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Casey BMW
Newport News, VA
1,647 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home.
If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on!
• We are a family-run business with family values, and we care deeply about our reputation
• We offer state of the art facilities along the Peninsula, as well as one in Williamsburg
• We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else
• We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly
• Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi!
• Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives!
For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 1,647 reviews
March 20, 2016
Exellent The transaction and paperwork was quick and hassle free. I made an appointment for 11:00am and the salesperson and staff were ready to meet with me. G The transaction and paperwork was quick and hassle free. I made an appointment for 11:00am and the salesperson and staff were ready to meet with me. Great customer experience, would purchase from Casey BMW again. More
by X4guy
Employees Worked With
March 19, 2016
Great Buying Experience Thanks to Don Morrow and the folks at Casey BMW for a great buying experience. I first visited the dealership a week ago to check out the convertible Thanks to Don Morrow and the folks at Casey BMW for a great buying experience. I first visited the dealership a week ago to check out the convertibles. I met Don and he listened to my needs (okay wants!) and matched me up with the 228. When I left the dealership after test driving there was no pressure to buy. I went back in a week later - and drove home my new car. Thanks Don! More
by dhatton
Employees Worked With
Donald Morrow
March 15, 2016
cusomer service experience Nickaigea, I would recommend Casey to anyone buying a car. My sales person has only been in the business for 3 months but she was knowledgeable and to Nickaigea, I would recommend Casey to anyone buying a car. My sales person has only been in the business for 3 months but she was knowledgeable and took a lot of pride in making sure I knew everything about the BWM product. She was friendly and extremely patient. I could have not asked for a better experience. Dana N. Perry More
by smile12
Employees Worked With
Nickaigea Johnson
March 15, 2016
A forthright transaction!!! The transaction was very straight forward and a no brainer to complete. I was particularly impressed by the amount of follow through and attention to The transaction was very straight forward and a no brainer to complete. I was particularly impressed by the amount of follow through and attention to detail after the transaction was completed. Don Morrow went beyond the pale to ensure that we where happy. More
by jar1949
Employees Worked With
Donald Morrow
March 14, 2016
CASEY BMW - ABOVE PAR! EXCEED EXPECTATIONS! Very professional, courteous and Customer friendly. HASSLE FREE! I recently switched from a previous BMW dealership due to purchasing a new BMW from Very professional, courteous and Customer friendly. HASSLE FREE! I recently switched from a previous BMW dealership due to purchasing a new BMW from Casey and I am excited to finally be under Casey's care. Casey BMW has gone out of there way in the past to assist me, even though I was not registered with them for services. DON and the other staff members were very welcoming and efficient. It was late Saturday and yet, they remained calm and dealt with me professionally and patiently. Now, I am driving just as I anticipated. LIKE A BOSS. Thank you so much, it was worth the drive! More
by BMW DRIVER
Employees Worked With
Donald Morrow
March 11, 2016
Outstanding Customer Service! I took delivery of a BMW 328i and from the time I first looked at the car and to the delivery, the Casey staff was professional and truly outstanding! I took delivery of a BMW 328i and from the time I first looked at the car and to the delivery, the Casey staff was professional and truly outstanding! Everyone worked with me to get the best deal and payments within my ballpark! This was my second time purchasing a vehicle from Casey BMW and I would recommend all my family and friends to try out Casey BMW and experience their hospitality. The service department and maintenance techs are all professional and receptive to the customer's concerns. The personnel at the desk/information center were all service with a smile and eager to assist. I enjoyed my second experience and I hope that others will go and experience the customer service too! More
by Mr. Pommel
March 09, 2016
Service Experience I am new to the BMW family and I was extremely elated to be apart of it until I dropped my vechile off for repair at this particular location. Over a I am new to the BMW family and I was extremely elated to be apart of it until I dropped my vechile off for repair at this particular location. Over a week now I have been in the process of getting one tire and rim (aftermarket) replaced, which I now understand is somewhat of an anomaly. With little to no update I've had to proactively seek updates about the repairs not to mention not being offered a loaner until I was a week into repairs even though I'm within my warranty and it is customary to receive a loaner. My BMW advisor is extremely overwhelmed and as a result I am a week and three days into repairs that appear to have no end in site. I am an extremely reasonable person and I understand life/things never really go as planned, but my expectation of my advisor and this service department are nonexistent. I would prefer not to mention the employees name as to not tarnish their brand/reputation, but I'm not afforded that opportunity. Car brought in for repairs on 2/29/16 More
by Delta123
Employees Worked With
March 07, 2016
Diligence all around!! Good day, I wanted to inform all car buyers to purchase their BMW from Casey. The employees are professional, from the store manager to financing dep Good day, I wanted to inform all car buyers to purchase their BMW from Casey. The employees are professional, from the store manager to financing department. I felt very comfortable and not pressured to make any sudden moves. I wanted to discuss my salesman Joseph Hargraves, patient, relaxed, professional, knowledgeable, and hard worker. Mr. Joseph made me feel safe and very confident about my purchase. He ensured my BMW 328i was impeccable even after Ronnie detailed the car. I consider Mr. Joseph as the next salesman of the century!! I will be making my next BMW purchase with Mr.Joseph and referred my best friend to him also. This is what you call an excellence car buying experience!! More
by BMW328i Lover
Employees Worked With
Joseph Hargraves
March 06, 2016
What a great staff! Everyone from our sales associate to the general manager to our finance person was extremely nice, walked me through the process and helped get me int Everyone from our sales associate to the general manager to our finance person was extremely nice, walked me through the process and helped get me into the car I wanted. I was concerned about qualifying for financing but they assured me they could get me a deal with an interest rate I could accept, and they were right! I walked away extremely happy with my new purchase. More
by DrKing
March 06, 2016
Customer service is key! I purchased a BMW 128i just recently and I wanted to acknowledge the wonderful customer service and professionalism displayed by the BMW Genius Jimmy I purchased a BMW 128i just recently and I wanted to acknowledge the wonderful customer service and professionalism displayed by the BMW Genius Jimmy Jones. The couple of times that I needed to come back to the dealership I am greeted with a smile and he is always helpful. He is a nice asset to your team! More
by BabyBMW
Employees Worked With
Jimmy Jones
