Casey BMW

DO NOT USE CASEY BMW Have had seven BMWs over twenty years dealing with different dealerships with no problems. Casey was a nightmare from the start. When first leasing Have had seven BMWs over twenty years dealing with different dealerships with no problems. Casey was a nightmare from the start. When first leasing the car, the salesmen told me the car was there, ready to be picked up. When we arrived, no car. He wanted me to "do the paperwork" and pay the fees and deposit without a car. Had service done several weeks ago. They had the car for ten days. Since no one was calling me with any kind of update. I had to keep calling them to try to find out what was going on. Could not get an answer, was told service rep, service manager nor general manager was there that day. The kicker...when I finally got the car back, there were 35 + extra miles on the odometer reading More

A+ Great Experience This is the second BMW I have bought from Casey, and once again it was a great experience. Casey was very competitive on price, making the purchase a This is the second BMW I have bought from Casey, and once again it was a great experience. Casey was very competitive on price, making the purchase a good value. I appreciate Don's help throughout the shopping process (which went on for several months -- he should probably earn a medal) and Lloyd took care of pricing and processing the deal very efficiently once I found the car I wanted. Easy experience all the way around. It was a pleasure doing business with Casey BMW once again! More

Excellent Service Mr. Don Marrow was an Awesome Salesperson!! He was very professional and knowledgeable about the BMW car. He was very sensitive to my likes and wish Mr. Don Marrow was an Awesome Salesperson!! He was very professional and knowledgeable about the BMW car. He was very sensitive to my likes and wishes of my Dream car. He has made sure buying my first BMW has been a memorable and excellent experience. He made sure I understood every detail of my new car, even staying pass closing to ensure nothing was missed. I'm truly thankful for his kindness and professional ism. More

very friendly people It took a little longer than we expected but it was worth the wait!! Took a nice long test drive and Don spent a lot of time making sure we knew every It took a little longer than we expected but it was worth the wait!! Took a nice long test drive and Don spent a lot of time making sure we knew everything about the car before we bought it! More

Beware of Tiffany We had our experience during their event at the Hampton Coliseum. They had several used cars from all of their locations. Once you found a vehicle you We had our experience during their event at the Hampton Coliseum. They had several used cars from all of their locations. Once you found a vehicle you were interested in, you had to go inside and work with that particular store. We had the best salesman ever. We went over what our goals were as far as payments were concerned even though we were a little flexible on terms. After a couple back and forth typical offers, Tiffany came over to help try to negotiate the deal. She was the most condescending and rude person imaginable. After explaining the same payment goals to her, she went back to try to put numbers together. She come back with another option far from what we expressed. Then, she tells us she was done playing games and walks away. She was extremely unprofessional! However, due to the awesome salesman, we were still able to work out a deal with a different Casey location. In fact, it went so well, we were able to buy a new vehicle at Casey Honda versus the used vehicle at Casey BMW. My suggestion is to stay away from Casey BMW as long as you still see Tiffany as part of their team on their website. She truly believes she sits on the tallest pedestal overlooking you and anyone else she encounters. More

Service Department Rip off I had to get my vehicle towed to casey bmw because it wouldn't start one day and the service advisor Corey called me and told me I had water damage le I had to get my vehicle towed to casey bmw because it wouldn't start one day and the service advisor Corey called me and told me I had water damage leaking in my trunk to my battery and corroded my battery cable for a period of time. So he immediately told me to call my insurance company and file a claim. So I did and he told me the cost to fix my car was about $5000. I went back and forth with the insurance company trying to get them to pay it and I kept getting denied. So I was left with no vehicle for 3 weeks. The service dept at Casey had my vehicle sitting outside like it was so much wrong with it and they were telling me all the water was coming in because of a piece of moulding in the trunk. So finally I decided to just pay to get it towed to another dealership because I wasn't paying $5000. I was so upset and pissed that Corey put me through all that for 3 weeks when I got my vehicle fixed for about $600. Now my vehicle is back working great. I will never go to this Dealer again for maintenance. They are trying to get over on customers and insurance company's. That is not right! More

Exceptional Don along with Lloyd provided exceptional customer service and had me driving away as satisfied as I could be. I've dealing with Casey BMW for over a Don along with Lloyd provided exceptional customer service and had me driving away as satisfied as I could be. I've dealing with Casey BMW for over a decade and look forward to continued business. More

Don Morrow was GREAT!! No pressure. Well informed. Made me feel comfortable with the new technology not on my 335i, and had most all the paperwork done when I returned the No pressure. Well informed. Made me feel comfortable with the new technology not on my 335i, and had most all the paperwork done when I returned the next day to turn in my car...fast service! More

There is a difference in BMW Dealers ! I have owned 24 new BMWs over the past 40 years and I know a lot about the cars and the type of service you should receive. I live in Chesapeake. On I have owned 24 new BMWs over the past 40 years and I know a lot about the cars and the type of service you should receive. I live in Chesapeake. On a Saturday night around 11pm. I went on the Casey website and left my contact information, and called the number. I was really surprised when I got a call back within FIVE MINUTES. I talked to Chris Lane . He was extremely helpful and found the car that met my needs at a fair price. I went to the dealership and met him and was thoroughly impressed. Although he is young ( maybe I am getting old ), he was very professional and knows the BMW product line. I always ask a "knowledge" question to see if it is answered correctly, he answered it accurately. The process went smoothly and he respected my time. The sales manager Lloyd Howell is very easy to talk with and very helpful. I highly recommend Chris and Casey BMW. It is well worth the drive. More

Days Off! Donald Morrow is awesome He worked longer hours and even on his days off he was there for me. He was patient an very understating. Donald Morrow is awesome He worked longer hours and even on his days off he was there for me. He was patient an very understating. More