Casey BMW

Outstanding Service and Staff! Not a pitch! My wife and I were in the market for a "new to us" vehicle. We went to Casey BMW and we're sold almost immediately. We went ready to purc Not a pitch! My wife and I were in the market for a "new to us" vehicle. We went to Casey BMW and we're sold almost immediately. We went ready to purchase and fell in love with an X5. Don Morrow worked very hard for us and made my wife feel at ease with the purchasexecutive. Bryan stood behind his product and promise to correct any deficiencies the vehicle had prior to our purchase. He promised the vehicle would not leave the lot until it was where it should be and it is! And then some! The folks in the service department kept us informed and we're very insightful to us by giving advice on service and maintenance. This was a 100% no pressure sale with service that I have not experienced at a car dealership ever before! Casey BMW won us over and will continue to be the dealership for our family in the future! Great Job Guys!!! Thank you for everyting!!!!! More

Buy with the pros at Casey! I was an out-of-state buyer looking to lease an amazingly priced car that Casey had in stock. I had the pleasure of having Don as my Client Advisor - I was an out-of-state buyer looking to lease an amazingly priced car that Casey had in stock. I had the pleasure of having Don as my Client Advisor - he is an absolute professional! In addition to being very responsive and helpful with my questions he was patient throughout the entire process despite working with a first time lessee. I also had the pleasure of working with the General Manager Lloyd. Lloyd went above and beyond to get the deal done on a time crunch and the busy Thanksgiving holiday. Although car buying can be an intimidating process, these two gentlemen have changed my perception of car buying for the better. Both Don and Lloyd were very transparent and forthright with pricing and terms of the purchase and definitely earned my business for future. Couldn't be happier with my purchase. Thanks Don, Lloyd, and the Casey team! More

Low pressure high quality Working with Don Morrow while selecting my first BMW at Casey BMW was a breeze. Having never even sat in a BMW prior to my first visit, Don was extre Working with Don Morrow while selecting my first BMW at Casey BMW was a breeze. Having never even sat in a BMW prior to my first visit, Don was extremely informative and low pressure while answering all my questions. I personally cannot stand a hovering salesman. In dealing with other dealerships in the past, I found myself getting annoyed with the whole process, but thankfully that was not the case here. While going over financing and extended warranty plans, Joe Diggs answered all my questions and was informative without over selling. Top notch company with some top notch people, 5 stars! More

Run Flats & Roadside Assistance In July 2014 I purchased a new 335i M-Sport (nice little car). At the same time I purchased the tire, wheel, etc. policy for $1,127.85. Last evening In July 2014 I purchased a new 335i M-Sport (nice little car). At the same time I purchased the tire, wheel, etc. policy for $1,127.85. Last evening I was returning home from dinner when I got a low tire warning. Being only a couple of miles from home, and familiar with the Bridgestone ads, I continued home to deal with it in the morning. This morning I found a visible nail in the right rear. I called the Casey service department and was told the tire could not be repaired and had to be replaced. Then I was told they could have a tire by Tuesday. So, at least three days without a car. At the time I purchased the above mentioned policy I was not told that replacement tires may or may not be available. By purchasing this extra coverage I thought I was really buying peace of mind. Knowing a flat tire could put my car out of commission for three or four days tells me I didn't buy that. I was told that I should make arrangements to have the car towed to the dealership. Said arrangement could not be made during this phone conversation. I needed to go to the car and use the "SOS" button. At about 10:00 AM I arranged via BMW Roadside Assistance to have the car picked up and transported to Casey. I then received a text with a pick up ETA of 11:30. At 11:30 I received an automated call asking if the pick up had occurred. No. At 11:32 the tow driver called asking if I still needed him. Yes. He said he was 8 minutes out. Then he calls back and says he needed to return to his previous call and would be another 15 minutes. Meanwhile, I'm getting automated calls every 15 minutes wanting to know if the pick up had occurred. No , no, and no. Thank the Lord the vehicle was home and not stranded on a highway somewhere. At 1;00 PM the tow company arrives. He does not say hello, he does not say he's sorry for hid tardiness. He only asks if the keys are in the car. No, they're in my pocket. I give him the keys. He asked me to sign a form, of which I never receive a copy. He then asks if I have the tow hooks. At this point I'm done. He drives the car onto the truck bed and ties it down somehow (not having tow hooks) waves and drives away. I can only hope he takes my car to Casey what with me having zero paperwork. For years prior to this purchase I have driven Mercedes Benz and used their roadside assistance with terrific results. The good news is during my three hours of frustration I did an Inventory Search of Tysinger MB. Should I get my 335 back I may go take a look. More

Professional and Accommodating Service Let me begin by saying that I am extremely pleased with my purchase and also my experience with Casey BMW, it was excellent from start to finish. Don Let me begin by saying that I am extremely pleased with my purchase and also my experience with Casey BMW, it was excellent from start to finish. Don Morrow was my first contact at Casey, and I could not ask for better treatment, assistance and guidance through my entire buying experience. As I had discussed with Don, I had been vehicle shopping on the internet and with other dealerships on the phone for a particular vehicle but was unsuccessful with locating what I wanted and of course, within my price range. I had decided to get out and “window shop”, when I saw the vehicle of choice sitting at Casey BMW. As I inspected the vehicle, Don approached and introduced himself and based on my discussion with him, I found Don personable, very knowledgeable and professional. Don worked to ensure that an experience I usually dread (car buying), was very comfortable and productive. I also want to acknowledge how responsive and focused Don was, which was reassuring. I give him my highest recommendation. I have been searching for a vehicle for almost 3 months. Most of this time was looking, reading and researching, without dealing with dealerships. I came to Casey BMW certain of what I wanted and just needed to get a closer look and of course, agree on a cost which was not a mentally draining ordeal. The completion of all required paperwork was a painless and efficient experience. I was very impressed with all of the Casey BMW team, which consisted of the many I crossed paths with during my experience there and those who assisted me, at different points in the process. Finally, I am looking forward to my future relationship with the Casey BMW team. More

Excellent Customer Service!!! The sales team was very tentative to my needs when purchasing my vehicle from their dealership. Hollis was truly a pleasure to work with and followed The sales team was very tentative to my needs when purchasing my vehicle from their dealership. Hollis was truly a pleasure to work with and followed up with me after the sale which shows his commitment to his customers More

Smooth sailing My experience at Casey BMW with Don was great! After a total loss to my 2007 328i I was in search for another. Don recommended several vehicles and ev My experience at Casey BMW with Don was great! After a total loss to my 2007 328i I was in search for another. Don recommended several vehicles and eventually I found an exact replacement but with amazing details my 2013 did not have. Buying from Casey really gets you top of the line previously owned vehicles. I went with a 2013 BMW 328i coupe and I am very happy with my service and selection. Don and his team also went above and beyond to get financing for me to leave with my car the same day. A amazing team at Casey BMW. More