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Casey BMW

Newport News, VA

4.9
1,693 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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12861 Jefferson Avenue

Newport News, VA

23608

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Showing 1,693 reviews

January 24, 2017

Great Salesman and Service! Don Morrow and the GMs did an awesome job of helping with car selection and negotiation of my trade. Excellent Customer Service! Thanks so much!! More

by magnolia88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Morrow, Joe Diggs
Jan 24, 2017 -

Casey BMW responded

Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Don Morrow was able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day!

January 13, 2017

Wonderful Dealership with Professional Service After searching for months, I found the vehicle on line, and we negotiated a price sight unseen and started the paperwork to lock in the deal. When I More

by Swindycity67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Grant
Jan 13, 2017 -

Casey BMW responded

Thank you for your review! We are glad to know that you enjoyed your experience at our dealership and that you felt we deserved such a great rating. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. We're also very pleased to know that Dennis Grant was able to make your experience with us pleasant! If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

January 04, 2017

Great Salesman & Uncommon Integrity! Don Morrow did a fantastic job. I found the vehicle on line, and we negotiated a price sight unseen. When I arrived to pick up the vehicle, all the More

by Pete4279
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I'm not sure who the GM was (sorry), but I'd give him a 5-star rating as well., Donald Morrow
Jan 05, 2017 -

Casey BMW responded

Thank you for the review. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

December 09, 2016

Excellent Customer Service! Dennis has excellent customer and helped me find the perfect car! I was so excited to own my very first Mercedes Benz! All at a reasonable price! More

by RBailey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Grant
Dec 27, 2016 -

Casey BMW responded

Thank you for the review! We are glad to hear that your experience with us was 5 star worthy and we hope to be able to do so for many years to come. Thank you for your time and have a great day!

December 08, 2016

It was awesome.. It was a pleasant experience. I applied on line. And was approved. And Dennis had me a car within a few hours. It was exactly what I wanted. More

by Mickey9321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Grant
Dec 28, 2016 -

Casey BMW responded

Thank you for the review Mickey! We are happy to hear that your experience with us was 5 star worthy and that you had a pleasant visitation. We hope you enjoy your new vehicle and if you have any automotive needs in the future, please do not hesitate to give us a call. Thank you for your time and we hope you have a great day!

December 07, 2016

Excellent client advisor and an excellent experience! Thoroughly satisfied my client advisor, Dennis Grant, on his professionalism and enthusiasm during our time together. He took his time to show me mult More

by Ddiaz02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Trammell, Joe Diggs, Richard Cutchins, Dennis Grant
Dec 28, 2016 -

Casey BMW responded

Thank you for the review! We are glad to hear that your experience with us was 5 star worthy and we hope to be able to do so for many years to come. Thank you for your time and have a great day!

December 06, 2016

Outstanding Service and Staff! Not a pitch! My wife and I were in the market for a "new to us" vehicle. We went to Casey BMW and we're sold almost immediately. We went ready to purc More

by Daniel Fisher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan, Will & Rick, Donald Morrow, Brian Fellini
Dec 28, 2016 -

Casey BMW responded

Thank you for the review Daniel Fisher. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

December 01, 2016

Buy with the pros at Casey! I was an out-of-state buyer looking to lease an amazingly priced car that Casey had in stock. I had the pleasure of having Don as my Client Advisor - More

by TomTnT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Morrow
Dec 28, 2016 -

Casey BMW responded

Thank you for the review! We are glad to hear that your experience with us was 5 star worthy and we hope to be able to do so for many years to come. Thank you for your time and have a great day!

November 02, 2016

Low pressure high quality Working with Don Morrow while selecting my first BMW at Casey BMW was a breeze. Having never even sat in a BMW prior to my first visit, Don was extre More

by JackLondon36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Morrow, Joe Diggs, Brian Fellini
Dec 28, 2016 -

Casey BMW responded

Thank you for the review. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

October 29, 2016

Run Flats & Roadside Assistance In July 2014 I purchased a new 335i M-Sport (nice little car). At the same time I purchased the tire, wheel, etc. policy for $1,127.85. Last evening More

by RD
Recommend Dealer
No
Employees Worked With
Cassandra Chappell
Dec 28, 2016 -

Casey BMW responded

Thank you for the review. We appreciate your feedback and are discouraged to hear about your experience with us, that was never our intention. We strongly believe in customer satisfaction and finding out we could not accomplish that here is horrible news. However with the information you have provided us we will do what we can to remedy the situation and hopefully gain back a loyal customer in the process. Thank you for your business, and we hope you have a wonderful day.

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