Back

Casey BMW

Newport News, VA

4.9
1,694 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
Contact Dealership

12861 Jefferson Avenue

Newport News, VA

23608

Directions

By Type

Showing 1,694 reviews

September 01, 2017

Great service Very easy to find car I like thanks to Galon. Best salesman ever. I've recommended 3 friends to come purchase vehicles from you guys since I bought my More

by PatDollaz
Recommend Dealer
Yes
Employees Worked With
Galon Wofford
Sep 01, 2017 -

Casey BMW responded

It is always great to hear that we can serve our customers with a great experience. Since, we really do take the time and effort to build lasting relationships with our customers, as we understand that the process of purchasing a new vehicle can be difficult, we pride ourselves in making it as comfortable and smooth as possible for you. We wish you safe travels in your new car and look forward to seeing you again!

July 28, 2017

Traded M3 for new lease. I came in looking to trade in my 2011 M3. They gave me a fair trade and I was very happy with their customer service. Car buying is always painful but More

by Bstead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Diggs
Jul 31, 2017 -

Casey BMW responded

Thank you for choosing our dealership, and for taking the time to write a review! We are so glad you found the experience easy and our staff friendly here at Casey BMW. We take pride in providing a hassle free experience and enjoy giving you such a positive experience! We are here for all of your service and car buying needs, and we look forward to seeing you in the future! Thanks again!

July 25, 2017

Purchased BMW Don Morrow was great! He was professional and very knowledgeable. He made the whole car buying experience easy, pleasant and effortless! We drove More

by sfgilbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Morrow
Jul 25, 2017 -

Casey BMW responded

We want to thank you for taking time out of your day to leave us this awesome review and rating! A lot of work goes into making our customers satisfied with their purchases and making sure they receive the ultimate Casey BMW experience, so we're glad you were able to get a worthy experience and a vehicle you wanted. We care about making a match that lasts and strive to be the best in customer service to gain loyal customers such as yourself. We hope you come to us for any of your vehicle needs.

July 22, 2017

GREAT SERVICE I am thrilled that I came to Casey BMW to buy my new car. They were so helpful and helped me make a well formed decision. I will recommend everyone go More

by Jillian Hooper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Diggs, Galon Wofford, Samelia Webster
Jul 24, 2017 -

Casey BMW responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Casey BMW. Our team of professionals are dedicated to providing you and everyone else who visits with only the best there is to offer. It’s so nice to hear that our team helped to make your experience such a positive one. We wish you safe travels in your new Ford and look forward to seeing you again soon!

July 20, 2017

Excellent Staff & Service! We went to Casey BMW for the X5 with the cinnamon interior I saw on their website. My family was greeted right away by Sam, who is really a great youn More

by ERNEST L SPARKMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Diggs, Tiffany Weddle, Samuel Diggs
Jul 21, 2017 -

Casey BMW responded

Thank you for the review! It is always great to hear that we can serve our customers with a great experience. Since, we really do take the time and effort to build lasting relationships with our customers, as we understand that the process of purchasing a new vehicle can be difficult, we pride ourselves in making it as comfortable and smooth as possible for you. Thank you and we hope you have a great day!

July 17, 2017

Come in dirty drive away clean Awesome dealership with grade A stellar customer service. They have officially earned my loyalty. If looking for a vehicle I would encourage you stop More

by Cleanupwell2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Diggs, Galon Wofford, Tiffany Weddle, Samuel Diggs
Jul 18, 2017 -

Casey BMW responded

We want to thank you for taking time out of your day to leave us this awesome review and rating! A lot of work goes into making our customers satisfied with their purchases and making sure they receive the ultimate Casey BMW experience, so we're glad you were able to get a worthy experience. We care about making a match that lasts and strive to be the best in customer service to gain loyal customers such as yourself. We hope you have a great day and we look forward to working with you again in the future.

July 15, 2017

I will never go anywhere else.!!!!! I went to Casey BMW not knowing what to expect. Eric was the first one to approach me. I will say I was a little skeptical. That changed, I must say E More

by Matt_Honda19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CODY!!!!!, Joe Diggs, Tiffany Weddle, Samuel Diggs, Eric Johnson
Jul 17, 2017 -

Casey BMW responded

We want to thank you for taking time out of your day to leave us this awesome review and rating! A lot of work goes into making our customers satisfied with their purchases and making sure they receive the ultimate Casey BMW experience, so we're glad you were able to get a worthy experience. We care about making a match that lasts and strive to be the best in customer service to gain loyal customers such as yourself. We hope you come to us for any of your vehicle needs.

June 10, 2017

DO NOT USE CASEY BMW Have had seven BMWs over twenty years dealing with different dealerships with no problems. Casey was a nightmare from the start. When first leasing More

by BMWguy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wayne Heath, Mike Lewis
Jun 19, 2017 -

Casey BMW responded

Thank you for bringing this situation to our attention. We are discouraged to hear of your negative experience. We would like to apologize for this inconvenience that we may have caused you, this was never our intention. Customer satisfaction is always our top priority and not being able to accomplish that here is horrible. However, with the information you have provided us we will do what we can to remedy the situation. Can you please contact our Service Manager, Chris Culp, at (757) 989-1300? We hope to hear from you soon.

May 31, 2017

A+ Great Experience This is the second BMW I have bought from Casey, and once again it was a great experience. Casey was very competitive on price, making the purchase a More

by bmw219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Morrow
May 31, 2017 -

Casey BMW responded

Thank you for the 5-star review! We are pleased to hear that you enjoyed another car-buying experience with Casey BMW and that Don and Lloyd provided you with excellent customer service. Don likes to go above and beyond for our customers to ensure they get the right vehicle that best fits their needs and wants. Again, thank you for taking the time to leave us a review and we truly appreciate your continued business. We look forward to working with you on your next automotive needs. Have a wonderful day.

May 28, 2017

Excellent Service Mr. Don Marrow was an Awesome Salesperson!! He was very professional and knowledgeable about the BMW car. He was very sensitive to my likes and wish More

by BMW47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Morrow
May 30, 2017 -

Casey BMW responded

Thank you for the awesome 5-star worthy review. We're happy to hear that Don was able to provide you with a memorable car-buying experience that was one of a kind. Our representatives try to go above and beyond to ensure our customers are provided with quality service. We're glad he was able to get you into your dream car and we hope you are enjoying your purchase. If you have any automotive needs in the future, we're more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

...
125
...