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Casey BMW

Newport News, VA

4.8
1,647 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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12861 Jefferson Avenue

Newport News, VA

23608

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Showing 1,647 reviews

September 06, 2017

Best experience EVER! Buying a car is a stressful experience at times. Galon made my experience the best ever. Though I was not able to actually purchase the vehicle I was More

by EROLLINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Galon Wofford
Sep 07, 2017 -

Casey BMW responded

Providing our customers the best customer service we can offer is our goal and we will go above and beyond to assure that as that is the Casey BMW way. We want you to feel apart of the family here, so we are pleased that our team was able to provide that for you by being patient and taking the time to find the vehicle that best suited your needs. We look forward to working with you again and hope you have a good day.

September 02, 2017

My experience was prompt, and the salesman was polite and ve I would recommend this dealership to everyone who wants to experience prompt service and the most courteous staff in the Hampton Roads area. You wont More

by tlwofford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Galon Wofford
Sep 05, 2017 -

Casey BMW responded

Thank you for the rating! We are glad to know that we were able to provide you with an amazing experience! Customer satisfaction is always our goal and we hope to accomplish that with you again in the future. Any feedback is always appreciated because with it, we are able to learn where we are doing good and where we can use some work. Thank you for your time and have a great day!

September 02, 2017

Galon was the bomb! Galon helped me find EXACTLY what I wanted so quickly. In fact it was too quick I didn't even think I was prepared to buy a car, but I couldn't pass u More

by ashley d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Galon Wofford
Sep 05, 2017 -

Casey BMW responded

Thank you for your review. We have always believed that purchasing a vehicle for the first time is a stressful endeavor, and if we are able to provide customer service that would lessen some of that stress, then we are on the right track.Our staff believes in providing that personalized service! We look forward to another opportunity to work with you at our location for any of your vehicle needs, and once again, thank you for your positive comments!

September 01, 2017

Great service Very easy to find car I like thanks to Galon. Best salesman ever. I've recommended 3 friends to come purchase vehicles from you guys since I bought my More

by PatDollaz
Recommend Dealer
Yes
Employees Worked With
Galon Wofford
Sep 01, 2017 -

Casey BMW responded

It is always great to hear that we can serve our customers with a great experience. Since, we really do take the time and effort to build lasting relationships with our customers, as we understand that the process of purchasing a new vehicle can be difficult, we pride ourselves in making it as comfortable and smooth as possible for you. We wish you safe travels in your new car and look forward to seeing you again!

July 28, 2017

Traded M3 for new lease. I came in looking to trade in my 2011 M3. They gave me a fair trade and I was very happy with their customer service. Car buying is always painful but More

by Bstead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Diggs
Jul 31, 2017 -

Casey BMW responded

Thank you for choosing our dealership, and for taking the time to write a review! We are so glad you found the experience easy and our staff friendly here at Casey BMW. We take pride in providing a hassle free experience and enjoy giving you such a positive experience! We are here for all of your service and car buying needs, and we look forward to seeing you in the future! Thanks again!

July 25, 2017

Purchased BMW Don Morrow was great! He was professional and very knowledgeable. He made the whole car buying experience easy, pleasant and effortless! We drove More

by sfgilbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Morrow
Jul 25, 2017 -

Casey BMW responded

We want to thank you for taking time out of your day to leave us this awesome review and rating! A lot of work goes into making our customers satisfied with their purchases and making sure they receive the ultimate Casey BMW experience, so we're glad you were able to get a worthy experience and a vehicle you wanted. We care about making a match that lasts and strive to be the best in customer service to gain loyal customers such as yourself. We hope you come to us for any of your vehicle needs.

July 22, 2017

GREAT SERVICE I am thrilled that I came to Casey BMW to buy my new car. They were so helpful and helped me make a well formed decision. I will recommend everyone go More

by Jillian Hooper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Diggs, Galon Wofford, Samelia Webster
Jul 24, 2017 -

Casey BMW responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Casey BMW. Our team of professionals are dedicated to providing you and everyone else who visits with only the best there is to offer. It’s so nice to hear that our team helped to make your experience such a positive one. We wish you safe travels in your new Ford and look forward to seeing you again soon!

July 20, 2017

Excellent Staff & Service! We went to Casey BMW for the X5 with the cinnamon interior I saw on their website. My family was greeted right away by Sam, who is really a great youn More

by ERNEST L SPARKMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Diggs, Tiffany Weddle, Samuel Diggs
Jul 21, 2017 -

Casey BMW responded

Thank you for the review! It is always great to hear that we can serve our customers with a great experience. Since, we really do take the time and effort to build lasting relationships with our customers, as we understand that the process of purchasing a new vehicle can be difficult, we pride ourselves in making it as comfortable and smooth as possible for you. Thank you and we hope you have a great day!

July 17, 2017

Come in dirty drive away clean Awesome dealership with grade A stellar customer service. They have officially earned my loyalty. If looking for a vehicle I would encourage you stop More

by Cleanupwell2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Diggs, Galon Wofford, Tiffany Weddle, Samuel Diggs
Jul 18, 2017 -

Casey BMW responded

We want to thank you for taking time out of your day to leave us this awesome review and rating! A lot of work goes into making our customers satisfied with their purchases and making sure they receive the ultimate Casey BMW experience, so we're glad you were able to get a worthy experience. We care about making a match that lasts and strive to be the best in customer service to gain loyal customers such as yourself. We hope you have a great day and we look forward to working with you again in the future.

July 15, 2017

I will never go anywhere else.!!!!! I went to Casey BMW not knowing what to expect. Eric was the first one to approach me. I will say I was a little skeptical. That changed, I must say E More

by Matt_Honda19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CODY!!!!!, Joe Diggs, Tiffany Weddle, Samuel Diggs, Eric Johnson
Jul 17, 2017 -

Casey BMW responded

We want to thank you for taking time out of your day to leave us this awesome review and rating! A lot of work goes into making our customers satisfied with their purchases and making sure they receive the ultimate Casey BMW experience, so we're glad you were able to get a worthy experience. We care about making a match that lasts and strive to be the best in customer service to gain loyal customers such as yourself. We hope you come to us for any of your vehicle needs.

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