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Casey BMW

Newport News, VA

4.9
1,694 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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12861 Jefferson Avenue

Newport News, VA

23608

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Showing 1,694 reviews

August 31, 2016

Great service and the best car buying experience!!!! I went in to look and test drive the new X5 electric hybrid. I already had an X5I and just wanted to see what the difference was. Lloyd and Crystal ar More

by Sydcilla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Parker
Dec 29, 2016 -

Casey BMW responded

Thank you for the review! We are happy to hear that your experience with us was 5 star worthy and we hope to be able to continue to do so for many years to come. Customer satisfaction is always our goal and knowing we could accomplish that is great. Thank you for your time and have a great day!

August 31, 2016

"Best Advisor we Ever Had" From the moment I met Joe he educated my wife and I on the Pros and Cons of leasing. After much discussion we decided to Lease our first Vehicle! Th More

by Cmott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hargraves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2016 -

Casey BMW responded

Thank you for the review! We are glad to hear that your experience with us was 5 star worthy and we hope to be able to do so for many years to come. Thank you for your time and have a great day!

August 29, 2016

It was a very smooth experience. Don was very good in keeping us in touch on the what was going on with the purchase our car. All was smooth and we were in and out in no time. More

by Paul Angelson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Morrow
Dec 28, 2016 -

Casey BMW responded

Thank you for the review Paul! We are glad to hear that your experience with us was 5 star worthy and we hope to be able to do so for many years to come. Thank you for your time and have a great day!

August 17, 2016

First Class All The Way I had a great experience buying my first BMW from Joe Hargraves. It was a long time coming (3 years of looking, browsing, dreaming) and Joe was patie More

by djcruize
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hargraves
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2016

Regret I was happy when I first purchased my car. It was my first car buying experience. I recently graduated college however was not offered any incentives. More

by Trevor Capps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Jones
Dec 29, 2016 -

Casey BMW responded

Thank you for the review! We are happy to hear that your experience with us was 5 star worthy and we hope to be able to continue to do so for many years to come. Customer satisfaction is always our goal and knowing we could accomplish that is great. Thank you for your time and have a great day!

August 03, 2016

This was a very exciting and enjoyable process. I went in for the clinic and met Crystal. She make car buy seem like a picnic. I wasn't in the market for a new car, and Crystal never treated me li More

by Darrell L Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Braeutigam, Crystal Parker
Dec 29, 2016 -

Casey BMW responded

Thank you for the review Darrell! We are happy to hear that your experience with us was 5 star worthy and we hope to be able to continue to do so for many years to come. Customer satisfaction is always our goal and knowing we could accomplish that is great. Thank you for your time and have a great day!

July 30, 2016

Courteous Don was very patience to work with our budget and got us a great deal! Thanks Don! On the flip side, I felt little aggressiveness when the finance man More

by bmw mania
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Morrow
Dec 29, 2016 -

Casey BMW responded

Thank you for the review! We are glad to know that we were able to provide you with an amazing experience! Customer satisfaction is always our goal and we hope to accomplish that with you in the future. Any feedback is always appreciated because with it, we are able to learn where we are doing good and where we can use some work. Thank you for your time and have a great day!

July 29, 2016

Rating The salesman did not pressure me. He did not harass me. He was very respectful. He called to check in on me. When he was not available, I was take More

by amnhowell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Jones
Dec 29, 2016 -

Casey BMW responded

Thank you for the review! We are glad to know that we were able to provide you with an amazing experience! Customer satisfaction is always our goal and we hope to accomplish that with you in the future. Any feedback is always appreciated because with it, we are able to learn where we are doing good and where we can use some work. Thank you for your time and have a great day!

July 29, 2016

Outstanding, Best experience in 30 years buying cars Very honest on information of vehicle history, this was very important whether I would purchase a vehicle from this dealership. Buying experience More

by Turbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Heath, Mike Bullus, Allison Wersal
Dec 29, 2016 -

Casey BMW responded

Thank you for the review! We are happy to hear that your experience with us was 5 star worthy and we hope to be able to continue to do so for many years to come. Customer satisfaction is always our goal and knowing we could accomplish that is great. Thank you for your time and have a great day!

July 27, 2016

Customer Service at its Best! Don Morrow made my first BMW buying experience very pleasant. He was very patient, knowledgeable, and kind as I was trying to make up my mind about t More

by 1stBMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Morrow, Ryan Thomas, Taylor Trammell
Dec 30, 2016 -

Casey BMW responded

Thank you for the review! We are happy to hear that your experience with us was 5 star worthy and that we were able to make your experience one of a kind. We hope you have a wonderful day!

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