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Casey BMW

Newport News, VA

4.9
1,694 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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12861 Jefferson Avenue

Newport News, VA

23608

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Showing 1,694 reviews

April 16, 2018

Excellent buying experience facilitated by George Boseman! This buying experience was very pleasant. There was no pressure and I was allowed to take my time in making the decision to purchase. George Boseman More

by retired teacher
Recommend Dealer
Yes
Employees Worked With
Ryan Thomas, George Bozeman, Melissa Hubbard, Shannon Hollembaek
Apr 16, 2018 -

Casey BMW responded

Thank you for the awesome review! We pride ourselves in great customer service and we are glad that George was able to accomplish that! We hope that we can continue to earn your business in the future. Thank you!

April 16, 2018

Star Salesmansip Mr Hargreaves is truely a terrific salesman to work with. I have several vechiles over the last 30 years . It always a pleasure to work with Joe on al More

by Saxophone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hargraves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Diggs
Apr 17, 2018 -

Casey BMW responded

Thank you for the high praises! The Joe's and the rest of our Casey BMW crew are all dedicated towards giving every visitor a positive experience. Our transparency and insight is available for every customer that is looking for a new BMW they deserve. We appreciate your time, have a great day!

April 15, 2018

PURCHASING MY FIRST BMW Thank you Mr. George Bozeman for your patience when selling us our first Bmw. You made us feel like family. Last time we purchased 2009 More

by Bmwgirl,gwen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Bozeman
Apr 16, 2018 -

Casey BMW responded

Thank you Bmwgirl.gwen for the review! We are so glad to hear that George was able to assist you in purchasing your car and making your experience wonderful! Thank you for choosing Casey BMW!

April 05, 2018

Great Customer Service Rick was the best salesperson I could have asked for to help me with the process of buying a car. He wasn't pushy, had a vast knowledge about the prod More

by Sarah Lewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Diggs, Rick Cutchins
Apr 09, 2018 -

Casey BMW responded

Thank you for the wonderful review, Sarah! We are glad to hear that Joe and Rick made your experience as amazing as possible. We look forward to doing business with you in the future. Thank you!

April 03, 2018

Above & Beyond My Expectations! BEST CUSTOMER SERVICE in HAMPTON ROADS!!! Lloyd Howell (GSM of CASEY BMW) went out of his way to take care of me! He addressed all of my questions More

by Very Happy CC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2018 -

Casey BMW responded

Thank you for choosing Casey BMW, CC! We were glad to have helped you along the way, Lloyd and our team believe every customer deserves the best of our attention and to provide the ultimate experience is what we strive for. We know you'll have many happy years ahead in your new BMW X3 and we'll be of service to you every step of the way. Have a great day!

March 29, 2018

Love my New X3!!! I had a wonderful experience at Casey BMW!!! Mr. Don was amazingly knowledgeable and kind. I appreciate his help. I really love my new X3! More

by BMW Girl. 83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Martinez, Donald Morrow
Mar 30, 2018 -

Casey BMW responded

Thank you for choosing Casey BMW! We were more than glad to assist you in getting your new X3! We appreciate your business and hope you return for any further assistance. Have a great day!

March 28, 2018

Amazing customer service George and Lloyd were amazing and I couldn't of had a better experience.... I had an A1 class encounter from the time I entered the building. I was gr More

by Dejae85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Bozeman
Mar 28, 2018 -

Casey BMW responded

Thank you for stopping by, Casey BMW! George, Lloyd, and the rest of our team try their best to make sure every visitor feels at home. If you need any further assistance, please stop by and we'll do our best as always. Have a great day!

March 28, 2018

Excellent Customer Service George, Lloyd and Ryan went above and beyond to offer an amazing customer service experience. This was hands down the best experience I've had purchas More

by Slayton Dabney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Thomas, George Bozeman
Mar 29, 2018 -

Casey BMW responded

Thank you for choosing Casey BMW, Slayton! We're glad you enjoyed an experience you deserve. We wish you many years of satisfaction in your new BMW and hope to see you again one day. Thank you for your time!

March 14, 2018

Joe's exceptional service Joe is a down to earth salesman who is very knowledgeable. He helped me to get the best deal possible in the car that I wanted. He got other bmw exp More

by Bernard Singleton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hargraves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Two BMW geniuses.
March 14, 2018

Used Car Purchase Rick was waiting for me as soon as I walked in the door. He was very knowledgeable and super friendly. He made me feel very comfortable during what ca More

by Kkulz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Diggs, Rick Cutchins
Mar 15, 2018 -

Casey BMW responded

Thank you for your review! Rick and our team at Casey BMW are happy to have helped you and hope you return for any additional service. Thank you for your time, have a great day.

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