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Casey BMW

Newport News, VA

4.9
1,694 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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12861 Jefferson Avenue

Newport News, VA

23608

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Showing 1,694 reviews

October 15, 2017

Bought a car from the dealership We dealt with Don Morrow. He was very nice man, who was very polite, understanding and very helpful. He was sincere and forthcoming. Nice gentlema More

by baljitgill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Morrow
Oct 16, 2017 -

Casey BMW responded

Thank you for your review! We're very pleased to know that our team was able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day!

October 13, 2017

Consummate Professionals who make it happen! Without question- the Best car buying experience I've had to date. Thank You Don Morrow, Samelia Webster, Lloyd Howell and the folks behind the scen More

by MrCDL-A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BMW Genius, Donald Morrow, Samelia Webster, Ryan Thomas
Oct 16, 2017 -

Casey BMW responded

Thank you for your review! We appreciate the time you took to leave us a review and we appreciate you as a customer. Customers are our main priority and your feedback is helpful in making us better as a dealership. Please feel free to come back for any of your automotive needs and we hope you have a great day!

September 28, 2017

Worth traveling for to buy a car! I purchased a Certified BMW Z4 from Joe Hargraves and Joe Diggs. I was an out of state purchaser and they were right up front with everything. There More

by OutofState1
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hargraves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Diggs
Sep 28, 2017 -

Casey BMW responded

Thank you for your review! We are glad to know that you enjoyed your experience at our dealership and that you felt we deserved such a great rating. Customers are our main priority and your feedback is helpful in making us better as a dealership. Please feel free to come back for any of your automotive needs and we hope you have a great day!

September 18, 2017

Vehicle Trade-up Working with Joe and Joe to trade in a vehicle on a compressed timeline was a more pleasant experience that I could have hoped for. More

by ngaill1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hargraves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Diggs
Sep 18, 2017 -

Casey BMW responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Casey BMW. Our team of professionals are dedicated to providing you and everyone else who visits with only the best there is to offer. It’s so nice to hear that our team helped to make your experience such a positive one. We wish you safe travels in your new car and look forward to seeing you again soon!

September 13, 2017

Galon was a tremendous help Galon was real helpful with me searching for a car. He was always available to answer any questions and helped me understand the trade in policy a lot More

by Amisha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Galon Wofford
Sep 13, 2017 -

Casey BMW responded

Thank you very much for your review of our dealership. We are very proud of our staff and are encouraged by your comments. Customer service has always played an important role here. In this competitive market, we want you to know that we really appreciate your business and that we will continue to go above and beyond for our customers. Have a great day and we hope to see you in the future!

September 13, 2017

Very helpful! Galon was very helpful. I was really having a difficult time deciding where to go to purchase a car. Everyone is so pushy but Galon was great. He show More

by LadyLuck13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Galon Wofford
Sep 13, 2017 -

Casey BMW responded

Providing our customers the best customer service we can offer is our goal and we will go above and beyond to assure that it is the Casey BMW way. We want you to feel apart of the family here, so we are pleased that Galon was able to provide that for you by being patient and taking the time to find the vehicle that best suited your needs. We look forward to working with you again and hope you have a good day.

September 06, 2017

Great service I came in learned a lot with the help of my man Galon!! I am in process in purchasing a vehicle and he found some cars in my price range that I can no More

by Javier123
Recommend Dealer
Yes
Employees Worked With
Galon Wofford
Sep 06, 2017 -

Casey BMW responded

Thank you for the great rating and review! Hearing how we can provide our customers with the utmost customer satisfaction is great to hear. We strive to work with individuals to provide them an easy experience that is suited to their personal needs and wants, like finding the best deals. We hope you have a great day!

September 06, 2017

Best experience EVER! Buying a car is a stressful experience at times. Galon made my experience the best ever. Though I was not able to actually purchase the vehicle I was More

by EROLLINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Galon Wofford
Sep 07, 2017 -

Casey BMW responded

Providing our customers the best customer service we can offer is our goal and we will go above and beyond to assure that as that is the Casey BMW way. We want you to feel apart of the family here, so we are pleased that our team was able to provide that for you by being patient and taking the time to find the vehicle that best suited your needs. We look forward to working with you again and hope you have a good day.

September 02, 2017

My experience was prompt, and the salesman was polite and ve I would recommend this dealership to everyone who wants to experience prompt service and the most courteous staff in the Hampton Roads area. You wont More

by tlwofford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Galon Wofford
Sep 05, 2017 -

Casey BMW responded

Thank you for the rating! We are glad to know that we were able to provide you with an amazing experience! Customer satisfaction is always our goal and we hope to accomplish that with you again in the future. Any feedback is always appreciated because with it, we are able to learn where we are doing good and where we can use some work. Thank you for your time and have a great day!

September 02, 2017

Galon was the bomb! Galon helped me find EXACTLY what I wanted so quickly. In fact it was too quick I didn't even think I was prepared to buy a car, but I couldn't pass u More

by ashley d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Galon Wofford
Sep 05, 2017 -

Casey BMW responded

Thank you for your review. We have always believed that purchasing a vehicle for the first time is a stressful endeavor, and if we are able to provide customer service that would lessen some of that stress, then we are on the right track.Our staff believes in providing that personalized service! We look forward to another opportunity to work with you at our location for any of your vehicle needs, and once again, thank you for your positive comments!

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