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Casey BMW

Newport News, VA

4.8
1,647 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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12861 Jefferson Avenue

Newport News, VA

23608

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Showing 1,647 reviews

March 28, 2018

Excellent Customer Service George, Lloyd and Ryan went above and beyond to offer an amazing customer service experience. This was hands down the best experience I've had purchas More

by Slayton Dabney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Thomas, George Bozeman
Mar 29, 2018 -

Casey BMW responded

Thank you for choosing Casey BMW, Slayton! We're glad you enjoyed an experience you deserve. We wish you many years of satisfaction in your new BMW and hope to see you again one day. Thank you for your time!

March 14, 2018

Joe's exceptional service Joe is a down to earth salesman who is very knowledgeable. He helped me to get the best deal possible in the car that I wanted. He got other bmw exp More

by Bernard Singleton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hargraves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Two BMW geniuses.
March 14, 2018

Used Car Purchase Rick was waiting for me as soon as I walked in the door. He was very knowledgeable and super friendly. He made me feel very comfortable during what ca More

by Kkulz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Diggs, Rick Cutchins
Mar 15, 2018 -

Casey BMW responded

Thank you for your review! Rick and our team at Casey BMW are happy to have helped you and hope you return for any additional service. Thank you for your time, have a great day.

March 13, 2018

Rick is incredible to work with! I bought my BMW from him a few weeks ago and he went above and beyond to assist. I explained what I was looking for at the price I wanted to spend. H More

by Babycuttie311xo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Cutchins
Mar 14, 2018 -

Casey BMW responded

Thank you for choosing Casey BMW! We are glad to have helped in your search for the right BMW for you! Rick and our team carry a genuine interest in what our customers' expectations and hopes are. We appreciate your kind words and hope to see you for any additional help. Have a great day!

March 04, 2018

Very pleasant experience Joe Diggs and Rick were absolutely fantastic to deal with. I found my car, and we proceeded to make the deal happen in a timely professional manner. H More

by Richard Pedersen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Diggs, Rick Cutchins
Mar 05, 2018 -

Casey BMW responded

Thank you for choosing Casey BMW, Richard! Joe and Rick are a great representation of our team's dedication to making sure every visitor goes home with the vehicle they desire. Thank you for becoming a part of the BMW family, we will be glad to further assist you going forward. Have a great day!

February 22, 2018

Excellence service I recently purchased an upgrade from Casey BMW. My Salesman was the best. His knowledge of the vehicle was amazing. He made everything about Casey BM More

by Redroses
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hargraves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2018 -

Casey BMW responded

Thank you for choosing Casey BMW! Joe and the team here keep themselves well-equipped to answer every question and curiosity. We are driven by the idea that a customer can leave happy and we are glad that customer is you! We appreciate your review, give us a visit for any further assistance. Have a great day!

February 19, 2018

Rick Cutchins and Joe Diggs Made The Difference By far the best car buying experience ever for us! Didn't plan to leave with a 750LI but these guys made it impossible not to buy. Rick is amazing, More

by Charles B. Miller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Diggs, Rick Cutchins
Feb 20, 2018 -

Casey BMW responded

Thank you for choosing us at Casey BMW, Charles! We try to set the standard on how the car buying process should be and this isn't possible with Rick and Joe's leadership. We are glad to hear they treated you with the service you deserve. We also appreciate your time and hope you come back for any further assistance on your new 750LI. Have a great day!

February 13, 2018

Bought a used Mercedes c250 I bought a 2012 Mercedes C250 sport. It had a great price, and my wife and I really appreciate Rick Cutchins professionalism. He was also friendly a More

by Jmayo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Diggs, Rick Cutchins
Feb 14, 2018 -

Casey BMW responded

Our apologies for the unprofessionalism you feel you experienced. One of us will personally reach out and we will also put the car through the shop and get that fuse fixed. Thanks.

Feb 14, 2018 -

Casey BMW responded

- Joe Diggs Casey BMW

February 08, 2018

Awesome experience I have purchased a lot of cars over the past twenty years and this has been the easiest and best experience i have had so far. Lloyd Howell, Ryan Tho More

by Michael Gessner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Thomas, Dennis Grant
Feb 09, 2018 -

Casey BMW responded

We appreciate your visit, Michael! Lloyd, Ryan, Dennis, and the rest of our team at Casey BMW work hard to ensure every customer is receiving the insight and comfort they deserve. We are glad to know you're driving away happy in a new BMW and we will be available for any future assistance or inquiries. Thank you for your time, have a great day!

January 26, 2018

Lexus Neighbor Lady Dennis was my salesman and he was awesome... He was very knowledable of the car and the car buying process. He was very nice and attentive to my quest More

by Bliss-Hodges
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dennis Grant
Jan 29, 2018 -

Casey BMW responded

Thank you for giving us a visit! Dennis and the crew at Casey BMW are passionate about providing a positive experience for every customer. We hope you visit us for any further inquiries or assistance. Thank you for your time, have a great day!

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