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Casey BMW

Newport News, VA

4.9
1,694 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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12861 Jefferson Avenue

Newport News, VA

23608

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Showing 1,694 reviews

June 01, 2018

George truly is all about Customer Service.! George & Lloyd made me feel very comfortable with purchasing my New BMW & my experience one of the Best I’ve ever had.!Thank you guys.!!! More

by Kristen’s X3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Bozeman
Jun 04, 2018 -

Casey BMW responded

Thank you for leaving us a 5 star review, Kristen! We pride ourselves in serving our customers to the best of our abilities. We hope we can continue serving you in the future, have a great day!

May 31, 2018

First BMW purchase George is a straight shooter and I never felt pushed for anything else. He knew what I wanted and could see the car I chose was what I wanted. He is a More

by Jonathan S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Bozeman
Jun 01, 2018 -

Casey BMW responded

Jonathan, we truly appreciate the 5-star review! We pride ourselves in serving our customers to the best of our abilities. We are more than happy to hear that George was able to accomplish that! Thank you for choosing Casey BMW, have a wonderful day!

May 22, 2018

Great experience George, made this experience one to remember. The best expiernce I have ever had. His customer service was outstanding. I will defiantly be recommendi More

by Caleb123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Bozeman
May 23, 2018 -

Casey BMW responded

Caleb123, we would like to thank you for the 5 star review! We are so happy to hear that George was able to make your experience that much better! Please visit us again and have a wonderful day!

May 22, 2018

Outstanding customer service!!! Provided best possible deal on a brand new BMW X1 28i. Took time to research competitive interest rate on auto loan. Will definitely recommend to anyo More

by BMW Loyal Buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hargraves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Diggs
May 23, 2018 -

Casey BMW responded

Thank you for the amazing review! We are more than glad to hear your experience at Casey BMW was great. We appreciate your business and we hope you visit us again!

May 21, 2018

Tishshera Mitchell's recent sales experience at Casey BMW! My lease is coming up for renewal for my Nissan Altima and I wanted to start looking for other lease options with another dealership. A family friend More

by Tishshera Mitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Diggs, George Bozeman
May 23, 2018 -

Casey BMW responded

Thank you for the wonderful review, Tishshera! We appreciate each and every one of our customers and we are glad that George, Lloyd, and Joe were perfect examples of that! We hope we can continue serving you in the future, have a great day!

May 01, 2018

Amazing Service I loved working with the people here in particular Joe Hargraves!! Amazing service and great quality!! I feel like I would always be taken care of by More

by charlesd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hargraves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Grant
May 01, 2018 -

Casey BMW responded

Thank you for choosing Casey BMW! Joe and the team were glad to have helped you, knowing you left with your desired BMW pushes us to continue to work with dedication and passion. We appreciate your time, stop by for any further inquiries or assistance! Have a great day.

April 30, 2018

got the dream car I wanted Great working with the Casey team, they were able to find me the dream car I wanted (though it took a little time and I was impatient.) Only ding was More

by kdarone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Morrow, Joe Diggs, Dennis Grant
May 01, 2018 -

Casey BMW responded

Thank you for your great review! We appreciate your patience in the process, our crew is genuinely interested in giving every customer the vehicle they are looking for. We would be glad to help with any further assistance!

April 20, 2018

GREAT CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! When I walked IN the DOOR, after an EXHAUSTING & EMOTIONAL 😭 MORNING........ RICK CUTCHINS, CLIENT ADVISOR & RYAN THOMAS, the SALES MANAGER took care More

by Crystal1908
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Diggs, Ryan Thomas, Rick Cutchins
Apr 20, 2018 -

Casey BMW responded

Crystal1908, We are very thankful for the 5 star review! We truly appreciate our customers and hope that we are able to exceed expectations! We are happy to hear that both Rick and Ryan were able to make you feel welcome at Casey BMW. We hope to continue serving you throughout the future, thank you!

April 19, 2018

Buying at Casey Ryan met with my husband and I after we decided on the car we wanted. He explained the value we were receiving in our selected vehicle and the advanta More

by TheKozaks
Recommend Dealer
Yes
Employees Worked With
Jalil Muhammad, Ryan Thomas
Apr 19, 2018 -

Casey BMW responded

Thank you for your review! We appreciate your time at Casey BMW and hope your experience was beyond positive. Feel free to stop by for any further assistance. Have a great day!

April 19, 2018

Jalil is the bomb.com! After shopping around at other dealerships I came back to Casey to do business with Jalil. Upon our first meeting, he was polite and friendly. It was More

by TheKozaks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Casey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2018 -

Casey BMW responded

Thank you for your review! Jalil and our crew at Casey BMW were glad to have you! We aspire to create the smoothest experience for every visitor. We wish you many great years in your new vehicle! Have a great day

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