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Casey BMW
Newport News, VA
1,647 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home.
If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on!
• We are a family-run business with family values, and we care deeply about our reputation
• We offer state of the art facilities along the Peninsula, as well as one in Williamsburg
• We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else
• We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly
• Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi!
• Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives!
For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 1,647 reviews
March 04, 2016
Awesome buying Experience!!!! My husband and I went to Casey BMW on 2-27-16 just to window shop. We were immediately approached by Nickaigea Johnson. She was so professional, help My husband and I went to Casey BMW on 2-27-16 just to window shop. We were immediately approached by Nickaigea Johnson. She was so professional, helpful and friendly. No request made of her did she make it seem like it was an inconvenience. She asked all of the right questions to ensure that all of the feature that we really wanted were included in the vehicles that we looked at and test drove. She assisted us in finding the right vehicle for us, an X1. Joe Hargraves assisted her in processing our sale with so much expertise and patience. Both Niki and Joe made sure that we were thoroughly taken care of during the entire buying process. Christina Manley, the BMW Genius carefully went over every detail of my vehicle to ensure that I would have the ultimate driving experience. I had not owned a BMW in 10 years so there was so much that had changed. She shared in my excitement over every feature of my new car and was so happy to do so. Christina also provided us with a tour of the service facility and made sure that we understood how to bring our vehicle in for service and all of the customer comforts that the dealership had to offer if we choose to wait for service. I must say that I have NEVER experienced this type of service with a new car purchase before. When I left the dealership, I felt as if I had gained three new "friends". This team was happy and excited for my purchase and welcomed us into the BMW family with open arms. I would recommend this dealership team to anyone in the market for a BMW vehicle. More
by Wendy
February 29, 2016
Great amazing service The dealer Mr. joseph was great! Sold me the best car for my budget and was very patient. I enjoyed his service. He also is very knowledgeable and I w The dealer Mr. joseph was great! Sold me the best car for my budget and was very patient. I enjoyed his service. He also is very knowledgeable and I will purchase from him again More
by Kristel
Employees Worked With
February 28, 2016
Came to browse. . Found our car Tanner was a new salesman and very helpful. His enthusiasm for BMW was obvious and paired with our "BMW genius " Jimmy Jones they were the dynamic d Tanner was a new salesman and very helpful. His enthusiasm for BMW was obvious and paired with our "BMW genius " Jimmy Jones they were the dynamic duo. We were actually leaning towards another brand and just stopped by BMW. After an hour we were hooked and bought a 328 diesel. We are very happy! Give these two guys a call and you won't be disappointed. More
by Kristinat
Employees Worked With
Jimmy Jones, Tanner Bussey
February 25, 2016
Great people to deal with for a new car. What a pleasure it was in dealing with Mr. Morrow on Saturday, the 20th of Feb. My wife and I arrived in the pursuit of looking at the BMW-X1, but we What a pleasure it was in dealing with Mr. Morrow on Saturday, the 20th of Feb. My wife and I arrived in the pursuit of looking at the BMW-X1, but we departed with a new 2016 BMW-X3. Don was a great help in showing us all of the features and was easy to work with. So was Jimmy Jones. My hat is off to those two, as well as to the Casey Staff. Col and Mrs. Richard E. Haislip USMC (Ret) More
by Col & Mrs Marine Car
Employees Worked With
Donald Morrow, Jimmy Jones
February 20, 2016
Mike Lewis, Casey BMW Employee of the Month!! I went to Casey BMW for a scheduled oil change and found out I didn't need the maintenance after all due to previous maintenance. Mike Lewis personall I went to Casey BMW for a scheduled oil change and found out I didn't need the maintenance after all due to previous maintenance. Mike Lewis personally topped off my washer fluid, radiator fluid and showed me how to identify when my car needs maintenance. This the main reason why I would bring my vehicle back for schedule maintenance or if I decide to purchase a new vehicle. Mike Lewis needs to be the Employee of the Month at Casey BMW!!! He deserves a rating of 100! More
by MINI33
Employees Worked With
Mike Lewis
February 19, 2016
Awesome!! I was only looking for a car to get me back and forth to work and I thought I was out of my league going to a BMW lot. Joe Hargraves and staff took t I was only looking for a car to get me back and forth to work and I thought I was out of my league going to a BMW lot. Joe Hargraves and staff took time, worked with me, and found something that fit well within my budget and it's a nice car. Thanks Joe. God bless you! More
by stithdl
Employees Worked With
February 15, 2016
My First BMW X5 Mr. Hargraves is a very honest dealer, very patient and friendly person. Answer every questions you ask, and very helpful. I just got my first X5 yest Mr. Hargraves is a very honest dealer, very patient and friendly person. Answer every questions you ask, and very helpful. I just got my first X5 yestoday, if my friends want to buy a BMW I absolutely will recommend him. More
by Evan
Employees Worked With
February 08, 2016
Superiior Customer Service! Don Morrow is a consummate professional who is truly committed to providing the best customer that you could expect and even going beyond what is requ Don Morrow is a consummate professional who is truly committed to providing the best customer that you could expect and even going beyond what is required! He was able to listen to me and actually hear what I was interested in. I went in to buy one particular vehicle but was encouraged to not settle but to really get what I would enjoy. Thanks again Don and we look forward to picking up the X5 next Spring! More
by JBMcCall
February 07, 2016
Extremely deceitful. Military members beware!!! This has to have been one of the worst experiences I've ever had at a dealership. Before I start, I'd like to say that not everyone is a xxxxxxx at t This has to have been one of the worst experiences I've ever had at a dealership. Before I start, I'd like to say that not everyone is a xxxxxxx at the BMW. I had talked with Marilou before and she was very professional. I picked out my car on USAA and got a certificate with a guaranteed price. As soon as I got to the dealership, I already had bad vibes. I told the salesman about the certificate and he seemed shrug it off and proceed with showing me a car. I found him to be very deceitful as he showed me the same model of car that I had on my certificate, but it was the 'loaded' model. It was nearly 10K more than what I wanted! I found it hilarious that they wanted nearly 50K for what amounted to a luxurious Toyota Corolla with a sunroof. During the test drive, the salesman was very quiet and seemed to not be very knowledgable about the vehicle - I learned more about the car surfing around on Youtube for 10 mins. After returning, they appraised my car (which makes most of their bimmers look like a joke, trust me) and gave me a trade-in value that was so bad it was unreal. They told me that it would cost them $2000 to replace 2 tires, which I know for a fact are about $700 on average. When I complained, the salesman tried to subtly insult me. A little while later, he admitted that he hadn't shown me the car that I had the certificate for. The funny part was that they actually had that car in stock - in the same color I wanted! What kind of games are they trying to play over there? If you are a military member, I highly suggest you bring your certificate with you, shove it in their face and demand that they show you the car in the receipt for the price that it says. If not, walk out and complain to USAA. I refuse to tolerate crookedness and this BMW dealership is full of it. This makes me almost not want to buy a bimmer. I'm am disgusted at their tactics and will be going to a different dealership next time. PS: My goal is not to get the sales person in trouble and nor should they be. It was a series of poor decisions that reflect more on his manager than him. If anyone should get a talking to, it should be the manager. Shame on you! More
by EpicCarReview
Employees Worked With
A manager by the name of Steve
February 07, 2016
A pleasure working with Don Morrow on 2 BMW's It has been a pleasure working with Mr. Morrow on recent purchases of my M235 and X5 BMW's. Don is personable and especially knowledgeable on vehicl It has been a pleasure working with Mr. Morrow on recent purchases of my M235 and X5 BMW's. Don is personable and especially knowledgeable on vehicles, features, and inventory. Likewise, the local "genius" and the recent "assistant genius" have been extremely helpful with technical issues. In all cases, the motivation, enthusiasm and energy of these members of the Casey BMW team are evident and so appreciated. I would like to provide 5 stars on my review, but regrettably, lack of respect for my time when I have made an appointment and traveled 50 miles from North Carolina precludes that evaluation. Thankfully, it was Mr. Morrow who discovered that after an hour and one half a simple lens replacement had not begun. More
by CDRUSN
Employees Worked With
Donald Morrow, Jimmy Jones, Christina Manley
