015 -

Casey BMW responded

Thank you for your great feedback! We are happy to hear that you had such an excellent visit to our dealership. Is is great Hadrian was able to help you find the perfect car for you. Thank you for your business and recommendation. Enjoy your new BMW!

July 05, 2015

first time customer, great experience. I brought my 2004 BMW X5 to Casey as a first time customer of their service center. Francine Stewart was the service advisor who worked with me durin More

by X5 fanatic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 06, 2015 -

Casey BMW responded

Thank you for your awesome feedback! It is great Francine and the rest of the team were able to make sure that you drove off in your X5 completely satisfied. We like to introduce our customer to the team that will be working on their vehicle so that our customers know they are in good hands, and that we care about you and your X5. Doesn't it feel great to have your car running like it was brand new? We like to think so! Thank you so much for stopping by. We are looking forward to your next visit!

July 04, 2015

Excellent car buying experience! Casey has been servicing my BMWs for several years but this was my first car buying experience. Mike Dispersio was excellent and made the buying proc More

by Jesse F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael DiPersio
Jul 06, 2015 -

Casey BMW responded

Thank you so much for your great feedback, Jesse! It is great to hear that Mike was able to make sure that your first buying experience at Casey BMW was a fun and painless one. We know that the buying process can be seen as an event that people try to avoid at all costs. That simply isn't the case at our dealership. Our sales team strives to make sure that our customers' experience goes off without a hitch leaving them completely satisfied. We truly appreciate your continued business and recommendation. Enjoy your new BMW!

July 02, 2015

Duncan was excellent Duncan did a fantastic job finding the car I wanted and handling the entire process. I'd recommend him to anyone. It was a pleasure dealing with him More

by Larry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lewis
Jul 06, 2015 -

Casey BMW responded

That's what we like to hear, Larry! It is great Duncan was able to provide you with such fantastic customer service in helping your find the perfect car for you. We know that our BMW's practically sell themselves. Our customers choose Casey BMW because of the top notch service we provide to our customers. It simply can't be beat. Thank you for your business, Larry. Enjoy your new BMW!

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