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Casey BMW

Newport News, VA

4.8
1,646 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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12861 Jefferson Avenue

Newport News, VA

23608

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Showing 1,646 reviews

October 29, 2015

Great sales experience with Corey Street Corey is well informed, thorough and demonstrated great follow-up. He made the new car buying experience less overwhelming with quick answers and inf More

by otalbert
Recommend Dealer
Yes
Oct 29, 2015 -

Casey BMW responded

That is wonderful to hear! We are so glad Corey was able to make sure your new car buying experience had you driving away completely satisfied. We understand the buying process can be seen as a stressful and tedious event that most people dread, but that simply is not the case here at Casey BMW. Our dedicated staff take great pride in being able to make our customers feel right at home, and make sure their experience is smooth, fun and worry-free. Thank you so much for your business We trust you are fully enjoying your new BMW!

October 11, 2015

great customer ervice This is the second car I have purchased at Casey BMW, and I have been pleased with the quality of their certified pre-owned vehicles and the customer More

by Amy S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Russell
Oct 12, 2015 -

Casey BMW responded

Amy, thank you so much for taking the time out of your day to share your kind words! It is wonderful to hear Mike was able to make sure your second buying experience had you driving away completely satisfied again. Mike and the rest of our great sales team really do put their experience to good use, and area always ready willing and able to help make sure our customers' questions and concerns are addressed so they can drive away knowing Casey BMW is the right place to buy their vehicles. We truly appreciate your continued business, Amy. Please let us know if there is anything else you may need. Enjoy your new car!

October 05, 2015

Great service, great vehicles The customer service was top notch. I never felt like the dealer was pressuring me and was always honest in all his answers. Each staff member I met w More

by Jmorganj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Dier
Oct 05, 2015 -

Casey BMW responded

That is great to hear! We are glad our sales team was able to make you feel right at home during your buying experience. We take great pride in providing our customers with in-depth product knowledge coupled with our top notch professionalism. It simply cannot be matched. We truly appreciate your business, and please do not hesitate to let us know if there is anything more we can do for you!

October 01, 2015

My absolute BEST dealership experience Ever !! I've dealt with numerous car dealerships over the years starting in 1978. There have been nine dealers and nineteen new car buys or leases with numero More

by Jimmy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jimmy Jones
Oct 01, 2015 -

Casey BMW responded

Jimmy, thank you for taking the time out of your day to share your awesome feedback! You are absolutely right, the twentieth time was the charm for you. We are happy to hear Jimmy and Lloyd both provided you with the excellent service and product knowledge necessary to make sure you left our dealership in the absolute perfect car for you. BMW is a higher standard of brand, and we believe our customers always deserve a higher standard of service to match. We truly appreciate your business. Enjoy your new X4, and welcome to the Casey family!

September 23, 2015

Excellent service Excellent attention and service from the Casey staff start to finish of a transaction that took place on a day when not fully staffed with personnel. More

by T & C
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Donald Morrow, Michael DiPersio
Sep 24, 2015 -

Casey BMW responded

Thank you for your great feedback! We are glad to hear we were able to provide you with such an excellent experience at our service center that left you completely satisfied. Regardless of being fully staffed or not, our team strives to always bring our customers a higher standard of service they deserve. We appreciate your business, and are looking forward to seeing you again in the future!

September 18, 2015

new car purchase Thanks Casey BMW for the friendly & professional help in getting me the car that I wanted. I've received an abundance of compliments on my 535i. Cas More

by Belle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Steve Mitchell , Dan Dier, Donald Morrow, Jimmy Jones
Sep 21, 2015 -

Casey BMW responded

That's what we like to hear, Belle! It is wonderful that we were able to make sure that your buying experience went so well. We always strive to make sure our customers receive the very best service they deserve. It's simply the Casey way. Thank you for your business, Belle. Enjoy your new 535i!

September 16, 2015

Love my new BMW X5d Don was able to get me exactly what I was looking for in an SUV. Everyone at Casey was very professional, friendly and made me feel like I was a spec More

by D Brock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Morrow
Sep 17, 2015 -

Casey BMW responded

We can't wait for you to take your first road trip in your new X5 either! It is great to hear Don was able to help you find the exact perfect SUV for your during your visit to our Casey BMW. Don and the rest of our team take great pride in bringing a higher level of service that our customers truly deserve. Thank you for your business. Let us know if there we can do anything else for you!

September 15, 2015

Got The First 2016 M4 My first BMW purchase and what a hit. Everyone just loves it. I appreciate BMW providing me with the accessories and configuration that I wanted. The More

by Nate C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Morrow
Sep 17, 2015 -

Casey BMW responded

You are very welcome, Nate! It is wonderful to hear Don made sure that your first BMW buying experience was such a hit. We are also glad to hear that Don was able to get into one of the brand new 2016 BMW's that are barely on the street yet. It is always good to be the kid on the block with the newest toys. We are truly appreciative of your business, and please do not hesitate to let Don, or any of our dedicated staff, know if there is anything more we can do for you. Enjoy your brand new BMW, and welcome to the Casey family!

September 14, 2015

Excellent Service I had an excellent experience at Casey BMW. The staff were friendly and Mr. Morrow was a delight to work with. Upon entering the dealership I was imme More

by pking7799
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Morrow
Sep 15, 2015 -

Casey BMW responded

Now that's the kind of feedback we like to hear! It is wonderful that Donald took such excellent care of you during your buying experience at our dealership. Don and the rest of our sales team take great pride in not just our ability to provide great service, but also share our deep well of product knowledge and expertise about our great vehicles. It is also great to hear that Don made sure your delivery day was seamless and quick, which is how it always is at Casey BMW. BMW is a higher standard of brand, and we believe our customers deserve a higher standard of service to match. We truly appreciate your business and recommendations. Please let us know if there is anything more we can do for you. Enjoy your new BMW, and welcome to the Casey family!

August 24, 2015

Joe Hargraves - Awesome Salesman This is my first BMW purchase and my experience from the client advisor, Mr. Hargraves to the sales manager, Lloyd Howell was satisfying. I appreciat More

by tdavis-white
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 24, 2015 -

Casey BMW responded

Thank you so much for taking the time to share your feedback! It is wonderful to hear both Joe and Lloyd were able to make sure that your first BMW purchasing experience left you nothing short of completely satisfied. We know that buying a vehicle can feel like a tedious and stressful event, and that is why our entire staff take great pride making sure our customers always have a fun, smooth and hassle-free visit to our dealership. BMW is a higher standard of brand, and we believe that our customers deserve a higher standard of service to match. We truly appreciate your business, and please do not hesitate to let us know if there is anything more we can do for you. Enjoy your new BMW, and welcome to the Casey family!

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