Casey BMW
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Professional and Accommodating Service Let me begin by saying that I am extremely pleased with my purchase and also my experience with Casey BMW, it was excellent from start to finish. Don Let me begin by saying that I am extremely pleased with my purchase and also my experience with Casey BMW, it was excellent from start to finish. Don Morrow was my first contact at Casey, and I could not ask for better treatment, assistance and guidance through my entire buying experience. As I had discussed with Don, I had been vehicle shopping on the internet and with other dealerships on the phone for a particular vehicle but was unsuccessful with locating what I wanted and of course, within my price range. I had decided to get out and “window shop”, when I saw the vehicle of choice sitting at Casey BMW. As I inspected the vehicle, Don approached and introduced himself and based on my discussion with him, I found Don personable, very knowledgeable and professional. Don worked to ensure that an experience I usually dread (car buying), was very comfortable and productive. I also want to acknowledge how responsive and focused Don was, which was reassuring. I give him my highest recommendation. I have been searching for a vehicle for almost 3 months. Most of this time was looking, reading and researching, without dealing with dealerships. I came to Casey BMW certain of what I wanted and just needed to get a closer look and of course, agree on a cost which was not a mentally draining ordeal. The completion of all required paperwork was a painless and efficient experience. I was very impressed with all of the Casey BMW team, which consisted of the many I crossed paths with during my experience there and those who assisted me, at different points in the process. Finally, I am looking forward to my future relationship with the Casey BMW team. More
A very knowledgeable dealership An awesome experience from sales to financing 100% genuine people not pushy very respectful I would recommend anyone to give them a try before you bu An awesome experience from sales to financing 100% genuine people not pushy very respectful I would recommend anyone to give them a try before you buy any where else they know what they're selling they go into a very great detail about their product and you can get in and get out with the car in a hurry The best sales people I have ever met if you want great car great price great sales than you Need to go to Casey bmw they will give you the best price around !!!!!!! More
Excellent Customer Service!!! The sales team was very tentative to my needs when purchasing my vehicle from their dealership. Hollis was truly a pleasure to work with and followed The sales team was very tentative to my needs when purchasing my vehicle from their dealership. Hollis was truly a pleasure to work with and followed up with me after the sale which shows his commitment to his customers More
Mr don marrow and Dennis grant I had a blast looking for a car with me don he was very nice and understood. I knew what I wanted to look for and he made it very smooth and easy. Den I had a blast looking for a car with me don he was very nice and understood. I knew what I wanted to look for and he made it very smooth and easy. Dennis came and in becausethats who I was originally suppose to talk with but mr don was even better both were really nice and professional and made my transition very easy and comfortable. Mr Lloyd who handled the loan part was very professional and made sure he covered everything with me so I really appreciated that and would recommend these guys to my friends as well More
Disappointed with overall Ultimate Buying Experience Very satisfied with our salesman Hollis, he was patient and showed multiple cars within the parameters we requested, followed up after the sale as we Very satisfied with our salesman Hollis, he was patient and showed multiple cars within the parameters we requested, followed up after the sale as we would expect from a premium car dealership. But our overall buying experience was less than satisfactory. It went downhill with Joe in the finance department who used high pressure deceptive tactics to try and sell an over $7,000 warranty and progressed to having to return to the dealership because they couldn't be bothered to process our tag paperwork within 30 days--WOW! Made inquiries to the management staff about our less than satisfactory experience and, although polite when they called, it took them almost two weeks to respond--and this was after I prompted them to please return our call/email. I just hope the car does better than the dealership! Not impressed! More
Smooth sailing My experience at Casey BMW with Don was great! After a total loss to my 2007 328i I was in search for another. Don recommended several vehicles and ev My experience at Casey BMW with Don was great! After a total loss to my 2007 328i I was in search for another. Don recommended several vehicles and eventually I found an exact replacement but with amazing details my 2013 did not have. Buying from Casey really gets you top of the line previously owned vehicles. I went with a 2013 BMW 328i coupe and I am very happy with my service and selection. Don and his team also went above and beyond to get financing for me to leave with my car the same day. A amazing team at Casey BMW. More
Joe Hargraves will get you right! Thank you to salesman Joe Hargraves. Joe was knowledgeable of all vehicles offered on the lot. He took the time to learn my interest, likes and disl Thank you to salesman Joe Hargraves. Joe was knowledgeable of all vehicles offered on the lot. He took the time to learn my interest, likes and dislikes. He worked feaverishly with the sales manager to get me in the vehicle I desired. His tireless effort and dedication to service is to be commended. After working with him for three weeks; he got me in the vehicle I wanted at the cost I wanted. A true BEACON at Casey BMW! I highly recommend. More
Great experience Don Morrow was great to work with. I saw a car I liked online and inquired about it. Don came in on his day off and answered all our questions and we Don Morrow was great to work with. I saw a car I liked online and inquired about it. Don came in on his day off and answered all our questions and we decided to purchase the car. Great experience. Would definitely buy from him again. More
Joe Hargraves and Lloyd Howell make a great team! Casey did a great thing getting Joe Hargraves and Lloyd Howell on their team! We have worked with Joe for several months and with Lloyd Howell for t Casey did a great thing getting Joe Hargraves and Lloyd Howell on their team! We have worked with Joe for several months and with Lloyd Howell for the past couple of weeks in determining which BMW was right for us. They both have been extremely patient, answered all of our question completely and were simply very pleasant to work with! Absolutely no pressure, just good solid information. I want to personally thank Joe and the General Manager, Lloyd for helping us find the perfect vehicle to grow into and for making our buying experience at Casey BMW one of our best ever! My wife and I love our 740i! More
Great service and the best car buying experience!!!! I went in to look and test drive the new X5 electric hybrid. I already had an X5I and just wanted to see what the difference was. Lloyd and Crystal ar I went in to look and test drive the new X5 electric hybrid. I already had an X5I and just wanted to see what the difference was. Lloyd and Crystal are the best. They spend hours trying to make sure I got everything I wanted. This was the second time buying from Lloyd and this time was even better than the first one. If your looking to buy a BMW Crystal and Lloyd and they will make sure you well taken care of. Thanks again to my BMW team Lloyd and crystal. Hope your seed or my future purchases. More